Dr. Ricardo Santa is a full-time professor of Operations Management at CESA (Colegio de Estudios Superiores de Administración) in Colombia. He holds a Doctor of Business Research from CQ University, Australia, and a postdoctoral study in "Engenharia de Produção da Universidade Federal Fluminense, Brazil." He worked in strategy management at Universidad Icesi in Colombia, quality and innovation management at Alfaisal University in Saudi Arabia, and business and innovation at Charles Darwin University, Australia. 

He has extensive experience as a software engineer and implementing enterprise information systems. He is actively interested in strategy, operations management in the manufacturing and service sectors, continuous innovation, quality management, and management information systems. He is a member of the European Operations Management Association (EUROMA) and ANZAM, Australian and New Zealand Academy of Management.

Dr. Santa's contributions to the field have been significant, focusing on enhancing operational effectiveness and promoting continuous innovation in various organizational contexts.