I developed an HTML-based Paid Time Off (PTO) tracker that allows employees to independently view and monitor their leave balances. Designed for ease of use, the tool promotes transparency and self-accountability across teams.

✅ Result: Boosted employee ownership over their schedules and reduced administrative tasks for Account Managers.

Built a centralized tracking system that provides real-time visibility into operational performance. This tool enables Account Managers and leadership to identify trends, track KPIs, and support strategic decision-making.

✅ Result: Improved performance monitoring and enabled quicker, data-informed actions across teams.

Created a system to manage and monitor performance reviews across teams. The tool ensures timely completion, consistent feedback, and complete documentation—providing Account Managers with a clear view of team performance.

✅ Result: Streamlined the review process and supported continuous employee development.

Built a custom internal emailer using Google Apps Script to automate and personalize company-wide announcements. The system pulls data dynamically to ensure consistent and timely communication across the organization.

✅ Result: Saved time for Account Managers and improved communication flow with the entire organization.

Led a data-driven evaluation of healthcare providers, comparing features, pricing, and employee preferences through a scoring matrix. This allowed leadership to make a well-informed decision that supports retention and recruitment.

✅ Result: Strengthened benefits offerings, increased team satisfaction, and improved our hiring appeal.

Analyzed employee directory and billing data to identify inactive and former clients. Collaborated with leadership on a re-engagement campaign to renew interest and rebuild valuable relationships.

✅ Result: Successfully reconnected with former clients, contributing to increased business and long-term partnerships.

Converted internal Standard Operating Procedures (SOPs) into a structured, web-based knowledge hub. Applied taxonomy and categorization to ensure content was searchable and easy to update.

✅ Result: Improved onboarding, enhanced operational consistency, and centralized access to critical information.