report a problem on Trust Wallet [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 it is important to understand first that Trust Wallet is a decentralized self-custody cryptocurrency wallet [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 which means it does not hold or manage your funds on a central server [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 it does not function like a bank or a traditional payments app that can simply cancel or reverse transactions [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 when you report a problem the type of issue you are facing will determine where and how you should report it [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 before submitting any report it is helpful to identify whether the issue is blockchain related [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 exchange related [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 or app related [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013

When you use Trust Wallet the wallet itself simply signs a transaction with your private key [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 and broadcasts it to the blockchain [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 once it is confirmed by network validators or miners [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 it becomes permanent and cannot be reversed [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 so many problems users think need “reporting” are actually the result of how blockchains work [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 for example failed or pending transactions [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 delayed confirmations [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 or network fee issues are all network level behaviors [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 not wallet malfunctions [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 and reporting to Trust Wallet may not change the outcome [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013

If you experience a transaction that appears stuck [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 the first step is to locate the transaction hash also known as the TXID inside the wallet [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 open Trust Wallet [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 tap the specific transaction in your activity log [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 and copy the transaction hash [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 then paste that hash into a blockchain explorer such as Etherscan for Ethereum [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 BscScan for BNB Smart Chain [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 or other explorers that match your network [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 the explorer will show whether the transaction is pending [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 failed [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 or confirmed [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 this helps you determine if the problem is actually on the blockchain rather than with the wallet interface [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013

If the transaction is confirmed but the receiving platform such as a centralized exchange has not credited your funds [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 the issue is normally with the exchange [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 in that case you should contact the exchange’s support team directly [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 provide the transaction hash [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 sending address [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 receiving address [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 amount [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 and network used [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 because Trust Wallet cannot control how another platform credits deposits [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 exchange support teams can often trace and rectify such deposits when the blockchain shows a successful confirmation [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013

If your problem is clearly related to the Trust Wallet application itself such as incorrect balance display [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 app crashing [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 user interface errors [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 inability to add or view tokens [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 or bugs that appear to occur every time you try certain functions [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 you can report these issues through the official Trust Wallet Help Center [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 inside the app tap settings [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 select support or help [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 and you will be redirected to the official support portal [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 there you can submit a ticket describing the issue in detail [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 include screenshots [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 your wallet address [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 transaction hashes if relevant [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 the blockchain network [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 device type [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 operating system [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 and the app version you are using [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 detailed information helps Trust Wallet support understand whether the issue is a bug or a configuration problem that you can fix manually [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013

If your issue involves card purchases inside the Trust Wallet app [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 remember that those transactions are handled by third party providers such as MoonPay [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 Simplex [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 Transak [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 or similar services [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 Trust Wallet does not process fiat payments directly [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 so any payment related problems such as a failed purchase [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 incorrect charge [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 or chargeback request must be directed to the payment provider’s support [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 they will have their own refund and dispute procedures [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 and you will likely need to provide your payment reference [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 card details [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 and transaction timestamps [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013

If you believe your wallet has been compromised [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 or you are the victim of a scam [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 you should immediately secure your remaining crypto and revoke smart contract approvals [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 create a new wallet with a fresh recovery phrase [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 transfer your assets to that new secure address [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 and report the fraudulent wallet address to blockchain monitoring services [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 you may also file a report with your local cybercrime authority [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 while Trust Wallet cannot refund stolen assets [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 reporting helps document the fraud and may assist in broader investigations [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013

It is also important to avoid fake customer support contacts [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 Trust Wallet does not offer phone based support [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 and legitimate representatives will never ask for your recovery phrase [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 private key [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 or password [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 if anyone requests this information while claiming to help with a problem [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 it is a scam attempt [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 your recovery phrase gives full access to your funds [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 and sharing it can result in complete loss [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013

When reporting a problem through the official support portal always be clear and factual [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 describe exactly what happened [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 when it happened [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 what you expected to occur [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 and what actually occurred [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 include relevant timestamps [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 transaction hashes [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 and screenshots [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 avoid sharing overly sensitive information [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 and always use the official app or trusted website links to submit support requests [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 this helps ensure your data remains secure and that you are communicating directly with the legit support team [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013

In summary [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 reporting a problem with Trust Wallet depends on the nature of the issue [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 transaction related problems often need to be verified on a blockchain explorer [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 deposit related issues should be reported to the receiving platform’s support [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 app related bugs should be reported through the official Trust Wallet Help Center [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 and payment related problems must be handled with third party payment providers [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 Trust Wallet cannot reverse or refund confirmed transactions [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 and it does not control bank withdrawals or exchange deposits [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 always protect your recovery phrase [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 double check addresses and network compatibility before sending crypto [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 and use official support channels to report legitimate app issues without exposing your security credentials [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 decentralized wallets give users full control [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 but also full responsibility [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013 and understanding how to properly report problems ensures you get accurate help while keeping your funds safe [ US ]+1  808  857  0013 or [ UK ]+1  808  857  0013