Last Update: 16 November 2025
Welcome to Rose Taxi (“we”, “our”, or “the Application”). We are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application (“the App”).
If you do not agree with the terms of this Privacy Policy, please refrain from accessing or using the App.
We reserve the right to update this Privacy Policy at any time for any reason. Any changes will be communicated by updating the “Last Updated” date at the top of this document. We encourage you to review this policy periodically to stay informed.
We may collect information about you in several ways. The types of data collected through the App include:
Personally identifiable information such as your name, mobile number, and other details you voluntarily provide during registration or while updating your profile.
If you register as a driver, we may collect additional data, including:
Identity Information: National ID number and a photo of your ID.
Vehicle Information: Car type, model, color, passenger capacity, and a photo of the vehicle.
License Information: Driver’s license number and a photo of the license.
Company Information (if applicable): Company name, location, registration number, and type.
We collect real-time location information from your device while using the App.
This applies both when the App is in the foreground and, for drivers, also in the background to enable trip tracking and rider-driver matching.
The App includes an internal wallet system for payments and driver earnings.
We do not store or process credit/debit card details on our servers. All card transactions are processed securely through certified third-party payment processors.
We may request access to your device’s camera and photo gallery to allow you to upload a profile picture, vehicle photos, and required documents.
Information such as your mobile device ID, model, manufacturer, and operating system version.
Data about how you interact with the App, including the features you use, pages you visit, and timestamps.
We use third-party services such as Sentry to collect crash reports and error logs. This helps us improve App stability and performance.
Having accurate information about you enables us to deliver a smooth, efficient, and personalized experience. We may use your information to:
Create and manage your account.
Match drivers with riders.
Manage wallet transactions and driver earnings.
Provide and operate ride-hailing services.
Monitor usage trends to improve user experience.
Notify you of App updates and important notices.
Prevent fraud and protect against illegal activities.
Resolve disputes and troubleshoot issues.
Respond to customer service requests.
For drivers using the Rose Taxi wallet system:
Withdrawal requests can be submitted at any time through the App.
Withdrawals are processed twice per week: Sundays and Wednesdays only.
Funds will be transferred to your registered bank account on the scheduled processing days.
Please ensure that your bank account information is accurate and up to date.
Processing times may vary depending on your bank.
Minimum withdrawal limits may apply.
We may share your information in the following situations:
We may disclose information if required to comply with legal processes, investigate potential policy violations, or protect the rights, safety, and property of others.
We may share information with third parties who perform services on our behalf, including payment processing, data analysis, hosting, email delivery, customer service, and marketing support.
We may disclose your personal information for any other purpose with your explicit consent.
We implement administrative, technical, and physical security measures to protect your personal data. While we strive to safeguard your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute protection.
Important:
We do not store credit card information on our servers. All card payments are handled by PCI DSS-compliant third-party processors.
We do not knowingly collect or market information to children under the age of 13.
If you become aware that we have collected data from a child under 13, please contact us immediately using the details below.
If you have any questions, concerns, or comments about this Privacy Policy, please contact us:
Company Name: Rose Taxi
Email: taxialjawabb@gmail.com
Phone: +966551796056
Location: Saudi Arabia