Ring is a renowned company that specializes in manufacturing smart home devices, with a strong focus on security gadgets like Doorbells, Indoor and Outdoor Cameras. These security devices offer a multitude of features to help you safeguard your home from intruders, including 1080p HD video, motion alerts, 2-way audio, and compatibility with the Alexa voice assistant. These cameras are an excellent choice for enhancing your home security. However, there may be instances when your Ring security cameras cease recording videos. Various factors could contribute to this issue. Here are some potential reasons to consider:
Insufficient Ring Protect subscription: It’s possible that the basic Ring Protect plan you have does not include video recording. Ensure that you have an active subscription that offers video recording features.
Connectivity issues: Verify if your Ring camera is properly connected to the internet. A weak Wi-Fi signal or intermittent internet connection can impede the uploading of video recordings to the cloud.
Motion detection settings: Double-check that the motion detection settings on your Ring camera are correctly configured. Inadequate sensitivity levels or improperly set motion zones can prevent the camera from triggering video recordings.
Battery-powered camera issues: If you are using a battery-powered Ring camera, make sure the battery is adequately charged. Insufficient battery power can affect the camera’s recording functionality.
Storage capacity: If you have a local storage option, such as a microSD card, ensure it is not full or malfunctioning. Insufficient storage space or a faulty storage medium can prevent video recordings from being saved.
Firmware updates: Ensure that your Ring camera’s firmware is up to date. Outdated firmware can lead to compatibility issues and affect the camera’s recording capabilities.
Device placement and angle: Verify that your Ring camera is positioned correctly and has an unobstructed view of the desired areas. Incorrect placement or obstructions may result in missed recordings.
Account settings: Review your Ring account settings to confirm that video recording is enabled. Ensure that you haven’t accidentally enabled any privacy or recording restrictions.
If you have attempted all the troubleshooting steps and are still encountering issues of Ring camera not recording, we recommend reaching out to our Ring support team for further assistance. Our knowledgeable Ring Camera Experts can be contacted at our toll-free number +1-800-293-1249. They will gladly assist you in resolving any concerns you have regarding your Ring smart devices, such as security cameras, doorbells, base stations, and smart hubs. Feel free to contact us at your convenience using our toll-free number: +1-800-293-1249.