HTMP I SY2023-24
1. Travel/Transportation: 2 airlines, 1 bus company, 1 taxi company, and 1 car rental agency
2. Lodging/hotels: list 1 chain hotel and 1 independent hotel
3. Tourism: 1 tour operator, Guam Visitors Bureau
4. Recreation: shopping mall, marine sports, dinner shows, etc.
5. Food & Beverage: 1 fast food chain, 1 local full service restaurant
15 Customer Service Techniques
1.Promptly greet all customers:
Greet your customers with warmth and generosity.2.Use appropriate icebreakers:
Start the conversation with simple question like "How was your day?" then later in the conversation you can ask like "what can i help you with today?" or "what brings you here today?".3.Compliment freely and sincerely:
Compliment the customers appearance.4.Call customers by their name (if known):
Knowing a regular customers name and pronouncing the name correct.5.Make and maintain eye contact with customers:
Make eye contact with customers while speaking with so the can feel heard and seen.6.Ask for feedback:
Ask if they are okay or how the customer is doing and if they have any feedbacks about the work ethic.7.Listen carefully:
Make eye contact with customer having facial expressions and making short replies.8.Use effective service vocabulary;
Be respectful and use appropriate language.9.Smile freely and often:
Always greet your customers with a smile and never give any customers your dirty faces/looks.10.Appropriately touch customers when possible (handshake, pat on the back, etc)
Making physical contact with your customers like a handshake or high five but be mindful of their boundaries.11.Enjoy people and their diversity:
never judge your customers and be mindful of what you are saying towards them.12.Have a good attitude about your job:
Always have a positive vibe and never let your anger out on any customers.13.Keep your workplace clean and attractive:
Be very organize and clean.14.Dress and groom yourself appropriately:
Don't show to much of your skin or parts and always use your uniform.15.Maintain a good body posture:
Be confident and when passing a customer say "excuse me".