Please set proper expectations by informing the customer that the Rollo printer will only work with a secured network. We recommend connecting via a hotspot or USB if needed.

Additionally, educate the customer that the Rollo printer cannot connect to public Wi-Fi networks. For optimal performance, it's recommended to connect the printer to a home network instead of a business, office, public, or school network. Business networks often have security restrictions and firewall settings that may interfere with the printer's connectivity, while a home network offers a simpler and more reliable environment for seamless printing.