ROOMIFY PRIVACY POLICY
Last Updated: March, 2026
1. BACKGROUND
Welcome to Roomify!
Who we are: Roomify is a verified rental listings platform connecting property owners with
renters in Uganda.
Roomify understands that your privacy is important to you and that you care about how your
personal data is used. We respect and value the privacy of everyone who visits our application
and we will only collect and use personal data in ways that are described here, and in a way that
is consistent with our obligations and your rights under the Data Protection and Privacy Act,
2019 and Regulations.
This privacy policy applies to your use of our application. Please note that we have no control
over how your data is collected, stored, or used by other websites whose links may be provided
in our application and we advise you to check the privacy policies of any such websites before
providing any data to them.
Please read this Privacy Policy carefully and ensure that you understand it. By using Roomify,
you agree to this Privacy Policy. If you do not accept and agree, please do not use our Services.
2. ABOUT ROOMIFY
Our application is operated by Roomify Hostels, a business registered in Uganda under business
registration number, 80030836244520. The registered address of Roomify Hostels is Kamukuzi,
Mbarara.
Contact Information:
Email: roomifyhostels@gmail.com
Data Protection Officer: Nasasira Aggrey
Phone: +256 775034054
3. INFORMATION WE COLLECT
3.1 Information You Give Us
When You Register:
Your name
Phone number
Email address
Password (encrypted)
User type (Renter or Landlord)
If You are a Landlord:
National ID number and photo
Proof of property ownership (Rental Tax Certificate, utility bills, LC letter)
Property details and photos
Bank account information (for payments)
Tax Identification Number (for premium listings)
If You are a Renter:
Search preferences (location, property type)
Saved properties
Reviews and ratings you post
When You Use Roomify:
Messages sent to landlords or renters
Inquiries about properties
Feedback and support requests
2.2 Information We Collect Automatically
Device Information:
Device type and model
Operating system
Unique device identifier
IP address
Usage Information:
Properties you view and search for
Features you use
Time spent in the app
Search history
Location Information:
Approximate location based on IP address
Cookies and Similar Technologies:
We use cookies to remember your preferences and improve your experience
3. HOW WE USE YOUR INFORMATION
We use your information to:
Provide Our Services:
Create and manage your account
Show you relevant property listings
Connect renters with landlords
Process messages and inquiries
Verify landlord identities and properties
Display reviews and ratings
Improve Our Services:
Understand how people use Roomify
Fix bugs and technical issues
Develop new features
Personalize your experience
Keep Roomify Safe:
Detect and prevent fraud
Protect against security threats
Enforce our Terms of Service
Communicate with you:
Send service updates and notifications
Respond to your questions
Send marketing messages
Notify you of important changes
Legal Compliance:
Comply with Ugandan laws
Respond to legal requests
Protect our rights and property
4. HOW WE SHARE YOUR INFORMATION
4.1 With Other Users
Landlords Can See:
Your name and contact details when you inquire about their property
Messages you send them
Your inquiry history with them
Renters Can See:
Landlord's name and contact information (when viewing listings)
Property details and photos
Reviews from other renters
Publicly Visible:
Property listings (photos, descriptions, location)
Reviews and ratings you post (with your first name)
4.2 With Service Providers
We share data with trusted companies that help us operate Roomify:
Cloud storage providers (to store data securely)
Payment processors (to process transactions)
SMS and email services (to send notifications)
Identity verification services (to verify landlords)
Analytics providers (to understand app usage)
These companies are required to protect your data and can only use it for the purposes we
specify.
4.3 For Legal Reasons
We may share your information when required by law:
With government authorities or regulators
In response to court orders or legal processes
To prevent fraud or illegal activity
To protect the safety of our users
To enforce our Terms of Service
4.4 Business Transfers
If Roomify is acquired by or merges with another company, your information may be transferred
to the new owners. We'll notify you before this happens.
4.5 What We Do Not Do
We never sell your personal data to third parties
We never share your National ID publicly
We never share your password with anyone
We don't spam you with unwanted marketing
5. YOUR PRIVACY RIGHTS
Under Uganda's Data Protection and Privacy Act, 2019, you have the following rights:
5.1 Access Your Data
You can request a copy of all the personal data we hold about you.
How: Email roomifyhostels@gmail.com
5.2 Correct Your Data
You can update or correct inaccurate information.
How: contact roomifyhostels@gmail.com
5.3 Delete Your Data
You can request deletion of your account and personal data.
How: email roomifyhostels@gmail.com
Note: Some information may be retained for legal or compliance purposes (e.g., financial records
for 7 years, verification documents for 5 years).
5.4 Restrict Processing
You can ask us to temporarily stop using your data in certain circumstances.
How: Contact roomifyhostel@gmail.com
5.5 Data Portability
You can request your data in a format that can be transferred to another service.
How: Email roomifyhostels@gmail.com with subject "Data Portability Request"
5.6 Object to Processing
You can object to how we use your data, including for marketing purposes.
How: Email roomifyhostel@gmail.com
5.7 File a Complaint
If you're unhappy with how we handle your data, you can complain to:
Personal Data Protection Office
Uganda Communications Commission
Phone: +256 414 339000
Email: info@ucc.co.ug
6. HOW WE PROTECT YOUR INFORMATION
We take security seriously and use multiple layers of protection:
Technical Security:
End-to-end encryption for data transmission
Encrypted storage of sensitive information
Secure passwords (hashed and never stored in plain text)
Regular security audits and testing
Secure cloud infrastructure
Organizational Security:
Limited employee access to personal data
Staff training on data protection
Confidentiality agreements for all staff
Background checks for employees handling sensitive data
Data Breach Response:
If a security breach occurs, we will:
Notify you within 28 hours
Inform the Personal Data Protection Office
Take immediate action to stop the breach
Investigate and implement fixes
Report Security Issues: roomifyhostels@gmail.com
7. HOW LONG WE KEEP YOUR INFORMATION
Active Accounts: We keep your data as long as your account is active.
Inactive Accounts: If you do not log in for 2 years, we may delete your account.
After You Delete Your Account:
Most data are deleted within 30 days
Some information is retained longer for legal reasons:
Verification documents: 5 years (legal requirement)
Financial records: 7 years (tax purposes)
Communication records: 3 years (dispute resolution)
Anonymized Data: We may keep anonymized analytics data indefinitely (it can't identify you).
Request Early Deletion: Contact roomifyhostels@gmail.com
8. COOKIES AND TRACKING
8.1 What Are Cookies?
Cookies are small files stored on your device that help us provide better service.
8.2 Types of Cookies We Use
Essential Cookies:
Keep you logged in
Remember your preferences
Ensure platform security
Performance Cookies:
Understand how you use the app
Identify and fix bugs
Improve features
11. THIRD-PARTY SERVICES
Roomify may contain links to other websites or integrate with third-party services (e.g., social
media, payment processors, map services).
Important:
We do not control third-party privacy practices
Third parties have their own privacy policies
We are not responsible for third-party data collection
Read their privacy policies before sharing your information
14. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
Minor Changes:
We will update the "Last Updated" date
Post the new policy in the app
Major Changes:
We will email you
We will notify you in the app
We will highlight key changes
Continued Use: Using Roomify after changes means you accept the updated policy.
15. LEGAL
Governing Law: This Privacy Policy is governed by the laws of Uganda, including the Data
Protection and Privacy Act, 2019.
Language: This policy is in English. If translated, the English version prevails.
15. CONTACT US
If you have any questions about this policy, you can contact us as described below.
Email: roomifyhostels@gmail.com
Address: Kamukuzi, Mbarara, Uganda
Phone: +256 764145213