Problems with Private Listening

As in the present scenario, everyone wants to enjoy the listening without the interference of others. Although we all know Roku launches this new feature of the private listening. Moreover, the private listening feature allows a user to listen the audio from the Roku's streaming player. Users can enjoy the private listening feature just by using a pair of the headphones.

Make sure that, the private listening feature is only available with the remote that supports headphone jack and with the Roku mobile app.

If you are using the Roku mobile app then mostly 2 common problems arise. These are shown below:

Roku mobile app is not showing the headphone icon

If you are using the Roku mobile app and you see that your Roku app is not showing the headphone icon then you must need to install the latest version of the Roku mobile app.

When activating private listening, video start, and stops

This is also one common problem with the Roku mobile app. Sometimes, you find that whenever you plug the headphones or activate your Roku private listening, suddenly video starts and stops. If this problem arises then you must need to insert and activate your headphone and private listening before you start playing the video.

The above 2 problems are the common problems arises with the Roku mobile app. Now, let we discuss that how to solve/troubleshoot the audio problems.

Troubleshooting audio problems

Generally, you face the following audio problems

• Audio is not heard at all.
• Audio stutters and pops.
• Audio is out-of-sync.

In order to resolve above problems, you must need to update the latest software for your Roku mobile apps.

In case your problem is not solved by updating the latest Roku mobile app software then please follow the below steps.

• First of all, ensures that headphones are properly inserted. For this, unplug the headphones and then again replug it back.
• Check your headphones that whether they play sound or not before insertion.
• Pause the video or movie you are currently watching.
• If you are using the Roku mobile app then firstly turn your private listening “off”. Now, wait for some seconds and restart the private listening by turning it to “on”.
• If still, you are facing the same problem then close and restart your application again. So, if your device has the iOS or the Android software then

For Android:

Click “recent button” and then tap Roku mobile app to close it.

For iOS:

Click “home button” and then tap Roku mobile app to close it.

Remove the power cable in order to restart your Roku device.

• If possible then try to use a pair of new headphones.
• If you are still having problems then check your network

If your problem is not solved still then surely there is a problem with your network. This is due to fact that your device and the private listening will use the same type of internet connection. One thing you should always keep in your mind that while using the private listening, make sure that no any other device will stream video or music.

So, if you are not finding any relevant solution for your problem then try below steps.

Try these steps

• Turn “off” your Roku device by removing the power cable.
• Now, remove the power cable from the router in order to restart your router.
• Wait for some couple of seconds and then re-plug the power cable back again to the router.
• Check the instructions provided by ISP or the router vendor.
• Press the “reset” button. This will disconnect your Roku as well as your mobile from the internet connection.
• Once performing all the above steps, connect the power cable to Roku device. This will restart your Roku device.

That’s all about the problems regarding the private listening. We here provide you every possible solution regarding these problems.

If you are still facing the same problem then no need to worry. We provide you one more option to resolve your problem. You can visit on www.rokucom.link or go directly to Roku support. The Roku support helps you in the better way as compare to others. So, say “bye” to your problems by visiting the Roku support.