TERM OF SERVICE
I. INTRODUCTION
These Terms of Use (collectively, the “Term”) together with all the documents referred to in it constitute a legally binding agreement made between you as a natural person (“you”, “your” or “user”) and TPC INVEST PTE. LTD. (“we,” “us” or “our”), concerning your access to and use of the ReelMe: AI Photo & Video (also - app, software), our related websites, web checkout pages, and services (collectively, the “Service”), and the content available via the app, the computer files stored on our servers, and all related services, and features, tools.
All the documents that relate to the app are hereby expressly incorporated herein by reference. Please read this Term carefully before using the app.
It is important that you read and understand this Term as by using the app you indicate that you have read, understood, agreed, and accepted the Term. By using the app, you agree to abide by this Term.
If you do not agree with (do not accept) this Term, or if you do not agree at least with one of the provisions of this Term, you are not authorized to, and you may not access and/or use the app and you must promptly discontinue accessing and/or using the app.
II. CHANGES TO THIS AGREEMENT
We reserve the right, at our sole discretion, to make changes or modifications to this Term at any time and for any reason. We will keep you informed about any changes by updating this Term and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review this Term to stay informed of updates. You will be subject to, and will be deemed to be aware of and to have accepted, the changes in any revised Term by your continued use of the app after the date such revised Term is posted.
III. RESTRICTIONS ON WHO CAN USE THE APP
To access and use the App independently, you must be at least eighteen (18) years of age or older. If you are a minor in your jurisdiction (generally under 18), you are not permitted to use the App unless their account is created and managed by a parent or guardian through a family sharing feature, with appropriate parental consent obtained outside the App if required by law.
By using the App, you affirm that you meet the age requirements and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms, and to abide by and comply with these Terms.
IV. GENERAL TERMS
The app is developed for general information purposes and is intended only for your personal non-commercial use. You agree not to use the app for any illegal, inappropriate or unauthorized purpose or activity.
By uploading images, you agree that the App may process facial features solely to provide AI-generated content. Such processing does not involve identification, authentication, or biometric recognition and is conducted in accordance with our Privacy Policy.
You represent and warrant that you have all necessary rights, permissions, and consents to upload any photos, videos, or other content submitted through the App, including any content containing another person’s likeness or image.
If you submit or select content for printing on Physical Goods, you represent that you have all necessary rights and permissions, including rights relating to any person depicted. You grant us and our authorized service providers a limited, non-exclusive, royalty-free license to use such content solely to process, produce, deliver, support, reprint or refund your order.
By creating an AI Profile, you acknowledge and agree that the App may retain uploaded photos which may include facial data and related AI Profile data for the purpose of providing AI Profile, Daily Shot. Such processing is subject to the Privacy Policy and applicable data retention practices disclosed therein.
V. PRIVACY POLICY
Your privacy is very important to us. Accordingly, we have developed the Privacy Policy in order for you to understand how we process, use and store information including personal data. Your use of the App, including any AI-based features that require uploading photos or other content, is subject to our Privacy Policy, which explains what data is collected, how it is processed, and how it may be transmitted to our servers and Fal AI to provide the Service. Access to and(/or) using the app are subject to the Privacy Policy. By accessing and(/or) using the app, you are deemed to have accepted the Privacy Policy, and in particular, you are deemed to have acknowledged the ways we process your information as well as appropriate legal grounds for processing described in the Privacy Policy. We reserve the right to amend the Privacy Policy from time to time. If you disagree with any part of the Privacy Policy, you must immediately stop accessing and(/or) using the app. Please read our Privacy Policy carefully.
VI. END USER LICENSE AGREEMENT
All intellectual property rights in the App, including but not limited to copyrights, trademarks, trade secrets, and patents, as well as the App's source code, design, user interface, content, and all derivative works (collectively, "Intellectual Property"), are owned by TPC INVEST PTE. LTD. or its licensors.
We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the App for your personal, non-commercial purposes strictly in accordance with these Terms.
You agree not to:
Sell, distribute, or commercially exploit any content from the App.
