Privacy Policy

Version update: April 02, 2024

Presentation clause

Your trust is very important to us, we are well aware of the importance of personal information to you, we will in accordance with laws and regulations, take appropriate security measures to protect your personal information safe and controllable. We are committed to maintaining your trust in us and protecting your personal information by adhering to the following principles: the principle of consistency of authority and responsibility, the principle of clear purpose, the principle of consent by choice, the principle of ensuring security, the principle of subject participation, the principle of openness and transparency. At the same time, we promise that we will take appropriate security measures to protect your personal information according to the industry's mature security standards.

In view of this, the [Roaman Intelligent] service provider (Note * Roaman Intelligent: refers to the products developed and operated by Guangdong Roman Intelligent Technology Co., LTD., hereinafter referred to as "we") has formulated this Privacy Policy (hereinafter referred to as this Policy/this Privacy Policy) and reminds you:

This policy applies to all features or services provided by us. Please read and understand this Privacy Policy carefully before using our products or services. In particular, the terms identified in bold, you should focus on reading, and confirm that you fully understand and agree before starting to use. If you have any objections, comments or suggestions about the contents of this Privacy Policy, you can contact us through the contact information provided by us.

1. Definition

Roaman Intelligent: refers to the Internet information and software technology products and services provided by Guangdong Romain Intelligent Technology Co., LTD., as well as the products and services provided to you by the new forms of technological development;

User: refers to all users who directly or indirectly obtain and use the Roaman Intelligent APP, including natural persons, legal persons or other organizations. Referred to as "User" or "You" in this Privacy Policy.

Service provider: refers to the Internet information and software technology service provider of Roaman Intelligent. The service provider of this product is Guangdong Roman Intelligent Technology Co., LTD. Business address: No.18, Xinguang Road, Jinhe, Zhangmuou Town, Dongguan City, Guangdong Province.

Personal information: refers to all kinds of information recorded electronically or by other means that can identify a specific natural person or reflect the activities of a specific natural person, individually or in combination with other information.

Basic information: including gender, age/date of birth, height, weight, etc.

Personal Information anonymization: refers to the process of providing technical processing of personal information so that the subject of personal information cannot be identified or associated, and the processed information cannot be recovered.

2. Privacy Policy

This Privacy Policy section will help you understand the following:

How do we collect and use your Personal information

2. How do we share, transfer and publicly disclose your personal information

How do we protect your information

How do we manage your information

5. How do we handle minors' information

6. How is this Policy updated

Seven, How to contact us

How do we collect and use your Personal information

(a) When you use our products or services, we need/may need to collect and use your personal information:

In order to provide you with the basic functions of our products/services, you must authorize us to collect and use the necessary information. If you refuse to provide the relevant information, you will not be able to use our products or services normally;

You understand and agree that:

1, we are committed to creating a variety of products and services to meet your needs. Because we provide you with many products and services, and different users choose to use different products/services, the basic function and the type and scope of personal information collected and used will also be different, please refer to the specific product/service function.

2, in order to bring you a better product and service experience, we are also continuous efforts to improve our technology, and we may introduce new or iterative features from time to time, may require the collection, use of new personal information or change the purpose or way of using personal information. In this regard, we will explain to you the collection purpose, scope and use of the corresponding information through pop-ups, page prompts, announcements and other means of this policy, and collect and use it after obtaining your consent.

(b) How we collect your Personal information:

1. Information that you voluntarily provide when using our services --

1.1. When you need to use the products or services of Roaman Intelligent, for example, when you download and register the Roaman Intelligent APP, you can choose your mobile phone number to log in, or authorize the third-party authorization to log in by binding wechat. We will obtain your mobile phone number and third-party account information (such as user nickname, avatar, etc.) according to your login method. This information is collected to help you complete the registration process, if you refuse to provide the above information, you will not be able to create an account on Roaman Intelligent.

1.2. Some of our services may require you to provide certain personal sensitive information (such as gender, nickname, birthday, etc.) to achieve certain functions. If you choose not to provide such information, you may not be able to normally use certain features in the Service, but it does not affect your use of other features in the Service. If you voluntarily provide your sensitive personal information, you consent to us processing your sensitive personal information for the purposes and in the manner described in this policy.

1.3. When you use our feedback module or consult your dentist, your uploaded pictures, text, comments, likes and other information will be stored in our servers, as storage is necessary for this function. We will not provide the above information unless you choose to do so or comply with relevant laws and regulations.

