Welcome to Riva ("we," "our," or "us"), This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our social networking platform, including our mobile applications, websites, services, features, content, and products (collectively, the "Services").
By accessing or using the Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. This Privacy Policy is incorporated by reference into our User Agreement, and any terms not defined herein shall have the meaning ascribed to them in the User Agreement.
1. Information We Collect
We collect various types of information from and about you when you use the Services, including:
1.1 Personal Information
Personal information is information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household. We collect the following categories of personal information:
1.1.1 Information You Provide to Us
Account Registration Information: When you create an account, we collect information such as your name, email address, phone number, date of birth, username, password, and profile picture. If you register using a third-party authentication service , we may collect information from that service, such as your name, email address, and profile picture, in accordance with the terms and conditions of that service.
Profile Information: You may choose to provide additional information for your profile, such as your bio, location, interests, relationship status, education, employment information, and links to other social media profiles.
Content You Post: When you post, transmit, or share content on the Services (including messages, photos, videos, comments, likes, and shares), we collect that content. This may include personal information such as your name, image, and location if included in the content.
Communications with Us: When you contact our customer support team, participate in surveys, or communicate with us in any other way, we collect the information you provide, including your name, contact information, and the content of your communication.
Payment Information: If you purchase any paid features or services on the Services, we collect payment information such as your credit card number, expiration date, and billing address. However, we do not store your full credit card information; instead, it is processed by our third-party payment processors, who are contractually obligated to protect your information.
1.1.2 Information We Collect Automatically
Usage Information: We collect information about how you use the Services, such as the features you access, the content you view, the actions you take (e.g., likes, shares, comments), the time and duration of your sessions, and the frequency of your visits.
Device Information: We collect information about the device you use to access the Services, including your device model, operating system, unique device identifier (e.g., IMEI, UDID), MAC address, IP address, mobile network information, and browser type and version.
Location Information: With your consent, we may collect your precise location information when you use the Services (e.g., when you check in at a location or share your location with others). We may also collect approximate location information from your IP address or other device information.
Cookies and Similar Technologies: We use cookies, web beacons, pixels, and other tracking technologies to collect information about your use of the Services. Cookies are small text files that are stored on your device when you visit a website or use an application. They help us recognize your device, remember your preferences, and improve your experience on the Services. For more information about our use of cookies, please see Section 10 below.
1.2 Non-Personal Information
Non-personal information is information that does not identify you or any other individual. This may include aggregated or de-identified information, such as statistical data about user behavior, demographic information, and usage trends. We may collect non-personal information from your use of the Services and may use it for any purpose, including to improve the Services, develop new features, and conduct research.
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 To Provide and Improve the Services
To operate, maintain, and provide the Services to you, including to create and manage your account, process your transactions, and deliver the features and content you request.
To understand how users interact with the Services, identify areas for improvement, and develop new features and functionality.
To personalize your experience on the Services, such as by showing you content and recommendations that may be of interest to you based on your preferences and usage history.
2.2 To Communicate with You
To send you administrative communications, such as account notifications, password reset instructions, and updates to our terms and policies.
To respond to your inquiries, comments, and requests for support.
With your consent, to send you marketing communications about our products, services, and promotions. You may opt out of receiving marketing communications at any time by following the instructions in the communication or by adjusting your account settings.
2.3 To Protect the Services and Our Users
To detect, prevent, and investigate fraud, security breaches, and other illegal or unauthorized activities.
To enforce our User Agreement and other policies, and to protect the rights, property, and safety of us, our users, and others.
To comply with applicable laws, regulations, and legal processes, such as responding to subpoenas, warrants, or other legal requests.
2.4 For Research and Development
To conduct research and analysis to better understand user behavior, preferences, and needs, and to develop new products, services, and features.
To test and improve the functionality, performance, and security of the Services.
2.5 For Other Purposes
As otherwise described to you at the time of collection.
With your consent.
3. How We Disclose Your Information
We may disclose your information to the following parties for the purposes described in this Privacy Policy:
3.1 Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as hosting the Services, processing payments, sending emails, analyzing data, and providing customer support. These service providers are contractually obligated to use your information only to provide the services we request and to protect your information in accordance with this Privacy Policy.
3.2 Other Users
Public Profile Information: Your public profile information, such as your name, username, profile picture, and bio, is visible to other users of the Services.
User Content: Any content you post, transmit, or share on the Services may be visible to other users, depending on your privacy settings.
Location Information: If you choose to share your location with others, that information may be visible to those users.
3.3 Affiliates
We may share your information with our affiliates (companies related to us through common ownership or control). If we do so, we will require our affiliates to use your information in accordance with this Privacy Policy.
3.4 Business Transfers
In the event of a merger, acquisition, sale of assets, or other business transaction involving us, your information may be transferred to the acquiring or successor entity as part of the transaction. We will notify you via email or a prominent notice on the Services if such a transfer occurs and if the terms of this Privacy Policy will change as a result.
3.5 Legal Requirements
We may disclose your information if we believe it is necessary to comply with applicable laws, regulations, or legal processes, or to protect the rights, property, or safety of us, our users, or others. This may include disclosing information to law enforcement agencies, courts, or other government authorities.
3.6 Consent
We may disclose your information with your consent or at your direction.
4. Your Rights and Choices
You have certain rights and choices regarding your information, including:
4.1 Access and Correction
You may access and update your personal information by logging into your account and editing your profile settings. If you need assistance accessing or correcting your information, please contact us at wangdongxu199308@gmail.com .
