HTMP I SY2023-24

1. Travel/Transportation: 2 airlines, 1 bus company, 1 taxi company, and 1 car rental agency

2. Lodging/hotels: list 1 chain hotel and 1 independent hotel

3. Tourism: 1 tour operator, Guam Visitors Bureau

4. Recreation: shopping mall, marine sports, dinner shows, etc.

5. Food & Beverage: 1 fast food chain, 1 local full service restaurant


15 Customer Service Techniques 

1.Promptly greet all customers:

Greet your customers with warmth and generosity.

2.Use appropriate icebreakers:

Start the conversation with simple question like "How was your day?" then later in the conversation you can ask like "what can i help you with today?" or "what brings you here today?".

3.Compliment freely and sincerely:

Compliment the customers appearance. 

4.Call customers by their name (if known):

Knowing a regular customers name and pronouncing the name correct.

5.Make and maintain eye contact with customers:

Make eye contact with customers while speaking with so the can feel heard and seen.

6.Ask for feedback:

Ask if they are okay or how the customer is doing and if they have any feedbacks about the work ethic.

7.Listen carefully:

Make eye contact with customer having facial expressions and making short replies.

8.Use effective service vocabulary;

Be respectful and use appropriate language.

9.Smile freely and often:

Always greet your customers with a smile and never give any customers your dirty faces/looks.

10.Appropriately touch customers when possible (handshake, pat on the back, etc)

Making physical contact with your customers like a handshake or high five but be mindful of their boundaries.

11.Enjoy people and their diversity:

never judge your customers and be mindful of what you are saying towards them.

12.Have a good attitude about your job:

Always have a positive vibe and never let your anger out on any customers.

13.Keep your workplace clean and attractive:

Be very organize and clean.

14.Dress and groom yourself appropriately:

Don't show to much of your skin or parts and always use your uniform.

15.Maintain a good body posture:

Be confident and when passing a customer say "excuse me".