Last updated: 24 July 2025
Welcome to RideApp Asambe, a product of Soyamba (Pty) Ltd ("we", "us", or "our"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our ride request mobile application ("App") and related services (collectively, the “Services”).
Please read this policy carefully. By using our App, you agree to the practices described in this Privacy Policy.
When you use the App, we may collect the following personal information:
Full name
Email address
Mobile number
Physical address (e.g., pickup or drop-off locations)
Payment details (handled via secure third-party processors)
Driver’s license or identity verification (for drivers)
Profile photo (optional)
We collect and process location data to:
Match riders with nearby drivers
Provide navigation and accurate pickup/drop-off
Improve user experience and safety
You may disable location access in your device settings, but this may limit functionality.
We collect data about how you use the App, including:
Trip history
Ride requests and cancellations
Device type and OS
App version
IP address
Crash reports and diagnostics
We may use cookies, local storage, and third-party analytics (e.g., Google Analytics, Firebase) to understand usage patterns and improve the App.
We use your information to:
Provide and improve our ride request services
Match riders and drivers
Verify user identity
Process payments
Send notifications and service updates
Enhance safety and prevent fraud
Comply with legal obligations
We do not sell your personal data. We may share information with:
Drivers/Riders: To complete rides and facilitate communication
Payment processors: To securely handle transactions
Service providers: For analytics, cloud storage, customer support
Law enforcement: If required by law, or to prevent harm or fraud
Business transfers: In case of a merger, acquisition, or asset sale
All third parties are contractually required to protect your data.
Your information is stored securely using encrypted databases and cloud services. We retain your data:
For as long as your account is active
As needed to fulfill the purposes outlined in this policy
To comply with legal or regulatory requirements
Depending on your jurisdiction, you may have the right to:
Access your personal data
Correct or update inaccurate information
Request deletion of your account or data
Object to or restrict data processing
Withdraw consent at any time
To exercise your rights, contact us at privacy@soyamba.co.za.
We implement appropriate technical and organizational measures to:
Encrypt sensitive data
Limit access to authorized personnel
Detect and respond to threats
Regularly review security practices
Despite our efforts, no method of data transmission is 100% secure. You use the App at your own risk.
RideApp Asambe is not intended for use by children under the age of 16. We do not knowingly collect data from minors. If we learn we have done so unintentionally, we will delete the data promptly.
Our App may contain links to external websites or services not controlled by us. We are not responsible for the privacy practices of third parties. Please review their policies independently.
We may update this Privacy Policy from time to time. You will be notified of any significant changes via in-app alert or email. Continued use of the App constitutes acceptance of the updated policy.
If you have any questions, concerns, or requests about this Privacy Policy, please contact us at:
Soyamba (Pty) Ltd
Email: asamberyde@gmail.com