OUR COMMITMENT TO YOUR PRIVACY

At Safar Couriers, we understand that trust is the foundation of our relationship with you. Your privacy matters to us, and we are committed to protecting your personal information with the highest standards of care and transparency.

This Privacy Policy explains in clear terms how we collect, use, and protect your information when you use our Platform. We believe in being upfront about our data practices so you can make informed decisions about using our services.

This document is an electronic record under the Information Technology Act, 2000. By using the Platform, you consent to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We collect only the information necessary to provide you with safe, reliable, and efficient delivery services.

Information You Provide to Us

Basic Account Information

· Your name, email address, and mobile number

· Date of birth (to verify you are 18 or older)

· Residential address

Identity Verification

· Government-issued ID details (Aadhar, PAN) for identity verification and tax compliance

· Your photograph from identification documents

For Carriers Specifically

· Driving license details

· Vehicle registration and insurance documents

· Bank account information to transfer your earnings

Package and Delivery Details

· Package description, weight, and declared value

· Pickup and delivery addresses

· Recipient contact information

· Package photos (if you choose to upload them)

Communications

· Messages and chats with other users through the Platform

· Your feedback, ratings, and reviews

· Customer support conversations

Information We Collect Automatically

Location Information

- Real-time GPS location during active deliveries (for Carriers)

- Pickup and delivery location coordinates

- Route information to optimize deliveries and ensure safety

Device and Usage Information

- Device type, operating system, and mobile network information

- How you interact with the Platform (features used, pages viewed)

- App performance data to help us fix bugs and improve your experience

Technical Information

- IP address and general location information

- Log files for security and troubleshooting purposes

Information from Third Parties

Verification Services

- We verify your Aadhar and PAN through government databases to ensure authenticity

- Vehicle registration verification through official transport department records

- Background verification for Carriers (with your consent)

Payment Processors

- Transaction confirmations and payment status from our payment partners

- Fraud detection data to protect you and other users

2. HOW WE USE YOUR INFORMATION

We use your information to provide, improve, and protect our services. Here's how:

To Provide Our Services

Connecting Senders and Carriers

· Matching delivery requests with available Carriers based on location and route

· Facilitating communication between Senders and Carriers

· Enabling real-time package tracking

· Generating secure OTPs for pickup and delivery verification

Processing Payments

· Handling transactions securely through encrypted payment gateways

· Transferring earnings to Carriers' bank accounts

· Processing refunds when necessary

· Generating invoices and receipts

Ensuring Safety and Security

· Verifying user identities to prevent fraud

· Monitoring for suspicious or unsafe activity

· Protecting against unauthorized access

· Maintaining trip records for accountability

To Improve Your Experience

Better Service Quality

- Analyzing usage patterns to understand what works and what doesn't

- Testing new features to enhance functionality

- Personalizing your experience based on your preferences

- Fixing bugs and technical issues promptly

Customer Support

· Responding to your questions and concerns quickly

· Resolving disputes fairly between Senders and Carriers

· Processing insurance claims efficiently

· Learning from feedback to serve you better

To Communicate with You

Essential Notifications

· Trip status updates and delivery confirmations

· Important account and security alerts

· Changes to our Terms or Privacy Policy

Optional Communications

· Promotional offers and special deals (you can opt out anytime)

· Service updates and new feature announcements

· Surveys to gather your feedback

You can control your communication preferences in your account settings or by clicking "unsubscribe" in our emails.

To Comply with Legal Requirements

Legal Obligations

· Responding to valid legal requests from courts or government authorities

· Complying with tax reporting requirements

· Cooperating with law enforcement investigations when legally required

· Maintaining records as mandated by Indian law

 3. HOW WE SHARE YOUR INFORMATION

We share your information only when necessary to provide our services, comply with the law, or protect our users. We never sell your personal information to third parties.

With Other Users (To Facilitate Deliveries)

When you're a Sender, Carriers see:

· Your name and contact number

· Package pickup location and delivery destination

· Package details and special instructions

When you're a Carrier, Senders see:

· Your name and contact number

· Your vehicle details and registration number

· Your real-time location during active deliveries

· Your profile ratings and reviews

This limited sharing is essential for coordinating safe and successful deliveries.

With Trusted Service Providers

We work with reliable partners who help us operate the Platform. These include:

Payment and Financial Services

- Banks and payment gateways to process transactions securely

- Payment card networks for credit/debit card payments

- UPI service providers

Verification Services

· Government databases for Aadhar, PAN, and driving license verification

· Background verification agencies (with your consent)

Technology Partners

· Cloud hosting providers to store data securely

· SMS and email services to send you notifications

· Mapping services for location and routing

All our partners are bound by strict confidentiality agreements and can only use your information for the specific purposes we authorize. We carefully vet all partners to ensure they maintain high security standards.

