This article describes the Microsoft support policy for customers who use registry cleaning utilities that rely on unsupported methods to extract or modify the contents of a Windows Registry.


The Windows registry is a database of settings for all hardware, software, and user preferences on your computer that controls how Windows interacts with your hardware and applications. Windows continually references the registry in the background and it is not designed to be accessed or edited. 


Some products such as registry cleaning utilities suggest that the registry needs regular maintenance or cleaning. However, serious issues can occur when you modify the registry incorrectly using these types of utilities. These issues might require users to reinstall the operating system due to instability. Microsoft cannot guarantee that these problems can be solved without a reinstallation of the Operating System as the extent of the changes made by registry cleaning utilities varies from application to application. 


A damaged Windows registry can exhibit a range of symptoms including excessive CPU utilization, longer startup and shutdown times, poor application functionality or random crashes or hangs. These random crashes and hangs can ultimately lead to data loss due to the systems inability to save data back to the storage location during the occurrence.



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Microsoft does not support the use of registry cleaners. Some programs available for free on the internet might contain spyware, adware, or viruses. If you decide to install a registry cleaning utility, be sure to research the product and only download and install programs from publishers that you trust. For more information, see when to trust a software publisher.

Microsoft is not responsible for issues caused by using a registry cleaning utility. We strongly recommend that you only change values in the registry that you understand or have been instructed to change by a source you trust, and that you back up the registry before making any changes.

Microsoft cannot guarantee that problems resulting from the use of a registry cleaning utility can be solved. Issues caused by these utilities may not be repairable and lost data may not be recoverable.

Before you modify the registry, make sure you back it up, create a restore point, and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up the Windows registry, see the following article for your version of Windows:


For Windows 10:

For additional information on the Windows registry, see Windows registry information for advanced users.


Microsoft makes no warranty, implied or otherwise, about the performance or reliability of third-party registry cleaning utilities.

PS. I just use CCleaner registry cleaner at least twice for an instance where I cannot navigate the startup items on the registry to fully remove them on the startup items from the task manager. I know that the cleaning registry does not have the capability to improve system performance.

Remember, a registry cleaner program is not a regular PC maintenance tool. Registry cleaners don't typically speed up your computer or provide any other day-to-day improvements to your PC. Registry cleaners should only be used to help solve specific kinds of problems.

Practically everything you do in Windows is recorded in the registry. For instance, the URL for this article probably has an entry now, somewhere. The paths to the last dozen or so images or documents you opened are there, too, as are the details of the programs you have installed or uninstalled.

Compounding this problem is the fact that applications are usually too inept to uninstall all of the registry entries they create. Far too often, program updates and installers leave unneeded pointers in the registry, so the registry becomes bloated with unnecessary entries, slowing down your system.

To find out which registry cleaner catches the most errors, is the safest and easiest to use, and (just as important) creates the fewest hassles, we tested five popular registry cleaners, many of which came recommended by PCWorld readers. We examined two free products (Advanced Windows Care and RegSeeker) and three commercial ones (jv16 PowerTools, Registry First Aid, and RegSupreme Pro).

RegSupreme Pro, which costs only $20, is a basic, no-frills tool. It includes a registry cleaner as well as a registry compactor along with a few other administrative tools, and is essentially a scaled-down version of its bigger sibling, jv16 PowerTools (see below).

RegSeeker is free for personal use and has a handful of other registry-focused utilities. The tools include a keyword finder; a utility to examine installed application registry entries, assorted histories (for instance, browser and Start-menu items), and Startup entries; and a tool to tweak more settings.

Malwarebytes keep finding that my Wise Registry Cleaner program is a non-malware threat. It finds alot of reg entries and foldes and files. I use Wise Registry Cleaner for a number of tasks (registry cleaning is far from the only thing the program does). Anyway, I couldnt figure out how to allow everything Wise Registry Cleaner related, only folders and files, but that wont prevent Malwarebytes finding reg entries a threat. Its just annoying to see Malwarebytes mentioning every single day that it has found threaths. It has reached a point that I dont even check what has been found because I just assume it is still just Wise Registry Cleaner (as it have been the previous 50 days or how long it has been since it began finding it). So when an actual threat does come one day I most likely wont notice.... So how can I completely allow Wise Registry Cleaner?

I recently downloaded and reinstalled Wise Disk Cleaner and Wise registry Cleaner. I have used these programs for a long time with no problems. MWB started flagging this program some time ago and, like many, I told MWB to ignore it. But with this recent reinstall of the programs I began to see some problems and things I do not like.

Second, Wise registry cleaner gets more suspicious with all the pups and weird entries in my registry. When I reinstalled it I told MWB to ignore it this time also. But unlike in the past - it creates more and more crap for no apparent reason in my registry. It worked fine for 2 days and then - wham - MWB finds 89 entries from Wise Registry Cleaner - complete with PUPS and all kinds of other things. To me - this is a flag something is going on with this program that is not on the up and up.

When deciding which registry cleaner to download and use, first consider what your actual needs are, as sometimes free platforms may only provide basic options, so if you need to use advanced tools you may find a paid platform is much more worthwhile. Additionally, free and budget software options can sometimes prove limited when it comes to the variety of tools available, while higher-end software can really cater for every need, so do ensure you have a good idea of which features you think you may require.

To test for the best registry cleaners we first set up an account with the relevant software platform, whether as a download or as an online service. We then tested the service to see how the software could be used for different purposes and in different situations. The aim was to push each software platform to see how useful its basic tools were and also how easy it was to get to grips with any more advanced tools.

Whether you're using a desktop or laptop, we take a close look at some of the best registry cleaners available for Windows. These programs are all designed to scan your computer, identify useless files, and help you remove them. This, in turn, will help improve long-term speed and performance.

CCleaner is an excellent option for those looking for a basic free registry cleaner. According to the company website, the program has been downloaded more than 2.5 billion times, which clearly shows how popular it is.

One of the main reasons for this popularity is the broad selection of tools that comes with the free version. These include full registry scanning and optimization features, and the beginner-friendly Easy Clean mode is excellent for those with little tech experience.

Although most registry cleaners tend to be quite beginner-friendly and easy to use, AVG TuneUp stands out as being specifically targeted at tech newbies. It offers a suite of performance optimization tools, with noteworthy features including an automatic maintenance optimizer, recommendations for actions that you should be taking, and a secure file shredder.

Recently I ran the registry cleaner and everything was fine until I restarted my computer. The start up was extremely slow and when it finally opened the desktop all hell broke loose. It took about 10 whole minutes for all the icons on my computer to load. When I tried to click on anything like a folder or browser, it wouldn't open. The start menu also didn't open, nor the search bar or settings. After a couple of minutes a window pops up saying "Microsoft windows is not responding" and asks me to either end it or cancel. Whichever I click never made any difference because it still wouldn't respond. I tried restarting the computer a couple of times but every I time I did the same would happen. I tried looking up my problem online but I couldn't find anything similar. All the solutions always say to do something in the command prompt or the settings but I can't access neither. The only thing I can access is the advanced start up repair after turning my computer on and off three times. I did the start up repair and waited 19 hours for it finish. The repair didn't do anything, everything was still the same. I also came across a solution with completely reinstalling windows with it's usb but I don't have it. ff782bc1db

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