Copy, reproduce, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our App, except as incidentally necessary to access and use the App for its intended purpose.
Reverse engineer, decompile, or disassemble the App or attempt to derive the source code.
Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text.
Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from the App.
Any use of the App not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other laws.
VII. PROHIBITED BEHAVIOUR
You agree not to use the App in any manner that:
Is unlawful, illegal, or unauthorized.
Is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable.
Infringes any patent, trademark, trade secret, copyright, or other intellectual property or other rights of any other person.
Violates the legal rights (including the rights of publicity and privacy) of others or contains any material that could give rise to any civil or criminal liability under applicable laws or regulations.
Promotes any illegal activity, or advocates, promotes, or assists any unlawful act.
Causes annoyance, inconvenience, or needless anxiety or is likely to upset, embarrass, alarm, or annoy any other person.
Involves commercial activities or sales, such as contests, sweepstakes, and other sales promotions, barter, or advertising, without our prior written consent.
Gives the impression that they emanate from or are endorsed by us or any other person or entity if this is not the case.
Interferes with or disrupts the integrity or performance of the App or the data contained therein.
Attempts to gain unauthorized access to the App or its related systems or networks.
Introduces viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
Attacks the App via a denial-of-service attack or a distributed denial-of-service attack.
Creates or distributes deceptive deepfakes, fraudulent impersonations, or content that falsely represents another person’s identity, statements, actions, endorsement, or affiliation, including celebrities or public figures.
Creates or distributes non-consensual intimate or sexually explicit imagery, including AI-generated or manipulated content depicting another person without appropriate consent.
Attempts to circumvent or interfere with any content moderation, safety filter, or other safeguard implemented by the Service.
Images selected for Physical Goods may be screened for prohibited content before production. We may reject or cancel an order and issue a full refund if the content violates these Terms, applicable law, third-party rights, or our or our fulfillment provider’s policies.
We reserve the right to take appropriate legal action against any unauthorized use of our Intellectual Property Rights or any prohibited conduct.
If you believe that any content available through the Service or used on Physical Goods infringes your intellectual property or other legal rights, please contact support@apero.vn with sufficient information to identify the protected work or right, the allegedly infringing content, your contact information, and, where applicable, evidence of your authority to act. We may investigate and remove, restrict, disable, cancel, or refuse to produce affected content or orders where appropriate.
All disputes arising from the usage of the app, shall be governed by and construed in accordance with the laws of Singapore, and shall be submitted to the sole jurisdiction of the Singapore International Arbitration Centre.
VIII. GENERAL DISCLAIMER
The App is provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied.
We do not guarantee the accuracy, reliability, completeness, or timeliness of any content or data provided through the App.
We disclaim all warranties, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
We are not responsible for any errors or omissions, or for any results obtained from the use of the App.
Your reliance on any information obtained through the App is solely at your own risk.
IX. AVAILABILITY OF THE APP, SECURITY AND ACCURACY
Access to the App requires a compatible device and internet access. We do not guarantee that the App will be compatible with all devices or software.
We do not warrant that the App will be uninterrupted, timely, secure, or error-free. The availability of the App may be affected by factors outside our control, such as internet connectivity issues or third-party service provider performance.
We may update the content on the App from time to time, but its content is not necessarily complete or up-to-date. Any of the material on the App may be out of date at any given time, and we are under no obligation to update such material. We may add new features, change, or remove existing features, or modify the App at any time without notice. We may also suspend or terminate access to the App, or any part thereof, at our discretion, for any reason, including for violation of these Terms.
You are responsible for ensuring that any information you provide to us through the App is accurate, complete, and current.
X. SUBSCRIPTIONS AND DIGITAL PURCHASES
The applicable subscription price, billing frequency, automatic renewal terms, and cancellation method will be disclosed before you complete your purchase.
Access to certain features or content may require a paid subscription. Subscriptions may be offered through the Apple App Store or, where available, through our website, with web payments processed by Stripe. The applicable price, subscription plan, billing period, and other material terms will be displayed before purchase.