1.4. When you use our APP to control hardware products, we will obtain your mobile phone Bluetooth permission after obtaining your independent consent, in order to achieve the function of device control. If you refuse to provide this authorization, you will only be unable to use the above functions, but it will not affect your normal use of our other functions. In addition, you can turn off the authorization at any time in your phone's system Settings.

2. Information we collect proactively when you use our products or services

2.1. Registration information: In order to provide you with a comprehensive service, you may need to provide the following information when registering and logging in: through the mobile phone number, password to verify whether your identity is valid. Your nickname is automatically generated by the system, you can modify your nickname in [My] - [Avatar]. If you refuse to provide your mobile number for verification, your registration may be unsuccessful.

2.2. Device Information: When you use our APP, we will receive and record information about the device you use according to your specific rights in the software installation or use authorization. For example, your device model, operating system version information, device Settings, mobile device version, device identification code (device MAC address, etc.), screen indicator rate, device environment, telecom operators and other software and hardware characteristics, device location information, Such as IP addresses, GPS locations, and sensor information such as WLAN access points, Bluetooth, and base stations that can provide relevant information. If you refuse to grant us permission during installation or use, we will not record the above information. This data is collected to improve your user experience and provide you with better services.

2.3. Log information: When you use our functions or services, we will automatically collect details about your use of our services and save them as relevant network logs. This includes the type of content you view, the date and time of your visit, the history of the pages you visit, and the length of your stay. This kind of information is the basic information needed to improve the user experience. If you refuse to provide log information, you cannot use our service normally.

2.4. Location Information: When you use location-related services, we may record the location information of your device in order to provide you with relevant services. When you use our Services, we may obtain your geographic location information through IP address, location information, WIFI or other means. If you do not provide geolocation information, it may cause nearby devices to be unable to search, but does not affect your use of other features of Roaman Intelligent. At the same time, you can also deny/revoke this permission at any time through the location-related feature Settings. Refusal will prevent you from using the above features, and when you cancel the permission, we will no longer collect this information.

2.5.Wi-Fi list and name: When there are smart hardware devices used in conjunction with the App, there are models that need to transmit data over Wi-Fi. When using these smart hardware devices, in order to enable these devices to connect to the Internet, you need to provide them with the name of your home network (router SSID) through the App. You also need to detect Wi-Fi hotspots created by smart devices through the App; This requires you to allow us to use the Wi-Fi feature. If you refuse to open, it will only make you unable to use the relevant functions, but it will not affect your normal use of other functions of the App. At the same time, you can also cancel the permission at any time through the relevant function Settings. However, after you cancel the authorization, we will no longer collect the information and will no longer be able to provide you with the above-mentioned corresponding services; However, unless you delete your information in accordance with the provisions of the law, your cancellation will not affect our processing and storage of information based on your prior authorization.

2.6. Photo and video information: When you give feedback in the APP, you can send photos, audio, video and other files about your device usage, and you need to enable the permission to read the files. We will collect the pictures and videos you upload to us based on the photos you take. If you refuse to provide this information or turn on access to the files, you will only be unable to use the business functions described above and will not affect your use of other functions of Roaman Intelligent.

2.7. Bluetooth information: If you already have related hardware devices such as Roman electric toothbrush and want to connect the hardware products to the Roaman Intelligent APP for use, you can do so by opening the Bluetooth permission. If you refuse to enable the Bluetooth permission, you will only be unable to use the relevant business functions, but will not affect your use of other functions of Roaman Intelligent. You can also cancel the permission at any time through the relevant function Settings, after you cancel the authorization, we will no longer collect the information, and can no longer provide you with the above-mentioned corresponding services; However, unless you delete your information in accordance with the provisions, your cancellation will not affect our information processing and storage based on your prior authorization.

2.8. Hardware device information: In order to manage your device data and display your relevant data, we need to collect your device usage time, mode, duration, intensity, as well as its related measurement data and setting data. Device data is personal sensitive information. The purpose of collecting such information is to measure, record, display and make statistics on relevant data to provide you with more abundant services.

2.9.DCloud automatic collection: Our products are developed based on DCloud uni-app(5+ App/Wap2App). During application operation, your device unique identification number (IMEI/android ID/DEVICE_ID/IDFA, SIM card IMSI information) needs to be collected to provide statistical analysis services. And through application startup data and exception error log analysis to improve performance and user experience, to provide better services for users. For details, please visit the DCloud User Terms of Service.

