RUNNER — Freight Logistics Platform PRIVACY POLICY Last Updated: April 12, 2026
Runner is a next-generation freight logistics platform — think of it as the InDrive for trucks. We connect businesses and individuals who need to move goods with vetted, professional truck and bakkie drivers operating nearby. This Privacy Policy explains precisely what data we collect, why we collect it, and how we protect it. By using the Runner app, you agree to the practices described below.
1. INFORMATION WE COLLECT
Runner collects only the information necessary to deliver a fast, safe, and reliable freight experience. This includes:
Location / GPS Data: We collect your real-time location to match you with nearby drivers, calculate distances, and track active deliveries. If you are registered as a driver, we collect your location continuously in the background — even when the app is not open — so that you remain visible to clients and can receive live booking requests at any time.
Background Location (Drivers Only): To ensure drivers never miss a booking, Runner tracks driver location in the background. This allows our system to instantly notify you of nearby jobs, confirm your availability to clients in real time, and dispatch bookings to the closest available driver. This data is used solely for operational matching and is never sold or shared beyond what is necessary to complete a delivery.
Device Information: We collect your device type, operating system version, and unique device identifiers to ensure app compatibility and security.
Account Information: Your name, phone number, vehicle details (for drivers), and any other information you provide during registration or booking.
Driver Verification Data: For drivers, we collect background information including identity documents and vehicle registration details. This is used strictly to verify your eligibility to operate on the platform and to build trust with clients who are handing over valuable goods.
Usage Data: How you interact with the app — bookings made, routes taken, features used — to improve performance and your experience.
2. HOW WE USE YOUR INFORMATION
We use the information we collect to:
Match clients with the nearest available and verified truck or bakkie driver in real time
Enable live booking dispatch so drivers receive job requests instantly, wherever they are
Display driver location to clients to facilitate smooth pickups and deliveries
Conduct background checks on drivers to ensure client safety and platform integrity
Process, manage, and confirm bookings
Send real-time booking notifications, updates, and alerts
Improve and optimise app performance
Detect and prevent fraud, abuse, or unsafe behaviour on the platform
Comply with applicable laws and regulations
3. BACKGROUND LOCATION DATA — DRIVERS
Runner requires drivers to enable background location access in order to operate on the platform. Here is why this matters and how we handle it responsibly:
Why we need it: Runner operates like InDrive — for trucks. Clients post jobs and expect to be matched with the closest available driver instantly. If a driver's location is only tracked while the app is open, they will miss bookings the moment they switch screens or lock their phone. Background location ensures you are always in the pool, always reachable, and always first in line for nearby jobs.
What we collect: Continuous GPS coordinates while you are marked as "Available" on the platform.
What we do not do: We do not track your location when you are marked as "Offline." We do not sell your location data. We do not share it with any party other than the client matched to your booking.
Your control: You can turn off background location at any time in your device settings, but doing so will remove you from the active driver pool and you will not receive live booking requests.
4. DRIVER BACKGROUND CHECKS
To protect the clients who trust Runner with their goods, all drivers on the platform are subject to a background screening process. This may include:
Identity verification (national ID or passport)
Driver's licence validation
Vehicle registration and roadworthiness confirmation
Criminal background screening where required by applicable law
This information is collected at registration, stored securely, and reviewed periodically to ensure continued compliance. It is never shared with clients beyond what is necessary to confirm that your driver is verified and legitimate.
5. SHARING YOUR INFORMATION
We do not sell your personal information. We may share your data only in the following circumstances:
Between Clients and Drivers: Your pickup location, delivery destination, and contact details are shared with the matched party to complete the booking.
Background Check Providers: Verified third-party services that assist with driver screening and identity verification.
Service Providers: Trusted providers that help us run the platform — including hosting, analytics, and payment processing — under strict confidentiality agreements.
Legal Authorities: Where required by law, court order, or to protect the rights, safety, or property of Runner or its users.
6. CHILDREN'S PRIVACY
Runner is strictly intended for adults aged 18 and older. We do not knowingly collect personal information from anyone under the age of 13. If we discover that a minor has registered, we will delete their account and associated data immediately.
7. DATA RETENTION
We retain your personal data for as long as necessary to provide our services or as required by law. Driver background and verification data is retained for the duration of your time on the platform and for a reasonable period thereafter for audit and compliance purposes. You may request deletion of your account and data at any time by contacting us.
8. DATA SECURITY
We apply robust technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse — including encrypted data transmission, access controls, and regular security reviews. No system is 100% immune, but we are committed to keeping your data safe.
9. YOUR RIGHTS
You have the right to:
Access the personal data we hold about you
Request correction of any inaccurate information
Request full deletion of your account and associated data
Withdraw consent to background location tracking at any time via your device settings (note: this affects your ability to receive live bookings as a driver)
Lodge a complaint with the relevant data protection authority in your jurisdiction
10. CHANGES TO THIS POLICY
We may update this Privacy Policy as our platform evolves. When we make significant changes, we will notify you via the app and update the date at the top of this document. Continued use of Runner after an update constitutes acceptance of the revised policy.
11. CONTACT US
If you have any questions, concerns, or data requests relating to this Privacy Policy, please reach out:
Email: fortunemakunya88@gmail.com App: Runner — Freight Logistics Platform