Privacy Policy

Privacy Policy for Rob's Sweet Cafe

Last updated: March 20, 2025

At Rob's Sweet Cafe, we’re committed to protecting your privacy while delivering a delightful dessert-ordering experience. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our app. We aim to be transparent about our practices so you can enjoy your sweets with peace of mind.

Information We Collect

To provide you with the best possible experience, we may collect the following types of information:

Personal Information: When you create an account or place an order, we may collect your name, email address, phone number, and delivery address to process your requests and communicate with you about your orders.

Order Details: We store information about your orders, including the items you’ve purchased, payment details (processed securely via third-party payment providers), and your reward points history.

Device Information: We may collect non-personal data such as your device type, operating system, and app usage patterns to improve our app’s performance and user experience.

Preferences and Feedback: If you provide feedback or set preferences (e.g., favorite desserts), we may store this information to personalize your experience.

How We Use Your Information

We use the information we collect for the following purposes:

Order Processing: To fulfill your dessert orders, coordinate delivery, and provide updates on your order status.

Rewards Program: To manage your reward points, track your progress, and offer exclusive deals based on your purchases.

App Improvement: To analyze usage patterns and enhance the app’s functionality, design, and menu offerings.

Communication: To send you order confirmations, updates, and promotional offers (you can opt out of marketing communications at any time).

Customer Support: To respond to your inquiries, feedback, or issues you may encounter while using the app.

Data Sharing and Third-Party Services

We value your privacy and do not sell or share your personal information with third parties for marketing purposes. However, we may share your data in the following cases:

Payment Processing: We use trusted third-party payment providers to securely process your transactions. These providers have their own privacy policies, which we encourage you to review.

Delivery Partners: We may share your delivery address and contact details with our delivery partners to ensure your order reaches you on time.

Legal Requirements: We may disclose your information if required by law or to protect the rights, safety, or property of Rob's Sweet Cafe and its users.

Data Security

We take the security of your information seriously. We implement industry-standard measures, such as encryption and secure servers, to protect your data from unauthorized access, loss, or misuse. However, no system is completely infallible, and we encourage you to use strong passwords and keep your account details confidential.

Your Choices and Rights

You have control over your information:

Account Management: You can update or delete your personal information directly in the app via your profile settings.

Marketing Preferences: You can opt out of promotional emails by adjusting your notification settings or unsubscribing via the link in our emails.

Data Deletion: If you wish to delete your account and all associated data, please contact us at support@robssweetcafe.com, and we’ll process your request promptly.

Age Appropriateness and Accessibility

Rob's Sweet Cafe is designed to be a family-friendly app, suitable for dessert lovers of all ages. We provide nutritional information for each item, such as calorie counts and macronutrient breakdowns, to help users make informed choices. Our app is easy to navigate, making it accessible for everyone, whether you’re a first-time user or a regular customer.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or app features. When we make updates, we’ll revise the “Last updated” date at the top of this document and notify you via the app or email. We encourage you to review this policy regularly to stay informed.

Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or your experience with Rob's Sweet Cafe, please don’t hesitate to reach out:

Email: ldatnguyenn58906@gmail.com

Thank you for trusting Rob's Sweet Cafe with your dessert adventures. We’re here to make every bite as sweet as can be!