Cancellation & Refund Policy 

Last updated on 27-11-2023 17:46:35 

 Cancellation Policy

            Hoknow reserves the right to reschedule or cancel an report

            genration with prior intimation to You. The time provided for report

            genration is indicative and actual time for availing the Services

            may change. Hoknow shall not be held responsible, in case of any

            cancellation due to circumstances beyond the reasonable control of

            Hoknow including but not limited to any act of god and any other

            cause(s) beyond the control of Hoknow such as fires, floods,

            strikes, lockouts, lockdown, curfews, riots or civil commotion,

            epidemics, pandemics, COVID-restrictions, war, change in the

            legal/regulatory regime and acts of government, technical failure,

            political rallies, VIP movements, weather conditions etc. Hoknow

            holds all the rights to cancel a report Services with prior

            intimation to You in writing. In case of cancellation or

            non-confirmation of the report by Hoknow due to any reason, You may

            contact Hoknow days of cancellation and if You fail to do so, then

            You will not be allowed to get a refund or cancellation of the Fee

            payment as may be made to Hoknow. Hoknow shall not be responsible in

            any way for any hassle or loss caused to You as a result of

            cancellation of the report. Further Report reserves the right to

            reject service at any time without offering any reasons.

          Refund Policy

            To claim a refund, You are required to support it with related

            documents/ reports as per reasons thereof, which shall be subject to

            an approval from the quality team of Hoknow, whose decision shall be

            final. In case of cancellation of services, You will not be entitled

            to any refund after 7 (seven) days from the day they make the

            payment of the Fee. However, in case Hoknow gets a written request

            for refund within 7 (Seven) days, the total amount paid will be

            credited back to the mode of payment within a maximum of 30 (thirty)

            days from the date of cancellation as per the Refund Policy of

            Hoknow. The confirmed amount due for refund shall be processed

            within 30 (thirty) working days from the date of the approval of

            refund, subject to all terms of use being met effectively. The

            payment shall be credited to You in the same facility accessed by

            You to make the payment. In case of payment made offline, the money

            will be transferred through Bank a/c IMPS, NEFT or Cheque. we can

            refund money only if report is not genrated