Welcome to the official support page for Reef Loop.

This page is intended to help players understand the app’s basic features, solve common gameplay or settings issues, and contact the developer if something is not working correctly. The page is written in a clean and readable format so it works well as an App Store support link and inside Google Sites.

Reef Loop is a colorful arcade game built around fast reactions, matching colors, chasing high scores, choosing difficulty, and unlocking visual extras in the shop. This support page is tailored to those exact features.

What Reef Loop Includes

Depending on the version you are using, Reef Loop may include:

• a main arcade gameplay mode,

• multiple difficulty levels,

• a score counter and best score tracking,

• a local records screen,

• a cosmetic shop with unlockable items,

• sound and vibration settings,

• a score reset option,

• and a rate/review shortcut.

Common Questions

My score did not save

The app may store score and best-result information locally on the device. If the app was deleted, reinstalled, reset, or if local data was cleared, previous score data may no longer be available.

My unlocked item is missing

If a cosmetic item no longer appears as unlocked, first restart the app. If the issue continues, it may be related to local data reset, app reinstallation, or overwritten progress.

The wrong fish or skin is selected

Open the relevant shop or selection area and check which item is currently marked as selected. If selection changes are not being saved, contact support with the exact steps that reproduce the issue.

My settings do not stay enabled

If sound or vibration toggles return to a different state after reopening the app, the issue may involve local preference storage. Please send support details about your device and app version.

My score was reset

The screenshots show a reset score feature. If this was activated, score values and records may have been intentionally cleared on the device.

The app freezes or crashes

Please fully close the app and reopen it. If the issue continues, restart your device and make sure your iOS version and app version are current. If the problem remains, contact support and include a brief description of what happened right before the crash.

Fast Troubleshooting

Before contacting support, try these steps:

• close and reopen the app,

• restart the device,

• check whether the issue happens every time or only once,

• verify whether the issue appears on one screen or throughout the app,

• and make sure you are using the latest available version.

These simple checks often help identify whether the problem is temporary, device-specific, or repeatable.

When You Contact Support

To help us understand the issue faster, please include:

• your device model,

• your iOS version,

• the Reef Loop app version,

• the screen where the issue happened,

• what you tapped or tried to do,

• what you expected to happen,

• what actually happened,

• and a screenshot if available.

The clearer the reproduction steps are, the easier it is to review the problem.

Questions About Gameplay

Support can help with questions related to:

• how scoring works,

• how difficulty selection behaves,

• why a result appears in records,

• why a cosmetic item is or is not available,

• how local settings work,

• and what may happen when score data is reset.

Shop and Cosmetic Content

If you have a question about the shop, selected fish, or cosmetic items, support can help clarify:

• whether the item is unlocked,

• whether it should appear as selected,

• whether balance-related behavior seems incorrect,

• and whether a local progress issue may have affected the saved game state.

Please mention which item you expected to use and what the app displayed instead.

Technical Problems

For technical issues, it is especially helpful to explain:

• whether the problem happens during launch or during gameplay,

• whether it appears after opening the shop, settings, or records,

• whether the app becomes unresponsive,

• whether the issue is tied to one difficulty mode,

• and whether the same action causes the problem every time.

Ratings and Store Questions

If your question is about leaving a review or rating the app, the Rate Us button may redirect you to the relevant App Store page.

If your problem concerns Apple account settings, App Store billing, or device-level store restrictions, Apple may be the correct support point. If your problem concerns how Reef Loop itself behaves, please contact the developer directly.

Contact

For help with Reef Loop, please contact:

Developer: Mykhailo Burych
Support Email: mykhailoburych@gmail.com

Final Note

Reef Loop is meant to be a bright, fast, and easy-to-understand arcade experience. If something breaks the flow — whether it is score saving, settings behavior, difficulty selection, or cosmetic progress — support is here to help you get back into the loop.