With Legal and Government Authorities

We may share information when legally required:

Law Enforcement Requests

- In response to valid court orders, warrants, or subpoenas

- To assist in fraud investigations or prevent illegal activity

- To protect the safety of our users and the public

Tax and Regulatory Compliance

- With tax authorities as required under Income Tax and GST laws

- With regulatory bodies overseeing our industry

- To comply with financial reporting requirements

We carefully review all legal requests and share only what is legally required.

With Your Consent

For any other purpose not described above, we will ask for your explicit permission before sharing your information.

What We Never Do

We do not:

· Sell your personal information to advertisers or data brokers

· Share your information for marketing purposes without consent

· Disclose your sensitive information unnecessarily

· Trade or rent your data to third parties

4. HOW WE PROTECT YOUR INFORMATION

Your security is our top priority. We invest significantly in protecting your data with industry-leading security measures.

Limited Access

· Access is granted based on job requirements only

· All access is logged and monitored

· Multi-factor authentication for administrative access

· Only authorized employees can access your information

Your Role in Security

Please help us protect your account:

- Use a strong, unique password

- Don't share your OTPs or login credentials with anyone

- Log out when using shared devices

- Report any suspicious activity immediately to safarcourierhelp@gmail.com

If Something Goes Wrong

In the unlikely event of a data breach:

· We will notify you promptly as required by law

· We will inform relevant authorities (CERT-In)

· We will take immediate action to contain the breach

· We will provide guidance on protecting yourself

· We will investigate and implement measures to prevent recurrence

Important: While we implement robust security measures, no system is 100% secure. We cannot guarantee absolute security, but we commit to doing everything reasonably possible to protect your information.

5. HOW LONG WE KEEP YOUR INFORMATION

We retain your information only as long as necessary to provide services and comply with legal requirements.

While Your Account is Active

We keep your information for as long as you use the Platform to provide continuous service.

After You Close Your Account

Financial and tax records: 7 years (required by Income Tax Act and GST Act for audits and compliance)

Transaction history: 7 years (for financial records and dispute resolution)

Trip and delivery records: 3 years (for legal claims and quality assurance)

Communications and support records: 3 years (for service improvement and dispute resolution)

Payment card information: Immediately deleted after transaction (we don't store card details)

Marketing preferences: Until you opt out or delete your account

Why These Periods?

These retention periods are based on:

- Legal and regulatory requirements under Indian law

- Legitimate business needs (fraud prevention, dispute resolution)

- Industry best practices for data management

What Happens After?

Once retention periods expire:

· Personal information is securely and permanently deleted

· Or converted to anonymous data that cannot identify you

· Anonymous data may be kept for analytics to improve services

Legal Holds

We may need to keep information longer if:

· It's subject to ongoing legal proceedings or investigations

· Required by a court order or legal obligation

· Necessary for defending legal claims

6. YOUR RIGHTS AND CHOICES

You have control over your personal information. Here's what you can do:

Access Your Information

You can:

· View and download your personal information through your account settings

· Request a copy of all data we hold about you

· Receive your data in a portable format (CSV, JSON) to transfer to another service

How: Email safarcourierhelp@gmail.com with your request and proof of identity. We'll respond within 30 days.

Correct Your Information

You can:

- Update your profile information anytime through account settings

- Correct inaccurate or outdated information

- Request corrections to information you cannot edit yourself

How: Update directly in the app or contact our support team.

Delete Your Information

You can:

· Request deletion of your personal information

· Close your account at any time

Important: Some information may be retained for legal compliance, fraud prevention, or dispute resolution even after deletion requests. We'll always explain what we can and cannot delete.

How: Email safarcourierhelp@gmail.com to request account deletion. We'll confirm within 30 days.

Control Communications

You can:

· Opt out of promotional emails, SMS, and notifications

· Choose which types of notifications you receive

· Unsubscribe from marketing communications anytime

How: Click "unsubscribe" in emails, adjust notification settings in the app, or contact support.

Manage Location Tracking

You can:

· Disable location services through your device settings

· Control when the app can access your location (only while using, always, or never)

Note: Disabling location may limit certain features, especially for Carriers during active deliveries.

Object to Processing

You can:

· Object to how we use your information for marketing or analytics

· Request restriction of processing in certain situations

How: Contact safarcourierhelp@gmail.com with your objection and reasons.

Withdraw Consent

You can:

· Withdraw consent for optional data collection anytime

· This won't affect any processing that already happened based on previous consent

File a Complaint

If you're not satisfied:

o Contact our Grievance Officer (details in Section 10)

o File a complaint with data protection authorities

Our Commitment: We'll respond to all requests within 30 days. For complex requests, we may need up to 60 days and will notify you of the extension and reasons.

