FAQ

1. How do I set up On-Demand?

Once you have logged in with your user name and password, click on My Account and on My Settings.

2. How do I set up On-Demand if Genie is connected to TV?

The first step is to connect the Genie equipment to the Internet (Wifi/Ethernet Cable).

• Press the Menu Button on the Remote control and select “Connect Now”.nIf the connection is with Wifi then is necessary to choose the correct network name and password. The second option and suggested is a wired connection.

3. How do I set up On-Demand if Genie is NOT connected to TV?

When the Genie equipment is NOT connected to the TV then in the DIRECTV website is possible to activate it.

Have more questions, need support?

Please call us, we are happy to assist you.

PH: 866-581-4527, Mon-Fri: 8:00AM to 8:00PM EST

Saturdays: 9:00AM to 5:00PM EST,

Sundays: Only voice mail or e-mail: reunion@adcommtv.com

After Operation Hours Contact:

DIRECTV Customer Care: 1 (800) 531-5000