Elro PRIVACY POLICY
“Elro” respects your concerns about privacy. This Privacy Policy describes the types of personal information we obtain about consumers, how we may use the personal information and with whom we may share it. The Privacy Policy also describes the measures we take to safeguard the personal information.
INFORMATION WE COLLECT
We obtain certain personal information in connection with the products and services we provide. The types of personal information we obtain include:
Product setup information, such as the name and description of your Elro product (for example, “Elro”) and adjustments you make to the product setup;
Technical information about your Elro product, such as your Wi-Fi network information, and your Elro product’s model, serial number and software version;
Data about your interactions with our mobile apps;
Other personal information contained in content you submit to us, such as through customer support.
In addition, our products and services are designed to allow you to see, hear and speak to anyone at your door from your mobile device. To provide you with these services, we obtain content (and related information) that is captured and recorded when using our products and services, such as video or audio recordings, live video or audio streams, images, and data our products collect from their surrounding environment to perform their functions (such as motion, events and ambient light).
Privacy and video surveillance laws in your jurisdiction may apply to your use of our products and services. You are solely responsible for ensuring that you comply with applicable law when you use our products or services. For example, you may need to display a notice that alerts visitors to your home that you are using our products or services. Capturing, recording or sharing video or audio content that involves other people, or capturing others peoples’ facial feature information, may affect their privacy rights.
HOW WE USE THE INFORMATION WE COLLECT
We may use the personal information we obtain about you to:
Provide our products and services to you;
Allow you to stream, save and share content through our services;
Increase and maintain the safety and security of our products and services and prevent misuse;
Operate, evaluate, develop, manage and improve our business (including operating, administering, analyzing and improving our products and services; developing new products and services; managing and evaluating the effectiveness of our communications; performing accounting, auditing, billing reconciliation and collection activities and other internal functions);
Protect against, identify and prevent fraud and other criminal activity, claims and other liabilities; and
Comply with and enforce applicable legal requirements, relevant industry standards and policies, including this Privacy Policy.
Additional Services Based on Location Information
When you enable the location feature through permission settings on your mobile device, we will collect and use your location information to connect your mobile device to the Internet or check the security status of the connected Wi-Fi.
[Me] - [Settings] - [Privacy Settings] - [Switch on/off Location].
Additional Services Based on Camera
The Camera permission allows you to use the camera to scan the code and set up a background image.
[Me] - [Settings] - [Privacy Settings] - [Switch on/off Camera].
Additional Services for Accessing and Uploading Pictures/Videos Based on Photo Albums (Picture Library/Video Library)
You can use this function to upload your photos/pictures/videos after turning on the photo album permission, so as to realize functions such as changing the background image.
[Me] - [Settings] - [Privacy Settings] - [Switch on/off Photo Albums].
Additional Services Related to Microphone-Based Service
You can use the microphone to send voice information after turning on the microphone permission, such as shooting videos and audio communication between your smart phone and device. For these functions, we will collect your voice information to recognize your command. Please be aware that even if you have agreed to enable the microphone permission, we will only obtain voice information through the microphone when you voluntarily activate the microphone in the app.
[Me] - [Settings] - [Privacy Settings] - [Switch on/off Microphone].
Additional Services Based on Storage Permission (Android)
The purpose is to ensure stable operation of the app by utilizing the storage permission. After you give or indicate the permission to read/write your mobile device’s storage, we will access pictures, files, crash log information and other necessary information from your mobile device’s storage to provide your with functions such as information publications, or recording the crash log information locally.
[Me] - [Settings] - [Privacy Settings] - [Access Storage Permissions].
Additional Services Based on Notification Permission
The reason why we ask you for the permission is to read and write the storage, so as to save and obtain the images generated by the device.
[Me] - [Message Center] - [Settings] to turn on or off [Message].
Additional Services Based on Floating Window (Android)
You may choose to bind a camera in the app and require the app to display the real-time image of the camera in a floating window.
Go to your android phone’s [Permissions] - [Floating Window] to turn it on or off.
You understand and agree that the above additional services require you to enable your smart device’s features including location information (geo-location), camera, photo albums, microphone, internal and external storage and floating window, so that we can collect and use the information relevant to these permissions. You can check the status of these permissions in your device settings, and decide to turn on or off these permissions at your own discretion.
Please note that if you turn on any permission, you authorize us to collect and use relevant personal information to provide you with corresponding services. Once you turn off any permission, we will take it as a cancellation of the authorization, and we will no longer continue to collect personal information based on the corresponding permissions, and the related functions may be terminated. However, your decision to turn off the permission will not affect previous collection and use of information based on your previous authorization.
INFORMATION SHARING
We do not sell or otherwise share personal information about you except as described in this Privacy Policy. We may share your personal information with (1) our affiliates and subsidiaries and (2) our service providers who perform services on our behalf, such as marketing, customer service, order fulfillment and data analytics and storage. We do not authorize our service providers to use or disclose your personal information except as necessary to perform services on our behalf or comply with legal requirements. We also may share personal information with our business partners (1) with whom we jointly offer products and services;
We also may disclose personal information about you (1) if we are required to do so by law or legal process (such as a court order or subpoena); (2) to establish, exercise or defend our legal rights; (3) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (4) in connection with an investigation of suspected or actual illegal activity; or (5) otherwise with your consent.
We reserve the right to transfer any personal information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation).
HOW WE PROTECT PERSONAL INFORMATION
We maintain administrative, technical and physical safeguards designed to protect personal information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
UPDATES TO OUR PRIVACY POLICY
This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our personal information practices.
CONTACT US
If you have any questions about this Privacy Policy, please contact us:
· By email: info@elro.eu
· By visiting this page on our website: www.elro.eu/privacy-policy
If you have any questions about thi