7. COOKIES AND TRACKING

What Are Cookies?

Cookies are small text files stored on your device that help us provide better service. We use cookies responsibly and transparently.

Cookies We Use

Essential Cookies (Required)

- Keep you logged in securely

- Remember your preferences and settings

- Ensure the Platform functions properly

- Protect against fraud and abuse

Analytics Cookies (Can be disabled)

- Help us understand how you use the Platform

- Show us which features are popular

- Help us identify and fix problems

- Improve your overall experience

Marketing Cookies (Optional)

- Show you relevant offers and promotions

- Measure effectiveness of our advertising

- Personalize content based on your interests

Your Cookie Choices

You can:

- Adjust cookie preferences in your browser settings

- Block or delete cookies (may affect Platform functionality)

- Opt out of analytics cookies through your account settings

- Disable advertising cookies through ad network settings

How: Most browsers allow you to control cookies through settings. Visit your browser's help section for instructions.

Third-Party Services

We use trusted third-party services like Google Analytics, Firebase, and payment processors. These services may collect information according to their own privacy policies:

- Google Privacy Policy: https://policies.google.com/privacy

- Other partner policies are available on their respective websites

8. SPECIAL SITUATIONS

Children's Privacy

Our Platform is not intended for children under 18. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us immediately at safarcourierhelp@gmail.com and we will promptly delete it.

Sensitive Personal Information

Certain information is classified as "Sensitive Personal Data" under Indian law, including:

· Passwords and financial information

· Biometric data (if collected)

· Medical records (only for insurance claims)

We collect such information only with your explicit consent and use it solely for disclosed purposes with extra security protections.

9. UPDATES TO THIS PRIVACY POLICY

We May Update This Policy

As we improve our services and comply with new regulations, we may update this Privacy Policy from time to time.

How We'll Notify You

For significant changes:

- Email notification to your registered email address

- Prominent notice on the Platform homepage

- In-app notification or push notification

- Updated "Last Updated" date at the top

For minor updates:

- We'll post the revised policy with a new date

- Continued use means you accept the changes

Your Choices

If you don't agree with changes:

- Stop using the Platform

- Request account deletion

- Contact us with concerns at safarcourierhelp@gmail.com

Our Commitment: We'll always strive to protect your privacy, even as we evolve our practices.

10. CONTACT US

We're here to help with any questions or concerns about your privacy.

General Privacy Questions

Email: safarcourierhelp@gmail.com  

Phone:

Address:

Grievance Officer (For Privacy Complaints)

Grievance Officer: [Officer Name]  

Email: safarcourierhelp@gmail.com  

Phone:

Our Response Commitment:

- We'll acknowledge your complaint within 24 hours

- We'll investigate and respond within 15 days

- Complex matters may take longer, but we'll keep you informed

What to Include in Your Request

To help us respond quickly:

- Your full name and contact information

- Your account details (email or phone number)

- Clear description of your request or concern

- Any relevant documentation or screenshots

We take every inquiry seriously and will work diligently to address your concerns.

11. LEGAL COMPLIANCE

This Privacy Policy complies with:

- Information Technology Act, 2000 and applicable rules

- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

- Digital Personal Data Protection Act, 2023 (once in force)

- Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

- Consumer Protection Act, 2019

- All other applicable Indian data protection and privacy laws

As regulations evolve, we will update our practices to ensure ongoing compliance while maintaining transparency with you.

YOUR CONSENT

By using Safar Couriers Platform, you confirm that:

You understand:

- What information we collect and why

- How we use and protect your information

- Who we share information with and why

- Your rights and how to exercise them

- How to contact us with questions or concerns

You consent to:

- Collection and processing of your information as described

- Use of cookies and tracking technologies

- Sharing of information with trusted partners for service delivery

- International data transfers with appropriate safeguards

You can:

- Withdraw consent for optional processing anytime

- Exercise your rights as described in Section 6

- Contact us with questions or concerns

If you do not agree with this Privacy Policy, please do not use the Platform.

OUR PROMISE TO YOU

At Safar Couriers, we are committed to:

Ø Transparency: Being clear and honest about our data practices  

Ø Security: Protecting your information with industry-leading measures  

Ø Respect: Honoring your privacy choices and preferences  

Ø Compliance: Following all applicable laws and regulations  

Ø Accountability: Taking responsibility for safeguarding your data  

Ø  Responsiveness: Addressing your concerns promptly and fairly  

Your trust is our most valuable asset. We will never compromise on protecting your privacy.

Last Updated:

Safar Couriers Private Limited  

Registered Office:

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