The role of the association is to train its Representatives to listen to the concerns of a member, devise a "best" strategy for ensuring the member's interest, and set about securing it. The truth and/or value of a concern will come out during the grievance process. 

To initiate grievances properly and settle them at the lowest possible level, RCTA Representatives must be the first line of defense for members.

For all inquiries related to potential grievance, please email grievance@myrcta.org