Sabeh Privacy Policy

Last updated: February 8, 2025

Welcome to Sabeh! This Privacy Policy explains how Sabeh ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our mobile application for group grocery ordering.

By using Sabeh, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our app.

Personal Information We Collect

We collect several types of information from our Registered Users, including:

Contact Details: Phone Number and Email Address
Personal Details: Full Name and Profile Photo
Delivery Details: Physical Delivery Address, Address labels (e.g., Home, Work, Other)
Order Information: Order history, Products ordered, Group orders you create or join, Order preferences and favorites
User Preferences: Order method preferences, Time-zone, Language
User Comments: Feedback, Ratings and reviews, Complaints and support inquiries

This information allows us to process orders, coordinate group buying, arrange deliveries, respond to inquiries, and provide customer support. Data is collected through our mobile application, OTP verification system, emails, phone calls, and direct communications with our customer service team.

Additional Collected Data:

We may collect and process:

Precise Location Data: For location-based services, To show nearby group orders in your area, To estimate delivery times and optimize delivery routes, Only collected when you grant permission
Device Identifiers: Device ID, Device Advertising ID, Operating system and version, Mobile network information, IP address, Device model and manufacturer
Authentication Data: Phone number verification records, OTP verification logs, Login timestamps and session data

IMPORTANT: We do NOT collect or process any payment card information, bank account details, or financial data since all payments are made in cash directly to delivery personnel upon delivery.

Additional Disclosures for Transparency

To align with app store disclosures and regional laws, we confirm that the following data types may be collected automatically depending on your usage:

Crash logs and diagnostics
In-app search history and analytics
Precise location (only when permission is granted)
Photos or files you upload within the app

We do not access your contacts, call logs, SMS messages, or other sensitive data unless you provide explicit permission. You may revoke access permissions anytime in your device settings.

How We Use the Information We Collect

Your information is used to:

Create and manage your account
Process and fulfill your orders
Coordinate group buying orders with other users
Arrange delivery to your specified address
Track order status and delivery progress
Send order confirmations and status updates
Respond to your inquiries, feedback, or suggestions
Send important updates about our services
Improve our mobile application and services
Prevent fraudulent activities and verify the authenticity of orders

Payment Information

IMPORTANT NOTICE: Sabeh operates on a Cash on Delivery (COD) model.

We do NOT collect, process, or store any payment card numbers
We do NOT collect or store bank account information
We do NOT handle any online payment transactions
All payments are made in CASH directly to delivery personnel upon delivery
No financial or billing information is collected or stored by our app

The only transaction-related data we maintain is:

Order amounts and totals
Cash on Delivery confirmation

Cookies

We use cookies and similar tracking technologies to enhance your experience in our app. These technologies help us:

Recognize returning users
Remember your preferences and settings
Analyze app usage patterns
Improve app performance

You can control cookie preferences through your device settings. However, disabling certain cookies may limit some functionality of the app.

Security

We take data security seriously and implement appropriate security measures to protect your personal information from unauthorized access, misuse, alteration, or loss.

Security measures include:

Encryption of all sensetive data during transmission (SSL/TLS)
Secure storage of personal information

However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Sharing Information with Third Parties

We may share necessary information with third-party service providers to facilitate our services:

Delivery Service Providers: Name, phone number, delivery address and Order details
Group Order Members: Your first name and general neighborhood/area is visible to other members in your group orders
Cloud Storage and Hosting Providers: To store and process data securely

These third parties are contractually obligated to protect your data and are restricted from using your information for any purpose other than providing their designated service.

We Do Not Sell Your Personal Data.

However, we may share anonymized or aggregated data (that cannot identify you personally) with trusted third-party partners for business purposes such as service improvements and market research.

You may opt-out of marketing communications or data sharing for promotional purposes by emailing privacy@sabehapp.com

MICROSOFT CLARITY & ANALYTICS

We may partner with Microsoft Clarity and similar analytics services to capture how you use and interact with our application through behavioral metrics, heatmaps, and session replay to improve and market our products/services.

Application usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for application optimization, fraud/security purposes, and improving user experience.

For more information about Microsoft's privacy practices, visit the Microsoft Privacy Statement at https://privacy.microsoft.com/en-us/privacystatement.

USER RIGHTS UNDER PRIVACY LAWS

You have the following rights regarding your personal data, subject to applicable laws:

Right to Access: You can request a copy of the personal information we hold about you
Right to Deletion: You may request that we delete your personal information from our systems
Right to Rectification: You may request corrections to inaccurate or incomplete personal data
Right to Know: You have the right to know what personal data we collect
Right to Opt-Out of Sale or Sharing: We do NOT currently sell your personal data, You may opt out of data sharing for marketing purposes.
Right to Data Portability: You may request your data in a portable, machine-readable format
Right to Withdraw Consent: You may withdraw consent for data processing at any time, This may limit your ability to use certain app features

To exercise any of these rights, please contact us at:

Email: sabeh.privacy@gmail.com
Support Email: sabeh.support@gmail.com

Your Right to File A Complaint

If you believe your data protection rights have been violated, you have the right to lodge a complaint with your local data protection authority or regulatory body in your jurisdiction.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy:

Active Accounts: Data is retained while your account is active
After Account Deletion: Most personal data is deleted within 30 days Some data may be retained longer for legal, regulatory, or legitimate business purposes
Order Records: Order history may be retained for up to 3 years for business records and dispute resolution
Legal Requirements: Data required by law may be retained for the legally mandated period
Once data is no longer needed for operational, legal, or contractual obligations, it is securely deleted or anonymized.

Changes to This Privacy Policy

We reserve the right to update our Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make changes we will update the "Last Updated" date at the top of this policy and significant changes will be communicated through the app or via email. Continued use of our services after changes are posted constitutes acceptance of the revised policy

Third-Party Links and Services

Our app may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties.

We encourage you to review the privacy policies of any third-party services you access through our app.

Disclaimer

The content provided in our application, including product information, notifications, and communications, is researched and prepared with care. However, we do not guarantee complete accuracy of all information, particularly regarding third-party products and services.

All content, including text, graphics, logos, and software in the Sabeh application, is protected under applicable copyright and intellectual property laws and cannot be used without permission.

Contact Details

If you have any questions, feedback, or concerns about this Privacy Policy or wish to exercise your data rights, please contact us:

Email: sabeh.support@gmail.com

Phone: +251960930884

For privacy policy related issues, you can reach us through:

Email: sabeh.privacy@gmail.com

We do not currently appoint a separate Data Protection Officer (DPO). Privacy inquiries are handled by our support team and we aim to respond within 30 days.

Consent

By creating an account and using Sabeh, you acknowledge that you have read, understood, and agree to this Privacy Policy and consent to the collection, use, and sharing of your information as described herein.