Customer Service Skills
Customer support
Complaint handling
Active listening
Problem-solving
De-escalation
Email communication
Phone support
Follow-up and escalation
Service recovery
Customer education
Professional communication
Patience and empathy
Handling difficult customers
Administrative Skills
Data entry
Records management
Document preparation
Scheduling support
Email handling
File organization
Internal coordination
Report preparation
Confidentiality
Time management
Calendar support
Meeting support
Customer follow-up tracking
Basic office operations
HR/Admin Support Skills
Leave record support
Document checking
Confidential record handling
Employee information tracking
HR correspondence support
Administrative coordination
Policy awareness
Attention to detail
Tools
Microsoft Word
Microsoft Excel
Microsoft Outlook
Google Workspace
Gmail
Google Drive
Slack
Zendesk
HubSpot
SharePoint
Adobe Acrobat
Basic CRM systems
Strengths
Clear communication
Reliable follow-up
Strong customer care background
Professional writing
Organized work style
Calm under pressure
Confidentiality
Long-term customer service experience
Fast learner
Team support