Privacy Policy

1. Introduction

This Privacy Policy explains how AkijBashir Group collects, uses, stores and protects information when you use the Feedback mobile application (the "App").

The App is built for technicians who are registered with AkijBashir Group. It is not a public app, and it is not meant for use by anyone outside this group. By signing in and using the App, you agree to the practices described here. If you do not agree, please do not use the App and contact your ABG representative.

2. Who can use the App

The App is available only to registered technicians of AkijBashir Group. There is no sign-up inside the App. Your login credentials (phone number and password) are created and shared with you by the ABG ERP team. You cannot create an account yourself.

3. Information we collect

We collect only what is needed to run the App.

a) Account and login information

• Your registered phone number

• Your password (stored securely and never shown to anyone in plain text)

b) Profile information

• The details attached to your technician record by the ERP team, which you can view on the Profile screen in the App (for example, your name, phone number and technician identification details)

c) Complaint information

• The complaints assigned to you, including their details and current status (Pending, Ongoing, Completed, Hold or Rejected)

d) Action information you submit

• The details you enter in the "Take action" form to record what action you have taken on a complaint

• The date and time of the submission and the complaint it relates to

The form only collects what you type in. The App does not take or upload photos or other attachments.

e) Basic technical information

• Standard technical data that may be generated when the App talks to our servers, such as device type, operating system version, app version, IP address and error logs. We use this only to keep the App working and secure.

4. How we use your information

We use the information above to:

• Verify your identity and let you sign in

• Show you the complaints assigned to you and their status

• Record the actions you take on complaints and update complaint status

• Allow ABG teams to follow up on, review and close complaints

• Show your profile inside the App

• Maintain, troubleshoot and secure the App and our systems

• Meet our legal and internal compliance obligations

We do not use your information for advertising, and we do not sell it.

5. Who we share information with

We do not sell or rent your personal information. Information may be shared only in these cases:

• Within AkijBashir Group: with the ERP team, customer service, management and other authorised staff who need it to handle complaints and manage technicians.

• Service providers: with trusted vendors who host our servers or help us run the App, and who are bound to keep the information confidential and use it only for our purposes.

• Legal reasons: when required by law, a court order or a lawful request from a government authority, or to protect the rights, safety and property of ABG, our users or others.

6. Data storage and security

Your information is stored on servers managed by or for AkijBashir Group. We take reasonable technical and organisational steps to protect it, including:

• Credentials issued and controlled centrally by the ERP team

• Encrypted communication between the App and our servers (HTTPS)

• Access to data limited to authorised personnel

No system is completely secure, so we cannot guarantee absolute security. Please keep your password private and do not share it with anyone. If you think your credentials have been compromised, tell the ERP team immediately so they can reset them.

7. Data retention

We keep your information for as long as you are a registered technician with ABG and for as long as needed afterwards for complaint records, audit, legal and business purposes. When it is no longer needed, we delete or anonymise it.

8. Your choices and rights

Because your account is managed by ABG, requests about your data go through ABG. You may contact us to:

• Ask what personal information we hold about you

• Ask us to correct information that is wrong or out of date

• Ask us to reset your password

• Ask us to deactivate your account or delete your information, subject to our legal and record-keeping duties

To make a request, use the contact details in Section 12.

9. App permissions

The App needs an internet connection to work. It does not ask for access to your camera, photos, files, contacts, location or microphone.

10. Children's privacy

The App is intended only for adult technicians working with AkijBashir Group. It is not directed at children, and we do not knowingly collect information from anyone under 18.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top and, where appropriate, let you know through the App or through your ABG contact. Continued use of the App after an update means you accept the revised policy.

12. Contact us

If you have questions about this Privacy Policy or how your information is handled, please contact:

AkijBashir Group – IT / ERP Team 

Email: itsupport@akijbashir.com 

Phone: +8801986559703 

Address: SIMPLETREE Hashi, House No 135 (7th Floor); Road No 04; Block A, Banani, Dhaka.