Hello, I’m Rita Bhattarai, a marketing and business-development professional based in Thimphu, Bhutan.

I hold an MBA in Marketing and a Bachelor’s degree in Computer Applications. My background brings together marketing knowledge, business development, client communication, digital awareness, and an entrepreneurial mindset.

I enjoy understanding people, identifying what a business or customer needs, and communicating ideas in a clear, relatable way. I am especially interested in the connection between strong relationships, meaningful content, and sustainable business growth.

My experience and interests include business development, lead generation, client communication, marketing support, social-media content, brand storytelling, research, and relationship management. I am also building my remote-work portfolio through writing, content projects, and hands-on small-business experience.

Business Development Manager

In my current business-development role, I support growth through client and partner communication, relationship building, follow-up, opportunity identification, coordination, and marketing-related activities.

This role has strengthened my ability to work independently, communicate clearly, maintain professional follow-up, identify potential opportunities, and support an organisation’s growth goals. It has also helped me understand that good business development depends on trust, consistency, and a genuine understanding of what clients need.

Travel Agent / Travel and Tourism Experience

My experience in travel and tourism helped me develop strong customer-service, planning, and coordination skills. I worked with customers who needed clear information, timely responses, practical recommendations, and dependable support.

Through this work, I developed experience in:

• Responding to travel inquiries and customer questions

• Supporting travel planning and itinerary-related coordination

• Communicating clearly about options, schedules, and requirements

• Managing customer expectations and resolving concerns

• Building trust with clients during important travel decisions

• Organising details accurately and following up when needed

• Recommending appropriate services based on customer needs

This experience is especially relevant to remote travel-support, customer-service, virtual-assistance, sales-support, and client-coordination roles.

Hotel and Hospitality Experience

My hotel and hospitality experience taught me the importance of service, professionalism, attention to detail, and guest satisfaction. Hospitality requires patience, quick thinking, and the ability to make people feel welcomed and supported.

Key strengths developed through this experience include:

• Guest communication and front-facing service

• Responding to questions, requests, and concerns professionally

• Coordinating with colleagues and supporting daily operations

• Handling busy periods with calmness and professionalism

• Understanding service quality and customer satisfaction

• Maintaining accuracy, organisation, and attention to detail

• Creating a positive experience for people from different backgrounds

This background supports my suitability for remote customer support, customer-success, operations, community-support, and virtual-assistance roles.

Call Centre / Customer Service Experience

Working in a call-centre environment strengthened my confidence in professional communication, active listening, problem-solving, and handling customer conversations efficiently.

I gained experience in:

• Handling customer calls and inquiries

• Listening carefully to identify the real issue or request

• Explaining information clearly and patiently

• Managing challenging conversations with composure

• Following procedures and keeping communication accurate

• Escalating issues appropriately when necessary

• Recording customer interactions and maintaining follow-up

• Balancing empathy with efficiency and service standards

This experience has prepared me well for remote email support, chat support, customer service, customer-success, appointment-setting, and client-communication roles.

Marketing and Business Development Experience

Across my professional journey, I have been involved in marketing and business-development activities such as communication, lead identification, relationship building, follow-up, promotional support, customer engagement, and opportunity tracking.

My marketing background helps me think about audience needs, customer behaviour, brand communication, and how businesses can present value clearly. My business-development experience helps me turn that understanding into action through prospecting, follow-up, conversations, and relationship management.

Key areas of capability include:

• Customer and market research

• Lead generation and prospect research

• Client communication and relationship management

• Sales support, follow-up, and opportunity tracking

• Marketing coordination and brand communication

• Social-media and digital-content support

• Customer engagement and service-minded communication

• Online research and administrative coordination

• Basic sales qualification and outreach support

Education background 

I hold an MBA in Marketing and a Bachelor’s degree in Computer Applications. My background brings together marketing knowledge, business development, client communication, digital awareness, and an entrepreneurial mindset.

I enjoy understanding people, identifying what a business or customer needs, and communicating ideas in a clear, relatable way. I am especially interested in the connection between strong relationships, meaningful content, and sustainable business growth.

My experience and interests include business development, lead generation, client communication, marketing support, social-media content, brand storytelling, research, and relationship management. I am also building my remote-work portfolio through writing, content projects, and hands-on small-business experience.