3. Information directly obtained by third-party software --

In order to better serve you, we have embedded third party SDKS in Roaman Intelligent products, and the types and purposes of information sharing are as follows:

| -- - | -- - | -- - | -- - |

| uni - app (5 +, web2app) | store personal files, device information (IMEI, ANDROID_ID, DEVICE_ID, IMSI), network information based module | | | https://ask.dcloud.net.cn/protocol.html

| Ali weexSDK| stored personal files |uni-app basic module default integration,

The nvue page engine for rendering uniapp |https://weexapp.com/zh/ |

We guarantee that user information will be de-identified or anonymized in accordance with the law, and information that cannot be used alone or combined with other information to identify a natural person's personal identity does not belong to the legal sense of personal information. If we combine non-personal information with other information to identify you personally, or use it in combination with your personal information, we will treat and protect such information as your personal information during the combined use period and in accordance with this Privacy Policy.

4. According to relevant laws and regulations and national standards, we may use your relevant personal information without seeking your authorization in the following circumstances:

(1) Directly related to national security, national defense security and other national interests; Directly related to public safety, public health, public knowledge and other major public interests;

(2) directly related to criminal investigation, prosecution, trial and execution of judgments;

(3) For the protection of your or other individuals' life, property, reputation and other major legitimate rights and interests, but it is difficult to get the consent of the person;

(4) The personal information collected is disclosed to the public by you;

(5) Collecting personal information from legally publicly disclosed information, such as legal news reports, government information disclosure channels;

(6) necessary for the conclusion and performance of the contract at your request;

(7) necessary to maintain the safe and stable operation of the products or services provided, such as discovering and disposing of faults of the products or services;

(8) necessary for the conduct of legitimate news reporting;

(9) When statistical or academic research is carried out in the public interest and the results of academic research or descriptions are provided to the public, the personal information contained in the results is de-identified;

(10) Other circumstances provided by laws and regulations.

5. Under the premise of respecting the user's personal information protection terms, we will provide you with information related to Roaman Intelligent by SMS. If you do not want to accept the messages pushed by us, you can unsubscribe by SMS prompt reply or by other means provided by us such as customer service.

Please understand that the functions and services we provide to you are constantly updated and developed. If a function or service does not collect your information as described above, we will separately explain the content, scope and purpose of information collection to you through page prompts, interactive processes, etc., in order to obtain your consent.

5.1 In short, we will use the collected personal information to achieve the functions of our products and services in accordance with the provisions of this Privacy Policy, and we will obtain your consent before collecting your personal information.

5.2 After collecting your information, we will de-identify the data through technical means, and the de-identified information will not contain information that can be identified to specific individuals. Please understand and agree that we have the right to use de-identified information in this case.

5.3 We collect statistics on the usage of our products or services and may share these statistics with third parties to show the overall usage trend of our products or services. However, these statistics are anonymized and do not contain any identifying information about you.

5.4 When you need to display your personal information to publish your Q&A content, we will use encrypted processing to desensitize your information, so that you cannot be directly identified to protect your information security.

Use of information:

The App will not provide, sell, rent, share or trade your personal information to any unrelated third party, unless you have prior permission, or the third party and the app (including the app affiliates) alone or jointly provide services for you, and after the end of the service, it will be prohibited to access including its previous access to all such information.

2. How do we share, transfer and publicly disclose your personal information

(1) Storage

1. Where the information is stored

We will store the personal information collected from the People's Republic of China in the People's Republic of China in accordance with laws and regulations. If your personal information storage location is transferred from China to overseas, we will strictly comply with the provisions of the law.

2. Duration of information storage

(1) Mobile phone number: If you use our functions or services, we need to keep your mobile phone number to ensure your normal use of the service, when you cancel the account, we will delete the corresponding information within 24 hours;

(2) Dynamic information: When using dynamic functions and publishing dynamic information, we need to keep your dynamic information to ensure your normal use of dynamic functions, when you delete your dynamic information, we will delete the corresponding information within a reasonable period of time.

(3) Other information: We will store your personal information for the period reasonably necessary as required by law. After the expiration date, we will delete your personal information.

(4) When our functions or services stop operation, we will notify you in the form of push notifications, announcements, etc., and delete your personal information within a reasonable period of time.

(2) entrusted handling

Some specific modules or functions in Roaman Intelligent are provided by external vendors, for example, we may hire service providers to assist us with customer support, network security audits.