4.2 Deletion
You may request the deletion of your personal information by contacting us at wangdongxu199308@gmail.com . We will delete your information, to the extent possible, in accordance with applicable laws and our data retention policies. Please note that some information may be retained for legitimate business purposes, such as to comply with legal obligations, resolve disputes, or enforce our policies.
4.3 Opt-Out of Marketing Communications
You may opt out of receiving marketing communications from us by following the instructions in the communication or by adjusting your account settings. Even if you opt out, we may still send you administrative communications, such as account notifications and updates to our terms and policies.
4.4 Control Over Location Information
You may control whether we collect your precise location information by adjusting the location settings on your device. Please note that disabling location services may limit your ability to use certain features of the Services.
4.5 Cookie Prefers
You may manage your cookie preferences by adjusting your browser or device settings. Please note that disabling cookies may limit your ability to use certain features of the Services. For more information about our use of cookies, please see Section 10 below.
4.6 Data Portability
You may request a copy of your personal information in a structured, machine-readable format by contacting us at wangdongxu199308@gmail.com . We will provide your information to you, to the extent possible, in accordance with applicable laws.
4.7 Withdraw Consent
If you have provided your consent for us to use your information for a particular purpose, you may withdraw that consent at any time by contacting us at wangdongxu199308@gmail.com . Please note that withdrawing your consent may affect your ability to use certain features of the Services.
5. Data Retention
We retain your information for as long as necessary to fulfill the purposes for which it was collected, including to provide the Services, comply with legal obligations, resolve disputes, and enforce our policies. The length of time we retain your information depends on the type of information and the purposes for which it is used. For example:
We retain your account information for as long as your account is active. If you delete your account, we may retain certain information for a reasonable period of time to comply with legal obligations, resolve disputes, or enforce our policies.
We retain User Content for as long as it is posted on the Services, unless you delete it or we remove it in accordance with our policies.
We retain usage information and device information for a reasonable period of time to improve the Services and protect against security threats.
When we no longer need your information, we will delete it or anonymize it in a way that prevents it from being linked to you.
6. Children's Privacy
The Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete that information as soon as possible. If you believe that we may have collected personal information from a child under the age of 13, please contact us at wangdongxu199308@gmail.com
For children between the ages of 13 and 18 (or the age of majority in their jurisdiction), we may collect and use their personal information with the consent of a parent or legal guardian. Parents or legal guardians may review, correct, or delete their child's personal information by contacting us at wangdongxu199308@gmail.com .
7. Security
We take reasonable measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
Implementing technical and organizational security measures, such as encryption, firewalls, and access controls, to protect the confidentiality and integrity of your information.
Regularly testing and updating our security systems to address potential vulnerabilities.
Training our employees on data security best practices and requiring them to maintain the confidentiality of your information.
However, no security measure is completely foolproof, and we cannot guarantee the absolute security of your information. You are responsible for taking steps to protect your information, such as using a strong password and keeping your account credentials confidential.
If we become aware of a security breach that may affect your information, we will notify you and relevant authorities in accordance with applicable laws and regulations.
8. International Data Transfers
By using the Services, you consent to the transfer of your information to countries outside of your country of residence, including the United States, for the purposes described in this Privacy Policy. We take steps to ensure that your information is protected in accordance with this Privacy Policy, regardless of where it is processed, including by entering into data transfer agreements with our service providers that include appropriate safeguards, such as the Standard Contractual Clauses approved by the European Commission.
9. Third-Party Links and Services
The Services may contain links to third-party websites, applications, and services. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access.
10. Cookies and Similar Technologies
We use cookies, web beacons, pixels, and other tracking technologies to collect information about se of the Services. These technologies help usecoize your device and remember your preferences.
Track your usage of the Services to improve your experience.
Deliver personalized content and advertisements.
Analyze trends and measure the effectiveness of our marketing campaigns.
10.1 Types of Cookies We Use
Essential Cookies: These cookies are necessary for the Services to function properly. They enable you to access secure areas of the Services and use basic features.
Performance Cookies: These cookies collect information about how you use the Services, such as which pages you visit and how long you spend on each page. This information helps us improve the performance and usability of the Services.
Functional Cookies: These cookies allow the Services to remember your preferences, such as your language or location, and provide enhanced features.
Advertising Cookies: These cookies are used to deliver personalized advertisements to you based on your interests and browsing history. They may be set by us or by third-party advertising partners.
10.2 Managing Your Cookie Preferences
You can manage your cookie preferences by adjusting your browser or device settings. Most browsers allow you to block or delete cookies, but doing so may limit your ability to use certain features of the Services. For more information about how to manage cookies, please refer to your browser's help documentation.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes to this Privacy Policy, we will notify you by email or by posting a prominent notice on the Services, and we will indicate the effective date of the updated policy. Your continued use of the Services after the effective date of the updated policy constitutes your acceptance of the changes.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
12 Additional Provisions for Residents of Certain Jurisdictions
12.1 European Union and European Economic Area
Right to Access: You have the right to request access to the personal information we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate personal information we hold about you.
Right to Erasure: You have the right to request that we erase your personal information, subject to certain exceptions.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
Right to Data Portability: You have the right to receive your personal information in a structured, machine-readable format and to transmit that information to another controller.
Right to Object: You have the right to object to the processing of your personal information, including for direct marketing purposes.
Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal information violates the GDPR.
To exercise any of these rights, please contact us at wangdongxu199308@gmail.com . We will respond to your request within one month of receipt, and we may extend this period by two months in complex cases, notifying you of the extension within the initial one-month period.