The Viewer is a "command center" utilized by support technicians and administrators. It serves as a central hub for various tasks, including managing the address book, initiating remote sessions, and overseeing license management.
An Agent is a remote module specifically designed for spontaneous support sessions. It features a unique window that can be personalized with your own logo and text. Notably, the Agent does not require installation or administrative privileges to operate.
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Connect to a remote desktop from anywhere over a secure connection using the Full Control and View mode. View the remote screen, move the remote mouse pointer and send keystrokes. Use the toolbar at the top of the remote control window to run other tasks.
Send and receive files to/from a remote desktop using the File Transfer mode with a classic two-pane file manager interface. You can open multiple remote computers in tabs. Drag and drop is also supported.
Enable two-step verification for ultimate protection. You can generate a time-based token and add it to Google Authenticator or a similar app. When you start a remote session Remote Utilities will ask you for a one-time password (OTP).
Pros: Remote Utilities does it all! With playing around with many remote access maintenance apps for years I finally found the perfect solution to my support needs. My last solution was VNC but looking at the logs I realized that VNC was under constant hacking attempts. Remote Utilities is very secure and full-featured and flawless in its operation...
Overall: Being able to offer my customers a remote support solution for minimal to no cost as a startup business, until I can afford a more expensive solution with better feature sets. I can still offer the features of the big guys for little to no additional cost to my business.
Pros: Free option for startups for supporting up to 5 computers that are stored in the remote client. This is a great product for startup computer repair companies or used on a small business network. Has a great feature set, and love being able to package up the remote endpoint with my own white labelling.
Pros: This small apps is easy to install and use. Very suitable for various networking type such as home, small office and enterprises. It has almost complete feature that you need such as remote desktop, file transfer, keyboard/mouse lock and even shutdown/restart the remote PC.
Pros: We know what we are looking for in remote support software but "Remote Utilities" offers a wide range of options that highlight it over others, such as: + possibility to record in video the entire remote session + possibility to manage which type of session to use according to the quality or speed of the internet connection (even lower the video quality to 2bits or in black and white) + different modes of connection, from total control, only see, control of the windows registry, tasks and services, inventory manager (see features of the pc only, that is, the session will only bring this information and nothing else) + the so required drag and drop function to access the clipboard in a simple and easy way
Pros: This was extremely easy to set up. It is the perfect remote in solution for small businesses, because it is free for the first 10 endpoints. We didn't have any hiccups getting this installed and running. It worked exacly as you would expect.
Cons: It feels a bit old thoughout the UI, but don't think for a second that it's outdated. This thing is packed with the features you would need to access other computers, servers remotely.
Pros: Remote Utilities is now, from my research, the only remote app that accomodates users of older operating systems. I downloaded all of them, and they all warned, that their program does not support the OS I am still using. I desktops with Windows 11, but need to maintain files and programs using the Microsoft Vista OS. ONLY Remote Utilities has supported users like me.
A Direct Connection is established when the Host is directly visible to the Viewer, meaning the Host can be identified by its IP address or hostname (DNS name). This type of connection does not necessitate any intermediary (relay) servers between the Viewer and Host, providing the fastest method to access a remote Host by definition.
Host is a persistent module that you can install on a remote computer for 24/7 access including unattended access. You must have administrative privileges on the computer in order to install Host.
Thomas Inman wrote:
Same behavior as previous posters have noted. I am using the trial version to connect to other machines on my LAN, as well as machines on a separate remote LAN (no VPN). Using the latest version on all machines.
I can RDP into other machines on my LAN without using Remote Utilities, including one that is shown as 'offline' or 'logged on'. To clarify, I am most interested in connecting to other machines via RDP using Remote Utilities, not the Full Control Option which is too laggy and has the same behavior of "connection lost". I have tried using Direct Connect as well as Internet-ID Connection. The results appear to be the same - cannot access remote machine. From the Viewer, I am able to access 'Remote Settings', but still no remote access via Full Control or RDP, yet, I can access the machine in question using RDP without using Remote Utilities.
So, I'm at a loss to figure out what in the heck is going on. Each day I open Remote Utilities and never know whether it is going to work or fail as it is now. If this issue has a known solution, please post it somewhere. I've searched the entire site and documentation and only found this one thread. I hate to call Remote Utilities 'unreliable', but I can't think of any other way to describe it at this point during the trial period.
I've read previous posts recommending users submit their log. Is that what you need to figure out why this isn't working?
Thanks
PS. I should add that over the last few years, I have used [censored] , Splashtop, Zoho Assist, and rarely if ever had any such problems connecting, which makes this issue with Remote Utilities that much more puzzling.
I have tried using Direct Connect as well as Internet-ID Connection. The results appear to be the same - cannot access remote machine. From the Viewer, I am able to access 'Remote Settings', but still no remote access via Full Control or RDP, yet, I can access the machine in question using RDP without using Remote Utilities.
Once I reconnect to remote system, I can confirm the actions taken *after* RU reported the connection had dropped were indeed performed on the remote system.
To me this suggests it's not so much a case of the remote system has disconnected, but that something (other than the host or the viewer) has *decided* the remote system has disconnected.
Started having same issue. Saw that in the past BitDefender and Remote Host did not get a long. I have not had any problems until a couple of days ago and now it is blocked. Tried to update to new remote utilities and bit defender is block it. Need the remote so going to uninstall bit defender and see how that does.
Thank you for your support. Frankly speaking, we have no idea why BitDefender is so extremely hostile towards our software despite the fact that it's no more dangerous than any other similar software.
Instead of just whitelisting our official builds - clean and digitally signed - they keep giving advice on how to add them to exceptions. But that doesn't work for remote access software due to its nature. Unattended remote machines may only be accessible remotely. If antivirus software, such as BitDefender - blocks or removes the remote component from the machine - the machine is no longer accessible. How can the user add the software to exceptions then if it's gone and there's no access to the machine?
Also having problems with Bitdefender and remote utilities software. Tried the work around the bitdefender gave me and it did not work. Had to uninstall our paid version of bitdefender so that our employees could work from home. I have another trouble ticket to bitdefender but have not gotten any reply. - Bitdefender can reach me at david@budpalmerauction.com
Been using both BitDefender and Remote Utilities for many years now - despite having listed the RU program as an exception, I have recently completely lost access to a bunch of my clients and their systems when RU updated, resulting in a huge amount of wasted time as I have had to regain remote access to these systems.
You would never do this to Teamviewer, Anydesk, Splashtop or whatever other remote control software... software that I might add I and my customers recieve multiple calls a week from scammers trying to get us to install. I have never once had anybody attempting to scam myself or my clients using Remote Utilities.
To avoid further blocking, the recommendation for Remote Utilities is to update their software so that it is visible and clear whenever a remote is in progress and to eliminate the possibility of being able to completely hide the UI / tray. So it's really up to them.
"To avoid further blocking, the recommendation for Remote Utilities is to update their software so that it is visible and clear whenever a remote is in progress and to eliminate the possibility of being able to completely hide the UI / tray. So it's really up to them."
I don't care what you want to declare suspicious, in fact I like that you flag remote control programs as suspicious... I would ideally like to see every single one of them blocked unless I authorise it. What I don't like is that you did this to Remote Utilities after I whitelisted it. If I do not wish for a notice to be shown on machines I remote control then that's up to me, not you.
I believe there has been a misunderstanding here. We are not suggesting not to install the software, the recommendation is intended for the software creators. We flag remote control programs as suspicious, if a vulnerability is found. Our job is to ensure the highest standards of protection available. If we identify a weakness that can be exploited, we are going to shut that door. 589ccfa754
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