Customer post-purchase dissonance is one of the common issues faced by most of the eCommerce websites and marketers. It occurs when your customers become dissatisfied with the product they purchased from your eCommerce store.

This type of cognitive dissonance may trigger the customer to return the product and express their dissatisfaction on various social media platforms and in your review section. With the increase in online shoppers, marketers and e-commerce businesses are totally focused on increasing their sales and revenue to outperform their competitors.

Ignoring your customer concerns maximizes the chances of post-purchase dissonance. Remember after completing a sale you may think you have successfully acquired your customer. But in reality, your post-purchase experience plays a major role in deciding whether your customer is going to return back on your eCommerce website or not.

In this article, we will be drawing your attention to something that will really help you to enhance your selling experience. We will be discussing what is post-purchase dissonance and various tips that can help your eCommerce website to reduce post-purchase dissonance.

If you are looking to improve your post-purchase experience then check our blog on 9 Tips To Optimize Post-Purchase Customer Experience In 2020

What is post-purchase dissonance?

Post-purchase dissonance occurs when your customer feels unsatisfied or their state of mind becomes uneasy after making a purchase from your e-store. It happens mainly after the customer finds out the better option of the product and brand.

These types of situations occur when your competitor starts offering better service and product pricing. After purchasing a product from your store if your customer finds out better service and better pricing than your e-store. Then there are chances that your customer may place a return request.

Post-purchase dissonance results in purchase failure, where the customer starts regretting buying your product and lastly they return the product without any hesitation. Below is the reason for post-purchase dissonance that makes a customer unsatisfied about the product.

Read More: 6 Efficient Tips To Reduce Post-Purchase Cognitive Dissonance

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