Privacy Policy

Last updated: 8 June 2026

Regal Cleaning Brisbane respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, submit an enquiry, request a quote, book a cleaning service, or communicate with us.

1. Who we are

Regal Cleaning Brisbane provides residential and commercial cleaning services in Brisbane, Queensland.

Business name: Regal Cleaning Brisbane
Website: www.regalcleaningbrisbane.com.au
Contact: vinceking.cleaning@gmail.com
Phone: 0416067485

2. What personal information we collect

We may collect personal information from you when you contact us, submit a quote form, make a booking, or communicate with us by phone, SMS, email, social media or our website.

This may include:

• Your name

• Phone number

• Email address

• Home, office or property address

• Suburb or service location

• Details about the cleaning service you need

• Preferred booking dates and times

• Property access instructions

• Photos or information you choose to send us about the property

• Payment or invoice details

• Messages, enquiries or feedback you send to us

We only collect information that is reasonably necessary to provide our cleaning services, respond to enquiries, prepare quotes, manage bookings and operate our business.

3. How we collect personal information

We may collect personal information through:

• Our website forms

• Google Forms or other online enquiry forms

• Phone calls

• SMS

• Email

• Social media messages

• Booking requests

• In-person communication

• Payment or invoice systems

We may also collect basic website information such as browser type, pages visited, device information and general usage data if analytics or advertising tools are used on our website.

4. Why we collect and use your information

We may use your personal information to:

• Respond to your enquiry

• Provide a quote

• Book and manage cleaning services

• Contact you about your booking

• Send invoices, receipts or payment information

• Confirm property access details

• Provide customer support

• Follow up after a service

• Improve our website and services

• Manage advertising, marketing and business records

• Comply with legal, tax, insurance or business obligations

We do not sell your personal information.

5. Marketing and advertising

We may use your contact details to send service updates, offers or follow-up messages where permitted by law.

You can opt out of marketing messages at any time by contacting us or replying “STOP” where SMS marketing is used.

We may also use advertising tools such as Meta/Facebook Ads, Google Ads, website analytics or similar services to help us understand website activity and show relevant advertising. These tools may use cookies, pixels or similar technologies.

You can manage cookies and advertising preferences through your browser settings, device settings, Google settings or Meta/Facebook ad settings.

6. Sharing your personal information

We may share your personal information only where reasonably necessary, including with:

• Staff, contractors or cleaners who help provide the service

• Website, form, email or booking system providers

• Payment, accounting or invoicing providers

• Insurance, legal or professional advisers

• Government, regulatory or law enforcement bodies if required by law

We only share the information needed for the relevant purpose.

7. Google Forms and third-party services

Our website may use third-party services such as Google Forms, website hosting, analytics, email, payment, booking or advertising platforms.

When you submit information through these services, your information may also be handled according to the privacy policies of those third-party providers.

8. How we protect your information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

This may include using password-protected accounts, secure systems, limited access to customer information, and safe record-keeping practices.

However, no online system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.

9. How long we keep your information

We keep personal information only for as long as needed for the purpose it was collected, including for bookings, customer service, accounting, tax, insurance, legal or business record requirements.

When information is no longer needed, we will take reasonable steps to delete, destroy or de-identify it.

10. Accessing or correcting your information

You may contact us to request access to the personal information we hold about you, or to ask us to correct information that is inaccurate, outdated or incomplete.

To request access or correction, contact us at:

vinceking.cleaning@gmail.com 

We may need to verify your identity before providing access or making changes.

11. Complaints

If you have a privacy concern or complaint, please contact us first so we can try to resolve it.

Contact:

vinceking.cleaning@gmail.com 

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner for further information about privacy rights.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website with the updated date shown at the top.

Launch special terms: 20% off applies to first-time customers only. Applies to labour only. Minimum 2-hour booking. Subject to availability. Not valid with other offers. 

If something from the agreed checklist is missed, contact us within 24 hours and we’ll arrange a reasonable touch-up for the missed area.