We will sign strict confidentiality agreements with the companies, organizations and individuals we entrust to process personal information, requiring them to process personal information in accordance with our requirements, this Privacy policy and any other relevant confidentiality and security measures.

(3) Transfer

We will not transfer your personal information to any company, organization or individual, except in the following cases:

1. Transfer with express consent: After obtaining your express consent, we will transfer your personal information in other ways;

2. In the case of merger, acquisition or bankruptcy liquidation, such as the transfer of personal information, we will require the new company or organization that holds your personal information to continue to be bound by this privacy policy, otherwise we will require the company or organization to seek authorization from you again.

(4) Public disclosure

We will only publicly disclose your personal information in the following circumstances:

1. We may publicly disclose your personal information after obtaining your explicit consent, or based on your active choice;

2. Disclosure based on law: We may publicly disclose your personal information in the case of laws, legal procedures, lawsuits or mandatory requirements of government authorities.

3. How do we protect your personal information

(a) We have used industry-standard security measures to protect the personal information you provide from unauthorized access, public disclosure, use, modification, damage or loss. We will take all reasonably practicable measures to protect your personal information. For example, we will use encryption technology to ensure the confidentiality of data related to your personal information; We use trusted protection mechanisms to prevent data from being hacked, and we deploy access control mechanisms to ensure that only authorized personnel have access to personal information; And we will hold security risk training to strengthen employees' awareness of the importance of personal information protection.

(2) We have completed and submitted the Internet Security Assessment Report in accordance with the requirements of national cybersecurity protection. We have taken reasonable and practicable security measures in line with industry standards to protect your information, including but not limited to network firewalls, encrypted storage, de-identification, desensitized display, access control measures and host network isolation.

(c) We will take all reasonably practicable measures to ensure that no irrelevant personal information is collected. We will only retain your personal information for as long as necessary to achieve the purposes described in this policy, unless we need to extend the retention period or are permitted by law.

(4) We will take effective measures to ensure the security of your information, but please understand that due to technical limitations and possible malicious means, in the Internet industry, even if we do our best to strengthen security measures, it is impossible to always ensure that information is 100% safe. The systems and communications networks that you use to access Roaman Intelligent may experience problems due to factors beyond Roaman Intelligent's control. Therefore, you should take positive measures to protect the security of personal information, such as: using complex passwords, changing passwords regularly, and not disclosing personal information such as your account password to others.

(e) The Internet environment is not 100% secure, and we will do our best to ensure or guarantee the security of any information you send us. If our physical, technical or management protection facilities are damaged, resulting in unauthorized access to information, public disclosure, tampering or destruction, resulting in damage to your legitimate rights and interests, we will bear the corresponding legal responsibilities.

(6) In the event of an unfortunate personal information security incident, we will inform you in a timely manner in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, the suggestions that you can independently prevent and reduce risks, and the remedial measures for you. We will timely inform you of the relevant information of the incident by email, letter, telephone, push notification, etc. When it is difficult to inform the personal information subject one by one, we will take a reasonable and effective way to release the announcement. At the same time, we will also take the initiative to report the disposal of personal information security incidents in accordance with the requirements of regulatory authorities.

4. How do we manage your information

In accordance with the relevant laws, regulations and standards of China, as well as the common practices of other countries and regions, we guarantee that you exercise the following rights to your personal information:

(a) Access to your personal information

1. You have the right to access your personal information, except for the exceptions provided by laws and regulations. If you want to exercise your data access rights, you can do so yourself in the following ways:

1) Account information - You can view your profile picture, nickname, mobile phone number and other information by: [Login to Roaman Intelligent App → My → click the symbol on the right of the nickname].

2) File information - You can view age, gender, date of birth, occupation, height, weight, blood type and other personal information through [login to Roaman Intelligent App → My → Health file].

2, for your use of our products or services in the process of other personal information, as long as we do not need to invest too much, we will provide you. If you wish to exercise your right to access your data, you can contact us through Point 7 of this Privacy Policy [How to contact Us] or through the contact information provided in the App [Contact Customer Service].

(2) Correction of your personal information

1. Except as stipulated by laws and regulations, you have the right to change your personal information at any time, including:

1) You can view your profile picture, nickname, mobile phone number and other information by: [Login to Roaman Intelligent App → My → click the symbol on the right of the nickname], and change the information.

2) File information - You can view age, gender, date of birth, occupation, height, weight, blood type and other personal information through [login to Roaman Intelligent App → My → Health File], and you can change the information.

