Privacy Policy

Last Updated: January 2026

RMDocto (“we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is collected, used, stored, and shared when you access or use the RMDocto website and mobile application (collectively, the “Platform”).

RMDocto is a brand and product of RMIA HEALTH CARE (OPC) PRIVATE LIMITED.

1. Scope of This Policy

This Privacy Policy applies to:

• The RMDocto website (https://www.rmdocto.in)
  
  

• The RMDocto mobile application (Android)
  
  

• All services offered through the platform, including medicine booking and doctor appointment services
  
  

2. Information We Collect

a) Personal Information

• Full name
  
  

• Email address
  
  

• Mobile number
  
  

• Delivery address
  
  
  

b) Health & Service Information

• Medicine booking and order details
  
  

• Doctor appointment details
  
  

• Prescriptions uploaded by users (if applicable)
  
  

3. How We Use Your Information

We use your information to:

• Process and deliver medicine orders
  
  

• Manage doctor appointments
  
  

• Provide customer support
  
  

• Send order updates, alerts, and service notifications
  
  

• Improve platform performance and user experience
  
  

• Ensure security, prevent fraud, and comply with legal requirements
  
  

We do not sell, rent, or trade your personal data.

4. Sharing of Information

Your information may be shared only with:

• Licensed pharmacies for order fulfillment
  
  

• Healthcare providers for appointment services
  
  

• Payment gateway partners for secure transactions
  
  

• Government or legal authorities when required by law
  
  

All third parties are required to protect your information and use it only for authorized purposes.

5. Data Security

We implement appropriate technical and organizational security measures to safeguard your information. However, no digital platform can guarantee absolute security.

6. Cookies & App Permissions

Website

We may use cookies and similar technologies to improve website functionality, analytics, and user experience.

Mobile Application

The RMDocto app may request permissions such as:

• Internet access
  
  

• Notifications
  
  

• Storage (for prescription uploads, if applicable)
  
  

Permissions are used strictly to provide core services and improve functionality.

7. User Rights

You have the right to:

• Access your personal data
  
  

• Request correction of inaccurate information
  
  

• Request deletion of your account and associated personal data
  
  

Account deletion requests can be made by emailing info@rmdocto.in from your registered email address. Requests will be processed within a reasonable timeframe, subject to applicable legal and regulatory requirements.

8. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
  
  

• Comply with legal and regulatory obligations
  
  

• Resolve disputes and enforce agreements
  
  

9. Third-Party Links & Services

RMDocto may use trusted third-party services such as payment gateways, cloud hosting, and analytics tools to operate and improve the platform. These third parties process data in accordance with their respective privacy policies. RMDocto is not responsible for the privacy practices of external services.

10. Children’s Privacy

RMDocto services are not intended for individuals under the age of 18 without parental or legal guardian consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on the platform with an updated revision date.

12. Contact Information

For any questions or concerns regarding this Privacy Policy, please contact:

RMIA HEALTH CARE (OPC) PRIVATE LIMITED
📧 Email: info@rmdocto.in
🌐 Website: https://www.rmdocto.in