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Currently we are having the following open vacancies. Students and fresh graduates are encouraged to apply.
POSITION: Front Office Receptionist
TYPE: Permanent/Contract
SALARY: 35k
OPEN POSITIONS: 4
WORK AREA: Head office, Nairobi/Kisumu/Nakuru/Mombasa
Responsibilities
Perform all check-in and check-out tasks.
Manage online and phone reservations.
Inform customers about payment methods and verify their credit card data.
Register guests collecting necessary information.
Welcome guests upon their arrival.
Requirements and skills
Able to speak fluent English and Kiswahili
Able to operate a computer.
Understanding of how travel planning websites operate, like Booking
Customer service attitude
Certified Customer Service Skills Certificate
Excellent communication and organizational skills
Degree/Diploma in any related field is a plus
How to Apply
Qualified and interested candidates are invited to submit their applications to info.rovahotel@gmail.com
Important: Please apply for only one position since multiple positions are available. For efficient processing, your email message should contain your full name, position applying for and active phone number.
POSITION: Customer Service
TYPE: Permanent/Contract/part-time
SALARY: 35k
OPEN POSITIONS: 4
WORK AREA: Head office, Nairobi/Kisumu/Nakuru/Mombasa
Job brief
We are looking for a Customer Service Centre personnel to work in our call centers across our four branches.
The incumbent must have proficient knowledge in the following areas:
Must have good business acumen.
Outstanding phone etiquette
High school degree and above
Multi-Channel experience preferred i.e., email, chats, phone
Customer Service Skills Certificate
Diploma/Degree in any business-related field will be an added advantage.
Proficiency in computer packages especially MS Word, MS Excel and Internet.
Duties and Responsibilities
Answer telephone, screen and direct calls and consequently relay messages to various departments.
Attracts potential customers by answering product and service questions.
Provide product information and advice customers on various inquiries.
Respond to customer inquiries channeled through email, or social media accounts
Any other task that may be allocated by the supervisor,
How to Apply
Qualified and interested candidates are invited to submit their applications to info.rovahotel@gmail.com
Important: Please apply for only one position since multiple positions are available. For efficient processing, your email message should contain your full name, position applying for and active phone number.
POSITION: Cashier
TYPE: Permanent/Contract/part-time
SALARY: 25k
OPEN POSITIONS: 2
WORK AREA: Head office, Nairobi/Kisumu/Nakuru/Mombasa
We are looking for a Cashier to manage all transactions with customers accurately and efficiently.
Responsibilities
Responsibilities
Manage transactions with customers using cash registers
Collect payments whether in cash or credit
Issue receipts, refunds, change or tickets
Redeem stamps and coupons
Resolve customer complaints, guide them and provide relevant information
Greet customers when entering or leaving.
Maintain clean and tidy checkout areas
Track transactions on balance sheets and report any discrepancies
Bag, box or gift-wrap packages
Requirements and skills
Requirements and skills
Basic computer knowledge
Familiarity with electronic equipment, like cash register and POS
Good math skills
Customer Service Skills Certificate
Strong communication and time management skills
Customer satisfaction-oriented
High school degree and above
How to Apply
Qualified and interested candidates are invited to submit their applications to info.rovahotel@gmail.com
Important: Please apply for only one position since multiple positions are available. For efficient processing, your email message should contain your full name, position applying for and active phone number.
At Rova Hotel, we’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex,
national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or
expression, or veteran status. We strive to be a more equal opportunity workplace.
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