Tech, AI, Unified Communications, and Contact Center

Robert's career began as a web content writer for UCStrategies (now BCStrategies), starting by covering the latest news in the Unified Communications (UC) space, before expanding into additional technology fields.

His background includes work as a content marketing specialist for Splashtop, content writer for Dialpad (where he gained valuable experience in UC, CC/CX, and AI), marketing associate at ShoreTel, and freelance writer for organizations like UC Today, CX Today, Nextiva, SiliconANGLE, and CT Pros.

He's written blog articles, customer stories, marketing emails, landing pages, and more, conveying complex and technical topics in a style anyone can understand and enjoy.

Avoid These Common Contact Center Horror StoriesWhat are the worst contact center horror stories? We searched for the most terrifying tales, and found how they could have been avoided with Dialpad…

The Ethical Concerns for AI in UCUC Today reports on the latest technology news from around the globe. Read similar Unified Communications news to 'The Ethical Concerns for AI in UC' here

Hybrid Work Model or RTO? Which Is Right for Your Business?Looking at the pros and cons of hybrid work and mandatory RTO, it’s clear that employees prefer and can thrive in a hybrid work environment.

Remote Assistance vs. Remote Desktop: Differences & MoreLearn the key differences between Remote Assistance and Remote Desktop. Understand their unique features and benefits to choose the right solution for you.

Benefits of Remote Desktop Solutions for Your BusinessDiscover how remote desktop solutions enhance flexibility, boosting productivity, reducing costs, and ensuring secure, seamless support for remote work.

Contact Center Infrastructure Software: What’s Under the Hood?Breaking down contact center infrastructure software, from voice to social media to customer sentiment, and what admins need to know.

Tips for Using Scheduling Software in Your Contact CenterContact center scheduling software ensures that your call centers are fully staffed, reduces agent burnout, and improves customer call times.

15 Critical KPIs for Remote IT Support Managers to MonitorOptimize your IT support operations with key performance indicators. Explore essential metrics that boost productivity and service quality in remote settings.

What is SOC 2 Compliance and Why Does it Matter?Explore the role of SOC 2 compliance in data security and discover its importance for businesses in safeguarding customer information and building trust.

IT Disaster Recovery: Strategies to Ensure Minimal DisruptionProtect your business from unforeseen disruptions with comprehensive IT disaster recovery strategies. Ensure data integrity and rapid restoration.

Remote Support Myths Busted: Discover the Real AdvantagesExplore the misconceptions surrounding remote support and learn how it can improve efficiency, security, and customer satisfaction in your organization.

Remote Desktop vs. Virtual Desktop: What’s the Difference?Learn about remote desktop vs. virtual desktop technologies & their impact on your business operations. Get the flexibility & control you need.

The Top Investments You Should Be Making in Your Website This YearCX Today covers Websites news including Digital Transformation, User Experience and more.

The Impact of Downtime on IT Operations and How to Manage ItDiscover strategies to reduce IT downtime & maintain seamless business operations. Explore common causes, impacts & effective solutions.

How Remote Access Solutions Deliver High ROIFind out how remote access solutions drive ROI through cost savings, increased uptime & improved productivity. Learn how to optimize your strategy.

How to Digitize Your Customer Experience in 2024What does it mean to offer a digital customer experience? Is it a worthwhile effort for traditional businesses? Learn what it means + examples.

AI in Customer Experience: Business Impact & Signs to Look ForExplore AI in customer experience technologies (like generative AI), the impact on CX, and whether you should invest in AI for CX.

AI Call Centers: The Future of Customer CommunicationThe AI call center is shaping today’s call center environment, scaling productivity and customer communications. Here are the key features.

What Is The Hybrid Workplace? Defining Hybrid WorkUC Today reports on the latest technology news from around the globe. Read similar hybrid workplace news here

What is Slack GPT?UC Today covers Unified Communications news including Artificial Intelligence, ChatGPT, Generative AI and more.

Google Opens Access to Bard, its Answer to ChatGPTUC Today reports on the latest technology news from around the globe. Read similar Collaboration news to 'Google Opens Access to Bard, its Answer to ChatGPT' here

Dialpad Announces… Gaming Features? [April Fools 2022]…We tested how well Dialpad’s video conferencing and AI would work when running a tabletop role-playing game. See how it went…

6 Conversational AI Examples for the Modern BusinessConversational AI is a modern business staple in today’s landscape. Here are examples on how it can help your contact center business today.

State of the Hybrid Workplace in 2023With WeWork, we surveyed over 2,800 hybrid workers to understand how employees and employers feel about the digital and physical workspaces.

How Is ChatGPT Changing CX?CX Today covers Data & Analytics news including Artificial Intelligence, ChatGPT, Conversational AI, Generative AI and more.

How SpotOn Reduces BDR Training Time by 50%Learn how SpotOn uses Dialpad Ai to reduce BDR training time by 50%, work more efficiently, and stay organized.

How Fund That Flip Saves Time on Call AnalyticsFund That Flip's communications platform was slowing them down and costing them too much for lines they didn't use. See how Dialpad helped change that...

5 Communication and IT Challenges in Higher EducationHigher education institutions faced big technological challenges when they had to switch to remote learning. How can a cloud communications platform help?

Contact Center Pricing: How Much Does CCaaS Cost In 2024?Running a contact center involves more than software or user seats. This guide breaks down typical, lesser-known contact center pricing.

What to Do When Your PBX Vendor Reaches End-of-Life (EOL)What if a vendor announces your PBX end-of-life? Which vendors are ending service soon? Here's what to do now plus the next step forward.

E911: What Is It & How Does It Affect My Business?E911 has improved first responder response times. Learn how Enhanced 911 works and what business owners need to know about their phone systems.

The Hottest Video Conferencing Trends in 2023UC Today reports on the latest technology news from around the globe. Read similar news to related to video conferencing trends here

Benefits of Cross-Platform Support in Remote Desktop SoftwareExplore the benefits of cross-platform remote desktop solutions, highlighting their role in improving productivity and accessibility across different devices.

The many uses of virtual reality at #GDC16 - SiliconANGLEThe many uses of virtual reality at #GDC16 - SiliconANGLE

The Top 10 UCaaS Features for Productivity in 2023UC Today reports on the latest technology news from around the globe. Read similar news to 'The Top 10 UCaaS Features for Productivity in 2023' here

The SIP Phone Market in 2023UC Today reports on the latest technology news from around the globe. Read similar news to 'The SIP Phone Market in 2023' here

Gamification in a Business EnvironmentGames engage the players, get them involved and invested in what they're doing - if only there were some way to utilize that kind of engagement in a business environment. That's where "gamification" comes in, using mobile games to engage employees.

Illinois voters at risk in recent data breach - SiliconANGLEIllinois voters at risk in recent data breach - SiliconANGLE

Pokemon GO: One free app's big economic impact - SiliconANGLEPokemon GO: One free app's big economic impact - SiliconANGLE

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