Technical Support Email: contact@riverla.net
Service Hours: Monday to Sunday 9:00 - 21:00 (GMT+8)
In-app Feedback: My → Feedback
Q: What should I do if the AI beauty enhancement effect is not satisfactory?
A: Ensure there is sufficient light and avoid shooting against the light; try adjusting the beauty enhancement intensity slider; change to different beauty filters; keep the lens clean to ensure clear images.
Q: Why is the beauty enhancement processing slow?
A: Check your network connection; close other memory-consuming applications; restart the app and try again; ensure your device has sufficient storage space.
Q: Which image formats are supported?
A: JPEG, PNG, and HEIC formats are supported. For the best results, use high-definition original images.
Q: Why is the AI assistant's response slow or unresponsive?
A: Check your network connection; try asking the question again with a clearer description; exit and re-enter the AI assistant interface; contact technical support.
Q: Why are the suggestions given by the AI assistant inaccurate?
A: Provide a more detailed description of your problem; upload a clear reference image; try asking from a different perspective; we will continuously optimize the AI algorithm.
Q: What types of questions can I ask the AI assistant?
A: Tips for adjusting beauty parameters, composition suggestions for taking photos, filter combination schemes, guidance on light and angles, and makeup style suggestions.
Q: Why does the app crash or freeze?
A: Restart the app; restart your device; ensure the app is up to date; clear device storage space; if the problem persists, contact technical support.
Q: Why can't I log in to my account?
A: Check your network connection; confirm your account and password are correct; try resetting your password; clear the app cache and try again.
Q: Why can't I save pictures?
A: Check your album permission settings; ensure your device has sufficient storage space; re-authorize the app to access the album; try saving to another location.
Q: Will my photos be saved to the server?
A: Photos are only temporarily uploaded during processing and deleted immediately after processing. User photos are not permanently saved, and all data transmission is encrypted for protection.
Q: How can I delete my account data?
A: Go to My → Security Settings → Unregister Account.
iOS: iOS 12.0 or later
Storage Space: At least 200MB of available space
Network Requirements: Supports Wi-Fi and cellular networks
Device Compatibility: iPhone 7 and later models
Current Version: 1.0.0
Update Content: New AI beauty algorithm, AI assistant function launched, user interface experience optimized, known issues fixed, application stability improved
1. Restart the application
2. Check network connection
3. Update to the latest version
4. Restart the device
5. Reinstall the application
6. Contact technical support
Respond to user feedback within 24 hours, resolve technical issues within 48 hours, regularly push functional updates, continuously optimize user experience, and protect user privacy and security.