FAQ

Q: Is there a dedicated server?

A: Yes, your package includes a professional attendant(s) for serving, setup, and replenishment for all cart services.

Q: What areas do you service?

A: We proudly serve Cleveland, Ohio, and surrounding areas in Northeast Ohio. If you’re outside of this area, please reach out to discuss options.

Q: What if I want something that's not on your menu?

A: If you’re looking for something outside of our standard offerings — like a dessert station, candy bar, or something one-of-a-kind—just let us know! We’re happy to collaborate and create a custom setup that fits your event’s needs.

Q: How far in advance should I book your services?

A: We suggest booking 2–4 weeks in advance, especially during busy seasons like summer and the holidays. 

We recommend booking weddings as early as possible to secure your date.

Last-minute bookings are welcome if we have availability. 

*Please note that a rush fee may apply.

Q: For outdoor events, what happens if it rains?

A: Living in Cleveland, we know how unpredictable the weather can be! For the safety and quality of your event, we cannot set up in rain or unstable weather unless there is adequate overhead coverage. Exposure to the elements can affect both the food and the overall experience. We strongly recommend securing a backup indoor location or covered area to ensure a smooth setup and uninterrupted service.

Q: Can I hire your services for a brand or corporate event?

A: Absolutely! We love collaborating with businesses and brands. Whether it’s a product launch, client mixer, team appreciation, or office celebration, we’ll customize our setup to match your event’s vibe and professional goals.

Q: What is your cancellation policy?

A: We understand that plans can change. To ensure we deliver the best possible experience, we invest in ingredients, staffing, and preparation well in advance. These upfront costs make it necessary to enforce the following cancellation policy:

Deposits

A non-refundable deposit of 50% of the total event cost is required to secure your booking date.

Cancellations

• Cancellations must be made within 3 days of the deposit date. After this period, the deposit becomes non-refundable.

• Same-Day Cancellation or No Show: No refund will be issued if the event is canceled on the day of, or if the client does not show.

Booking Confirmation & Payment Terms

To confirm your event date, a non-refundable 50% deposit is required. The remaining balance must be paid by the agreed-upon deadline. If full payment is not received on time, we reserve the right to cancel your booking and retain the deposit. This policy ensures fairness as we secure ingredients and staff in advance.

Weather & Unforeseen Circumstances

In the case of extreme weather, government restrictions, or other unforeseen events, we’ll do our best to reschedule your event or offer an alternative date. Your experience matters to us, and we’ll work with you to find a solution.

Q: How can I contact you?

A: You can email us at rollingloveco@gmail.com

We will respond to your message within 24 hours.

Q: How do I book?

A: Please fill out the service inquiry form below with all your event information.