With over 7 years of hands-on experience in Account Management, Virtual Assistance, Data & Reporting Analysis, and Customer Service, I bring a dynamic blend of strategy, heart, and hustle to every role I take on. I thrive in fast-paced, results-driven environments - adapting quickly, staying calm under pressure, and consistently delivering above expectations. Whether it’s supporting teams, analyzing data, or building lasting client relationships, I’m all about creating meaningful impact with a personal touch.

WORK EXPERIENCES

Delivery Manager

Ensured timely completion of tasks and deliverables by proactively identifying and resolving potential issues. Collaborated with team members to optimize schedules and workflows. Maintained clear and responsive communication across departments, and effectively represented the team in meetings and discussions.

Workforce (OMD) Analyst

Created and maintained performance reports to track key metrics and support informed decision-making. Designed advanced analyses and reporting tools to align with strategic goals. Translated complex data into actionable insights, ensuring accuracy and compliance with standards. Maintained efficient communication by providing timely data updates and support across teams.

Freelance Data Analyst

Developed and maintained a variety of operational and performance reports to support daily business functions and strategic planning. Tracked service metrics, lead generation, and call center activity to provide real-time insights. Created custom reports, including weather forecasts and quality scores, to support cross-functional teams. Ensured data accuracy and consistency across all reporting tools for reliable decision-making.

Account Manager & Data Manager

Managed a team of Virtual Assistants while supporting the strategic goals of multiple clients. Delivered high-quality service, built strong client relationships, and contributed to business growth and retention.

As a Data Manager, developed trackers, dashboards, and automation tools to streamline workflows and ensure data accuracy. Maintained organized, reliable data systems to support reporting, decision-making, and client success.

WORK EXPERIENCES

TOOLS & TECHNOLOGIES

SPEED TEST & EQUIPMENT

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GET IN TOUCH AND REACH OUT: rickbenjamincruz@gmail.com