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Last updated: 10 August 2026

At Reggie's Dog Grooming, we respect your privacy and are committed to keeping your personal information safe. This Privacy Notice explains what information we collect, why we collect it, how we use it and your rights in relation to your information.

1. Who we are

Reggie's Dog Grooming is responsible for the personal information we collect and use in connection with our dog grooming services.

If you have any questions about how we use your information, please contact us using the contact details provided on our website.

2. What information we collect

Depending on the services you use, we may collect and keep information such as:

• Your name

• Telephone number

• Email address

• Information about your dog, including their name, age and relevant care requirements

• Your dog's veterinary practice or vet clinic details

• Information about your dog's previous grooming history

• Information about your dog's behaviour, temperament and any relevant handling requirements

• Appointment and booking information

• Other information you choose to provide to us that is relevant to caring for and grooming your dog

We only aim to collect information that is relevant and necessary for providing our services and communicating with you.

3. How we use your information

We may use your information to:

• Arrange and manage grooming appointments

• Contact you about your appointment or your dog's grooming

• Understand your dog's individual grooming, handling and care requirements

• Keep appropriate records of previous grooming and relevant information about your dog

• Provide and improve our services

• Respond to questions, enquiries or requests

• Keep appropriate business and financial records

• Send you marketing communications where you have given us permission to do so

4. Marketing

If you choose to receive marketing from Reggie's Dog Grooming, we may use your email address and/or telephone number to send you information about our services, offers, promotions, availability and other updates that may be relevant to you.

Marketing will only be sent where we have an appropriate lawful basis to do so.

Where we rely on your consent for marketing, you can withdraw your consent at any time. You can do this by contacting us or by using the unsubscribe option provided in our marketing communications.

We will not sell your personal information to other businesses for their own marketing purposes.

5. Our lawful basis for using your information

Depending on how we use your information, we may rely on different lawful bases under UK data protection law.

For example:

• Contract: where we need your information to arrange or provide our grooming services.

• Legitimate interests: where it is necessary for us to operate and manage our business, provided this does not override your rights and interests.

• Consent: where we ask you to give specific permission, such as for certain marketing communications.

Where we rely on consent, you have the right to withdraw that consent at any time.

6. Who we share your information with

We do not sell your personal information.

We may share information with third-party service providers where this is necessary to operate our business or provide our services. Where we use such providers, we take reasonable steps to ensure that your information is handled securely and appropriately.

We may also disclose information where we are legally required to do so.

If we use any additional organisations or services to store, manage or send customer information, we will ensure that our use of those services is consistent with our data protection obligations.

7. How long we keep your information

We keep personal information only for as long as we reasonably need it for the purposes for which it was collected, including providing our services, maintaining appropriate business records and dealing with any legal or accounting requirements.

Where information is no longer required, we will take reasonable steps to securely delete or dispose of it.

8. Keeping your information secure

We take reasonable and appropriate steps to protect your personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no method of storing or transmitting information can be guaranteed to be completely secure.

9. Your rights

Depending on the circumstances, you have rights under UK data protection law, including the right to:

• Ask for a copy of the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your information where there is no good reason for us to continue holding it

• Ask us to restrict how we use your information in certain circumstances

• Object to certain uses of your information

• Withdraw consent where we are relying on consent to process your information

• Complain to the Information Commissioner's Office (ICO)

You can find information about your data protection rights on the ICO website.

10. Changes to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes to our business, the information we collect or the way we use it.

The latest version will be made available on our website.

11. Contact us

If you have any questions about this Privacy Notice or how we use your personal information, please contact Reggie's Dog Grooming using the contact details provided on our website.

You also have the right to complain to the Information Commissioner's Office if you believe your personal information has not been handled correctly.

Information about the ICO and how to make a complaint is available at ico.org.uk.