Policies

***Please Read below before booking***

Bookings

*How to book: All clients must book/schedule consultation for the services desired. After consultation, client must submit a deposit to hold the booking/reserve the date.  Please don't be late for the consultation. 

*When to book: All services have a minimum booking time slot. Please visit the Services tab to review the information listed.

*For Picnics, we require a minimum of 7 days’ notice for all bookings between 2-10 guests and 14 days’ notice for 11 or more. Any booking with less than a week’s notice must be paid in full upfront.

*Do not submit form unless serious about our services*

Location Restrictions/ Travel Fee

All event set-up must be within 30 yards of vehicle access. We operate within Miami/Fort Lauderdale region in Florida. Additional travel fee of $30 roundtrip will apply for locations outside the 20-mile radius from area of operation. 

Delivery fee/ Setup fee

Please be advised that we charge a delivery fee.  If we are just dropping off personals then it will be a flat fee.  

If we are completing a set up and coming back to break it down, it will be at the higher end. 

Stolen/Missing Items or goods

All items rented will be counted before the event and after the event. Client will be held responsible in the event that an item is missing or stolen. The price of a stolen/missing item or items will be deducted from the security deposit. If the cost of the item or items are more than the amount of the security deposit, the clients card on file will be charged that the remaining amount.

Damaged items or property

All items rented will be counted before the event and after the event. Client shall be held responsible/accountable in  the event that an item or property is damaged, the price of item or items will be deducted from the deposit. If the cost of the item or items are more than the amount of the security deposit. The clients card on file will be charged that the remaining amount.

Limited Liability:

Ritzy Occasions shall not be held liable for any direct or indirect consequence resulting from any causes of injury or damage which the client may incur that may be contemplated under this agreement.

Cancellation and Rescheduling

It is the client’s responsibility to notify ritzy occasions of any issues 2 days prior to the start of the event. If you need to reschedule, please let us know in advance. Failure to do so will result in cancellation of services and no refund of security deposit.

Outdoor setting (Picnics/Babyshowers/Propsosal/Graduation): 

If the weather forecast shows that there may be inclement weather the day of the planned festivities, client will be notified 1 week before to either reschedule or move the festivities indoors/relocate. 

In the case that there is inclement weather the day of the scheduled event, the festivities will have to be cancelled/rescheduled or moved the festivities indoors/relocate. 

Termination of Agreement/Services

In the event that a client or potential client displays disrespectful or inappropriate behavior, Ritzy Occasions may cancel and/or terminate this agreement and/or services and retain as much as the full deposit amount. We do not tolerate disrespect. Examples of this behavior are swearing and rude comments. In the case of physical assault, legal action will be taken.

Legal action will also be taken, if 

• disgruntled current/former clients spread unfounded, false or misinformed rumors that can damage ritzy occasions and/or owners' reputation.  

• cases or instances of unwelcome gestures that invade privacy or personal property; displays or distributions of printed or electronic material that offend the values of ritzy occasions and/or owners' reputation.  

Tardiness/ Late Arrival (Picnics/Babyshowers/Propsosal/Graduation)

We provide a 15 Minute grace period for tardiness/late arrival. After the 15 Minute grace period the client's consultation/bookings/services will be cancelled. The deposit will be kept and the security deposit will be refunded as well as the remaining payment for intended service or services. Be respectful of our time as we will respect yours.  

Deposit/Security Deposit:

We require a 50% non-refundable deposit to confirm the booking. The deposit must be paid in cash/money order during the consultation. The deposit is required to reserve the date of event. The deposit will be deducted from the cost of services rendered.  

* For Weddings/Babyshowers/Gender Reveals/Parties,  A security deposit of $300 is required to cover issues with theft or damages and overtime worked/charges. In the event of theft or damage, this deposit will be deducted. If the cost of the item or items are more than the amount of the security deposit. The client will be billed a remaining balance. This deposit must be paid in cash/money order during the consultation. 

Payment:

The remaining balance must be sent via Zelle 72 hours/3 days before the time of event. Failure to do so will result in cancellation of ALL services and no refund of deposit.

*For Picnics, any booking with less than a week’s notice must be paid in full upfront.

Payment Methods

Deposits, security deposits and payment of services are to be made in cash/money order.

Additional Rules:

Please be advised that we charge a service fee. We do not provide refunds for any services. Please refrain from guest touching displays or rental setups. Clients are not allowed to keep any part/piece of rental setups. Client may not bring alcoholic beverages/paraphernalia  to picnic setup. Please note that alcoholic beverages and smoking may not be permitted at certain locations. Hence, no photo inspiration allowed. 

*Rates subject to change.*

***All services are nonrefundable***

Thank you in advance for booking with us. We appreciate you for choosing us to help you celebrate life's moments!!!