2. If you need to access other personal information generated during the use of the Roaman Intelligent App, we will provide it to you upon reasonable request and after verifying your identity. If you are unable to access or change your personal information through the above methods, you can also submit through the seventh point of this Privacy Policy [How to contact us] or through the App [Contact customer service] to give us feedback, we will respond to your request in time.

1. We provide the following ways on the Roaman Intelligent App to help you delete some of your relevant information in the App.

If you need to delete other personal information generated during your use, we will provide it to you upon reasonable request and after verifying your identity. You can also submit feedback to us through Section 7 of this Privacy Policy [How to Contact Us] or through the App [Contact Customer Service]. We will respond to your removal request as soon as possible.

2, in the following circumstances, you can make a request to us to delete personal information:

(1) If we process personal information in violation of laws and regulations;

(2) If we collect and use your personal information without your consent;

(3) if our processing of personal information violates our agreement with you;

(4) If you cancel your personal online account;

(5) If we terminate our services and operations.

3, if we decide to respond to your request for deletion, we will also notify the entities that have obtained your personal information from us, asking them to delete it in a timely manner, unless otherwise provided by law or regulations, or these entities have obtained your independent authorization.

4, when you delete information from our services, we may not immediately delete the corresponding information from the backup system, but will delete this information when the backup is updated.

(4) Cancel your account

You can directly cancel your account in our App. Specifically, you can apply to us for cancellation and deletion of your information through the deletion or cancellation application portal provided in the App "My - Settings - Cancellation Account" or the contact information provided in the "Contact Customer Service".

(5) Obtaining copies of personal information

You have the right to obtain a copy of your personal information, you can visit the customer service contact number in the Roaman Intelligent App to give us feedback, we will process your request as soon as possible.

(6) Responding to your above requests

For security purposes, we may ask you to verify your identity before processing your request. You may need to provide a written request or otherwise prove your identity. We may reject requests that are unnecessarily repetitive, require too much technical effort (for example, the development of new systems or fundamental changes to existing practices), pose a risk to the legitimate interests of others, or are highly impractical (for example, involving information stored on backup tapes).

(7) In the following circumstances, according to the requirements of laws and regulations, we will not be able to respond to your request:

Directly related to national security and national defense security;

Directly related to public safety, public health or major public interests;

Directly related to criminal investigation, prosecution, trial and execution of judgments;

There is sufficient evidence that you have subjective malice or abuse of rights;

Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals and organizations;

Involving trade secrets.

5. How do we handle minors' information

Our products, websites and services are primarily aimed at adults. Minors under the age of 18 May not create their own user account without the consent of a parent or guardian. If you are a minor, you should ask your parents or guardians to read this Privacy Policy carefully and use our services or provide information to us with the consent of your parents or guardians.

In cases where the personal information of minors is collected with parental consent, we will only use or publicly disclose this information when permitted by law, with the express consent of the parent or guardian, or when necessary to protect the minor.

If we discover that we have collected personal information from minors without prior verifiable parental consent, we will delete the data as soon as possible.

6. How is this Policy updated

Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your express consent. We will post any changes we make to this policy on this page. We may also provide more prominent notice of material changes (including, for some services, an email notification of specific changes to the Privacy policy).

Material changes referred to in this Policy include, but are not limited to:

1. Our service model has undergone significant changes. Such as the purpose of processing personal information, the type of personal information processed, the use of personal information, etc.;

2, we have made major changes in the ownership structure, organizational structure, etc. Such as business adjustment, bankruptcy merger and acquisition caused by the owner change;

3, the main object of personal information sharing, transfer or public disclosure has changed;

4, your rights to participate in the processing of personal information and the way they are exercised have changed significantly;

5, we are responsible for handling personal information security departments, contact methods and complaint channels change;

6. When the personal information security impact assessment report indicates that there is a high risk.

We will also archive older versions of this policy for your review. If you do not accept the updated Privacy Policy, you may refuse to accept the changed Privacy Policy when the policy is updated and stop using the services or features provided by us.

Seven, How to contact us

If you have any questions, comments or suggestions about this Privacy Policy, please contact us by:

Phone: 400-800-2138

E-mail: zyl220372@roaman.cn; wxq201076@roaman.cn

We have set up a dedicated Personal Information Protection department (or Personal Information Protection Officer), you can contact them in the following ways:

Phone: 400-800-2138

E-mail: zyl220372@roaman.cn; wxq201076@roaman.cn

Under normal circumstances, we will reply within 15 working days.

Thank you for reading our Privacy Policy!

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