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Last Updated :11November 2025
Rooks Service App is an online platform designed to help customers with their service-related concerns in a simple and convenient way.
We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our app.
Our main goal is to provide you with a safe and reliable experience while ensuring that your personal data remains secure and confidential at all times.
Information We Collect
Information We Collect
Rooks Service App may collect the following information from users to provide better service and support:
Customer details: Name, phone number, and location.
Device information: Device brand, type (such as laptop, computer, or mobile), and technical details needed for service requests.
We collect this information only to process customer concerns, repairs, and service requests efficiently.
Data Sharing
Data Sharing
We respect your privacy.
Rooks Service App does not share, sell, or transfer any personal data to third parties.
All collected information is used strictly for providing and improving our services.
App Permissions
App Permissions
Depending on your device, Rooks Service App may request access to certain features, including:
Camera – to scan barcodes for warranty validation or capture images for repair results.
Storage / Images – to upload or attach pictures related to service or repair.
Notifications – to send service updates, status alerts, or important reminders.
These permissions are used only when required (for example, while raising a service ticket or capturing repair images). The app does not access these features without your consent.
Children’s Privacy
Children’s Privacy
Our application does not address anyone under the age of 18.
We do not knowingly collect any personal information from children through our app.
If you are a parent or guardian and believe that your child has provided personal information to us, please contact us immediately. We will take steps to remove such information from our records as soon as possible.
We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the updated date will be revised accordingly.
We encourage you to review this Privacy Policy periodically for any updates.
By continuing to use Rooks Service App after any changes are posted, you acknowledge and accept those modifications.
If the changes are significant, we may also notify you through the app or by other appropriate means.
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