Privacy Policy for Ride Haven
Last Updated: 7 February 2025
Welcome to Ride Haven. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information when you use our app.
1. Information We Collect
We collect the following types of data to provide and improve our services:
1.1 Personal Information
Name, phone number, email address, and profile photo (if provided).
Payment details (processed securely by third-party payment providers).
Driver-specific data, including vehicle details and license information.
1.2 Location Data
Passengers: We collect your location to find nearby drivers and provide accurate ride tracking.
Drivers: We collect your location to connect you with passengers and optimize ride requests.
Location data is collected only when the app is in use and is required for ride-matching.
1.3 Usage Information
Ride history, ratings, and feedback.
App interactions, logs, and crash reports for service improvements.
2. How We Use Your Information
We use your data for the following purposes:
✔ Ride Matching: Connecting passengers with nearby drivers.
✔ Navigation & Tracking: Providing accurate routes and estimated arrival times.
✔ Payments & Transactions: Processing payments securely.
✔ Customer Support: Assisting with inquiries, disputes, and troubleshooting.
✔ Security & Fraud Prevention: Verifying users and detecting fraudulent activity.
✔ App Improvements: Enhancing user experience and service performance.
3. Information Sharing & Disclosure
We do not sell your personal data. However, we may share information in the following cases:
✔ With Drivers & Passengers: To facilitate ride bookings and communication.
✔ With Third-Party Service Providers: For payment processing, analytics, and customer support.
✔ With Law Enforcement: If required by legal obligations or to prevent fraud and security threats.
4. Data Storage & Security
We implement industry-standard security measures to protect your data. However, no system is 100% secure, and we advise users to take necessary precautions when sharing personal information.
5. Your Privacy Rights
Depending on your location, you may have rights to:
Access, update, or delete your data via app settings or by contacting us.
Opt-out of marketing communications at any time.
Withdraw location access (though this may limit app functionality).
6. Third-Party Links & Services
Our app may contain links to third-party services (e.g., payment providers). We are not responsible for their privacy policies and recommend reviewing their terms.
7. Children's Privacy
We do not knowingly collect personal data from minors.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted in the app, and continued use of Ride Haven signifies acceptance of these updates.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
📧 [saintlyjoe@outlook.com]