Resume

Objective

Expertise in managing large-scale technical projects with experience in telecom and IT industries. Background includes top-tier enterprise-wide support for critical middleware applications. Core strengths include:

Strong leadership skills and ability to drive team performance with high levels of accountability.
Familiar with managing and maintaining oversight multiple active projects at one time.
Additional experience in 24/7 support of mission-critical Middleware systems.
Close relationships with other teams
Coordination between changes and issues
Representation of the team

Professional Experience

Manager – T-Mobile USA, Bellevue, WA 2015 – Present

Leading, managing, and coordinating activities of personnel.
Reporting, monitoring and resolving operational issues.
Oversee operations to ensure reliability, timeliness, and productivity. Develop and implement and execute strategic processes.
Reduce errors in deployments and attain high availability goals while still performing code deployments.
Identify key risks in development cycles and in resource allocation. Implement and maintain a project management solution.
Maintains a working environment that promotes productivity, responsiveness, high staff morale, motivation and excellence.

Sr. System Analyst – T-Mobile USA, Bellevue, WA 2006 – 2015

Administrating and supporting Oracle (BEA) Weblogic, Tuxedo, Oracle Service Bus, ESOA and Tibco application server platform, which include building new application servers, configuration, troubleshooting, upgrading, deploying new code to array of production servers.

· Expertise in monitoring the production applications using Tibco Hawk, Wily Interscope and HP Business Service Management.

Research and troubleshoot all issues, identify root cause through analysis, and document the issue.
Contact internal and external vendor support when necessary, work closely with IHAP developers.
Review new projects, work with developers, DBA’s and project managers before implementing changes into the production.
Organize the SIS reviews with Release Management and assign resources to the Middleware releases.
Monitor deadlines and act as liaison to Release Management and ESG Development group.

Senior Field Support Engineer – ATT Wireless, Redmond, WA 2000 – 2006

Directly responsible for senior level technical support including onsite services and remote support
Installing and configuring hardware and software, desktops, laptops, and network components
Installing variety of specialty software and training
Network shares and backup servers administrator
Troubleshooting software/hardware issues
Training small internal classes
24/7 support

Field Support Engineer Consultant – NSI (ATT Wireless), Redmond, WA 2000

§ Senior level Computer Support. Software and Hardware support to all AT&T Wireless headquarters. High level consultation with customer service on VP level

Network Administrator – CMI, Seattle, WA 1999 – 2000

§ Organized and Administrated File and Backup server

§ Provided training to employees with personal computers and laptops using RAS/VNC and other communicational options

§ Routine Administration of user accounts and print servers for 50+ users

§ Built Windows 9x, NT, 2000 and XP workstations

§ Computer Support for all Operating Systems

§ Managed Exchange server (Creating accounts, editing, maintaining inventorying)

§ Administration of user accounts in a 98, NT, 2000 network environment

Field Tech (lead) – TUI, Seattle, WA 1996 – 1999

Lead computer department
Built personal computers, upgrade servers, consulate with customers
Upgraded hardware/software
Specialized in laptop repairs hardware/software
Tech support for major clients/companies as well as private consultations
On site calls for hardware-software support; laptops, desktops and server repairs

· Corporation computer upgrades (involved in y2k major upgrades)

· *Y2K upgrade of all computers at Seattle Metropolitan Credit Union