Privacy Policy

Surrey Hills Roofing Ltd ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our services or interact with us.

Information We Collect

We may collect the following types of information:

Personal Information: This includes your name, address, phone number, email address, and any other details you provide when contacting us or using our services.
Project Information: Details about your roofing requirements, property details, and any related specifications.
Payment Information: Payment details provided for the purpose of processing transactions.
Website Usage Data: Information collected via cookies or similar technologies when you visit our website, such as your IP address, browser type, and browsing behavior.

How We Use Your Information

We use your information for the following purposes:
To provide and manage our roofing services.
To respond to your inquiries and provide quotes.
To process payments and issue invoices.
To comply with legal obligations.
To improve our website and services through analytics.
To send you updates, promotional offers, or service notifications (if you have opted in).

Legal Basis for Processing

We process your personal information based on the following legal grounds:

Contractual Necessity: To fulfill our contract with you.
Legal Obligation: To comply with applicable laws and regulations.
Legitimate Interests: To improve our services and communicate effectively with you.
Consent: Where you have explicitly provided consent, such as for marketing communications.

Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information with the following parties:

Service Providers: Third-party contractors or suppliers assisting in delivering our services.
Legal Authorities: When required to comply with legal obligations or protect our rights.
Payment Processors: To facilitate secure payment transactions.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. After this period, your information will be securely deleted or anonymized.

Your Rights

Under UK data protection laws, you have the following rights:

Access: Request a copy of the personal information we hold about you.
Correction: Request correction of any inaccurate or incomplete information.
Erasure: Request deletion of your personal information in certain circumstances.
Objection: Object to the processing of your data for specific purposes.
Data Portability: Request the transfer of your data to another service provider.
To exercise these rights, please contact us using the details below.

Cookies and Website Tracking

Our website uses cookies to enhance user experience and collect analytical data. By using our website, you consent to our use of cookies. You can adjust your browser settings to manage or block cookies if preferred.

Security Measures

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Surrey Hills Roofing Ltd

Cranleigh, Surrey, England

Phone: +44 1483 399787

Thank you for trusting Surrey Hills Roofing Ltd with your personal information.

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