The applicable subscription price, billing frequency, automatic renewal terms, and cancellation method will be disclosed before you complete your purchase.
If you subscribe, you agree to pay the applicable subscription fees. Subscriptions may automatically renew unless canceled in accordance with the terms and cancellation method applicable to the channel through which the subscription was purchased. You are responsible for managing your subscriptions and preventing unwanted renewals.
Subscriptions may be offered on a recurring basis and, unless otherwise stated at the time of purchase, will automatically renew for successive billing periods unless canceled before the applicable renewal date in accordance with the cancellation instructions applicable to the channel through which the subscription was purchased. You are solely responsible for managing your subscription and preventing unwanted renewal charges.
Subscription fees will be charged at the beginning of the applicable billing period and, in the case of recurring subscriptions, at the beginning of each renewal period thereafter unless and until your subscription is canceled.
Subscription Plans and Usage Allowance. Each paid subscription plan offered through the App provides access to certain AI generation features and includes a defined usage allowance (which we may refer to as "credits," "coins," or "generations") that determines how many AI generations you can perform during your subscription period. The specific usage allowance varies depending on the subscription tier, the billing period (e.g., weekly, monthly, or yearly), and the promotional offer in effect at the time of your purchase. We may adjust the usage allowance associated with each plan from time to time as we introduce new features, change pricing, or update our offerings; any such change applies only to subscriptions purchased after the change takes effect. The current usage allowance for each available plan is displayed within the App at the point of purchase. Unless expressly stated otherwise on the purchase screen, a subscription does not grant unlimited AI generations — it grants only the specific usage allowance shown to you at the time of purchase. Once your allowance is exhausted within a billing cycle, additional AI generations may require purchasing additional credits separately or waiting until your allowance refreshes in the next cycle (where applicable). Unused allowance does not carry over between billing periods unless we expressly state otherwise on the purchase screen.
Subscription Plan Changes. You may change your existing subscription plan through the App. For subscriptions purchased through Apple, upgrades to a higher-level plan take effect immediately, and Apple will determine and process any prorated refund for the unused portion of your previous plan. Downgrades, or changes to a same-level plan with a different subscription duration, take effect on the next renewal date, and no refund or credit will be provided for the current billing period. For App Store purchases, charges, refunds, prorations, renewal dates, and effective dates are subject to Apple’s applicable policies. For web purchases, these matters are determined and processed by us in accordance with these Terms and applicable law.
Add-On Subscriptions. The App may offer an optional subscription for additional tools or features (an “Add-On Subscription”) separately from the primary subscription (the “Base Subscription”). Both subscriptions may remain active at the same time and are billed, renewed, managed, and canceled separately. Canceling, changing, or allowing one subscription to expire will not automatically affect the other. Unless otherwise stated on the purchase screen, an Add-On Subscription does not require an active Base Subscription. You may cancel each subscription separately in accordance with the cancellation method applicable to the channel through which the subscription was purchased, and cancellation will take effect at the end of the current billing period, with access continuing until that time.
You may cancel your subscription at any time. Subscriptions purchased through the Apple App Store must be cancelled through your Apple Account or device subscription settings. Subscriptions purchased through our website may be cancelled through the subscription management feature available in the App. Cancellation will take effect at the end of the current billing period, and you will continue to have access until that time unless otherwise required by applicable law.
EXCEPT AS REQUIRED BY APPLICABLE LAW OR AS PROVIDED BELOW, ALL DIGITAL PURCHASES ARE FINAL AND NON-REFUNDABLE. For avoidance of doubt, we do not provide refunds, credits, or prorated reimbursements for any partial subscription periods, partial use, unused time, failure to cancel before renewal, dissatisfaction with subjective expectations, generated outputs, completed processing tasks, or any used or consumed paid features, credits, tokens, or similar entitlements.
For digital purchases made through our website, you may request a refund within seven (7) days from the relevant charge if (i) you have not used or consumed the purchased Service or any associated paid feature, generation, credit, or entitlement, (ii) a verified material technical defect prevents or materially impairs your use of the purchased Service, or (iii) you were charged more than once for the same purchase due to a verified billing error. Nothing in these Terms limits any mandatory refund, cancellation, withdrawal, or other consumer rights available under applicable law.
