Policies

Intalva Labs – Summary of Terms of Service

1. Parties & Agreement

This agreement is between Intalva Labs, Inc. (a California-based AI company) and the Customer, as specified in an associated Order Form. The agreement governs the use of Intalva Labs' services and technologies.

2. Services Provided

Intalva Labs offers:

• A browser-based platform (“Portal”)
  
  

• AI-powered voice, text, and email services
  
  

• Automation tools for business workflows
  
  

• APIs and integrations with third-party platforms
  
  

These tools help businesses automate interactions, document processing, and communication using conversational AI.

3. Access & Use

• Customers receive a limited, non-transferable license to use the services.
  
  

• Services are only to be used by the Customer and authorized users (e.g. staff, agents).
  
  

• Customers are responsible for safeguarding login credentials.
  
  

4. Data & Privacy

• Customers maintain ownership of their data.
  
  

• Intalva Labs protects data using industry-standard security measures (e.g. encryption, firewalls).
  
  

• Use of AI features may involve sharing data with third-party AI providers (e.g. OpenAI).
  
  

• Intalva complies with U.S. data privacy regulations. Full privacy details are in the Privacy Policy.
  
  

5. Billing & Payment

• Fees are defined in the Order Form.
  
  

• Taxes and regulatory charges are additional unless exempted.
  
  

• Billing issues must be reported within 30 days.
  
  

• Services may be suspended for non-payment.
  
  

6. Support

• Standard support is provided via email: info@intalvalabs.com.
  
  

• Escalations occur if technical issues cannot be resolved by the Customer.
  
  

7. Third-Party Services

• Customers may connect to third-party tools (e.g. CRMs, WhatsApp, Stripe).
  
  

• Intalva Labs is not responsible for the performance, security, or privacy of third-party services.
  
  

8. AI Services

• AI-generated outputs are not guaranteed to be legally or factually accurate.
  
  

• Customer is responsible for human oversight and compliance.
  
  

• AI services may change over time due to tech or legal developments.
  
  

9. Termination

• Either party may terminate for breach (with notice).
  
  

• Refunds apply if termination is due to fault of Intalva Labs.
  
  

• Some sections survive termination (e.g. confidentiality, liability, IP).
  
  

10. Liability & Indemnity

• Intalva Labs limits liability to the amount paid in the last 12 months.
  
  

• No liability is accepted for indirect or consequential damages (e.g. data loss, business disruption).
  
  

• Each party agrees to defend the other in case of IP claims or data misuse—if caused by the other party.
  
  

11. Arbitration & Governing Law

• Disputes will be resolved through binding arbitration in San Diego, California via AAA (American Arbitration Association).
  
  

• Class actions are waived.
  
  

• Legal claims must be brought within 1 year of incident.
  
  

12. Confidentiality

• Both parties agree to protect confidential information using reasonable care.
  
  

• Data may be disclosed only if legally compelled or for compliance.
  
  

13. IP Ownership

• All platform content and technology are owned by Intalva Labs.
  
  

• Customers cannot copy, resell, reverse-engineer or extract proprietary technology or data.
  
  

14. General Terms

• Force majeure applies (e.g. war, pandemics, blackouts).
  
  

• No partnership or joint venture is created.
  
  

• Customers may not assign the agreement without Intalva's consent.
  
  

• Public references (e.g. press releases) require mutual approval.
  
  

Contact for Legal Questions:
info@intalvalabs.com
www.intalvalabs.com