Any request for a refund for a purchase made through our website under this refund policy must be submitted to us in writing at support@apero.vn within seven (7) days from the date of the relevant charge, unless a longer period is required by applicable law, together with sufficient information for us to investigate the issue. Refund requests for purchases made through the Apple App Store are subject to Apple’s applicable refund procedures and policies. We reserve the right to deny any refund request if we reasonably determine that the request is fraudulent, abusive, made in bad faith, relates to partial use, used features, consumed credits or tokens, completed processing tasks, generated outputs, dissatisfaction with subjective expectations, or results from your failure to cancel before the renewal date.
Except as required by applicable law, purchased subscriptions, paid features, credits, tokens, and other paid entitlements are non-transferable, have no cash value, and may not be redeemed, exchanged, or transferred to another user, account, service, or platform.
If you initiate a chargeback, payment dispute, reversal, or similar claim with your bank, card issuer, or payment provider, we reserve the right to suspend or terminate your access to the paid services, revoke any associated benefits or entitlements, and contest such chargeback or dispute using relevant account, usage, technical, and billing records, to the extent permitted by applicable law and the applicable payment provider policies.
We reserve the right to change our subscription plans, features, or pricing at any time upon reasonable notice.
Seller and Fulfillment. The App may allow you to order customized, made-to-order physical products using images selected through the App (“Physical Goods”). Physical Goods are sold by TPC INVEST PTE. LTD.. Printful and other authorized providers act only as manufacturing and fulfillment providers.
Availability and Payment. Physical Goods are currently available for delivery only to eligible U.S. addresses. Payments are processed by Stripe through Apple Pay or supported card payments. Physical Goods are not Apple in-app purchases, and Apple is not responsible for the transaction, products, delivery, returns, refunds or support.
Pricing and Taxes. The applicable price, tax and total amount payable will be shown before you confirm your order.
Cancellation. To request cancellation, contact us at support@apero.vn. Orders may be cancelled only before they enter production. If successfully cancelled, all amounts collected for the order will be fully refunded.
Shipping. The estimated delivery time for U.S. orders is 5–8 business days unless otherwise stated at checkout. If shipment is delayed beyond the stated or legally required timeframe, we will provide any required notice and, where applicable, allow you to wait or cancel the unshipped order for a full refund.
Returns, Reprints and Refunds. Because Physical Goods are customized and made to order, returns or refunds are not available for change of mind or incorrect size selection, except where required by law. For printing defects, damage or loss in transit, we may provide a reprint/replacement or full refund and may request reasonable supporting evidence.
Order Information and Communications. You are responsible for providing accurate shipping and contact information. Order confirmations, tracking, cancellation, support, refunds and reprints are handled by email.
User Content. Physical Goods are subject to the user-content and moderation provisions of these Terms. We or our fulfillment provider may reject or cancel an order if the content appears to violate applicable law, third-party rights or applicable policies. If payment has already been collected, we will issue a full refund.
Returns, shipping, cancellation and refund terms are further described in our Shipping & Returns Policy.
XII. THIRD PARTY APP AND RESOURCES
The app may link you to other sites on the Internet and contracted third parties to provide you certain services. We have no control over and accept no responsibility for the content of any app or mobile application to which a link from the app exists (unless we are the provider of those linked websites or mobile applications). Such linked websites and mobile applications are provided “as is” for your convenience only with no warranty, express or implied, for the information provided within them.
You acknowledge sole responsibility for and assume all risk arising from your use of any third-party websites or resources.
If you have any queries, concerns or complaints about such third party websites or mobile applications (including, but not limited to, queries, concerns or complaints relating to products, orders for products, faulty products and refunds) you must direct them to the operator of that third party app or mobile application.
This section does not apply to payment, manufacturing or fulfillment providers acting on our behalf for purchases made directly from us. Billing and refund requests relating to such purchases should be directed to us.
XIII. AI FEATURES AND SERVER PROCESSING
Certain features of the App use artificial intelligence ("AI") technology to generate images, videos, and other content based on user-provided inputs.
By using such features, you acknowledge and agree that your selected photos, videos and other content may be transmitted to and processed on servers operated by TPC INVEST PTE. LTD. and our authorized service providers, including Fal AI, for the purpose of providing the requested AI-generated content.
The collection, processing, retention, and deletion of data used in connection with AI features are governed by our Privacy Policy.
Cloud infrastructure providers may be used solely to host and operate our servers. Such providers act only as data processors under our instructions and are required to provide data protection equivalent to that described in our Privacy Policy.
By using AI features, you consent to the transmission and processing of your selected content as described above. Before transmitting personal information contained in your selected content to a third-party AI processing provider, we provide appropriate disclosure and obtain your explicit permission as required by applicable law and platform policy.
XIV. LIMITATION OF LIABILITY
IN NO EVENT SHALL WE BE LIABLE FOR DAMAGES OF ANY TYPE, WHETHER DIRECT OR INDIRECT, ARISING OUT OF OR IN ANY WAY RELATED TO THE APP AND SERVICES PROVIDED BY THE APP. WE ARE NOT LIABLE FOR ANY CONSEQUENCES BASED ON INTERPRETATIONS OR DECISIONS MADE BY USERS BASED ON INFORMATION OR DATA PROVIDED BY THE APPS. WE SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCES FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR PUNITIVE DAMAGES, OR LOSS OF PROFIT OR REVENUES, EVEN IF WE HAVE BEEN SPECIFICALLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WE SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCES FOR DAMAGES ARISING OUT OF OR IN ANY WAY RELATED TO PRODUCTS, SERVICES AND/OR INFORMATION OFFERED OR PROVIDED BY ANY THIRD-PARTIES AND ACCESSED THROUGH THE APP OR BY ANY OTHER MEANS. YOU ALSO SPECIFICALLY ACKNOWLEDGE THAT WE ARE NOT LIABLE FOR COSTS OR DAMAGES ARISING OUT OF PRIVATE OR GOVERNMENTAL LEGAL ACTIONS RELATED TO YOUR USE OF THE APP AND ITS SERVICES IN ANY COUNTRY. NOTHING IN THIS SECTION LIMITS ANY LIABILITY OR CONSUMER RIGHTS THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, INCLUDING RIGHTS RELATING TO PHYSICAL GOODS UNDER THESE TERMS.
XV. USER ACCOUNT MANAGEMENT AND DELETION
If the App allows you to create a user account, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access to or use of your account.
You may request deletion of your account and associated data at any time by contacting us through the methods provided in the "Contact Information" section or through any account management features available within the App. We will process your request in accordance with our Privacy Policy and applicable laws. Please note that some data may be retained for a limited period as required by law or for legitimate business purposes. This may include Physical Goods order data necessary to complete an order, process a refund or reprint, resolve a dispute, or comply with tax, accounting or other legal obligations.
XVI. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless TPC INVEST PTE. LTD., its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the App, including, but not limited to, your User Contributions, any use of the App's content, services, and products other than as expressly authorized in these Terms, or your use of any information obtained from the App.
Without limiting the foregoing, you shall be solely responsible for obtaining all necessary permissions and consents relating to any third-party image, likeness, or personal data uploaded through the App.
XVII. SEVERABILITY
If at any time any provision of this Term is or becomes illegal, invalid or unenforceable in any respect, that provision shall be more narrowly construed so that it becomes legal, valid and enforceable or, if this is not possible, deleted. The other terms of this Term shall continue to apply with full force and effect.
You shall not assign or transfer or purport to assign or transfer the contract between you and us to any other person.
XVIII. CONTACT INFORMATION
We reserve the right to respond to your requests, questions, commentaries or suggestions. For these purposes you can use the “Contacts” form available on the app or reach us at:
TPC INVEST PTE. LTD.
support@apero.vn