Privacy Policy

Effective date: 26 July 2026

Last updated: 26 July 2026

Void Arc Games (“Void Arc Games”, “we”, “our” or “us”) operates this mobile game and its related online multiplayer services, features and content (collectively, the “Game”).

This Privacy Policy explains what information we collect, how we use and disclose it, how long we retain it, and the rights and choices available to users.

By accessing or using the Game, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you use the Game, the features available to you, your device settings and the permissions you provide.

1.1 Account and profile information

When you register, sign in, create a player profile or use account-related features, we may collect:

Account or player ID.

Username, nickname or display name.

Profile image or avatar.

Email address, where used for registration, login, account recovery or support.

Phone number, where you voluntarily provide it for registration, login, verification, account recovery or another supported feature.

Authentication tokens and account-session information.

Account preferences, settings and account status.

Information received from supported third-party login providers, such as LINE or WeChat, according to the permissions you approve.

The Game does not automatically read your phone number from your SIM card.

We do not receive your password for a third-party social-login account.

1.2 Device and other identifiers

We and our service providers may collect device, application and installation identifiers, including:

Google Advertising ID.

Android ID.

Firebase installation ID.

App instance identifiers.

Firebase Cloud Messaging registration token.

Identifiers generated by the Game.

Adjust device or attribution identifiers.

AppsFlyer identifiers.

Other similar device, installation, analytics or attribution identifiers.

The Game may generate and store a persistent identifier, such as a device UUID, to recognise an installation or device.

1.3 Device and technical information

We may collect technical information such as:

Device manufacturer, brand, model and hardware information.

Operating-system name and version.

Game version and package information.

Screen size, resolution and display characteristics.

Device language, locale, country and time zone.

Network type and connection status.

Mobile carrier or service-provider information.

Application installer or distribution source.

Processor architecture and supported device capabilities.

Root, emulator or device-integrity indicators.

Diagnostic, compatibility, security and device-fingerprint information.

Information about whether the Game is running in the foreground or background.

This information may be combined to create a technical device or installation profile for security, fraud prevention, compatibility, analytics and service operation.

1.4 IP address and region information

When the Game or its third-party services communicate with a server, the receiving server may automatically receive your IP address.

We may use IP-address information to:

Establish and maintain network connections.

Determine an approximate country or region.

Provide region-specific services.

Support multiplayer matchmaking.

Detect fraud, abuse or suspicious activity.

Protect accounts, users and systems.

Comply with legal or regulatory requirements.

Analyse service performance and traffic.

An IP address may indicate an approximate location, but it does not ordinarily provide precise GPS coordinates.

1.5 Gameplay and app activity

When you use the Game, we may collect information about your activity, including:

Game sessions, login times and session duration.

Multiplayer rooms, matches, teams, opponents and results.

Gameplay actions, progress, achievements, rankings and scores.

In-game items, virtual currency and inventory.

Feature usage and screen interactions.

Button clicks, menu activity and other app interactions.

Referral, campaign and installation-attribution information.

Analytics events and gameplay events.

Reports, complaints, moderation actions and enforcement history.

Gameplay and app-interaction information may be transmitted to our servers or service providers to operate the online multiplayer service, maintain player progress, provide analytics and improve the Game.

Certain information, including usernames, avatars, scores, rankings and in-game actions, may be visible to other players.

1.6 Crash logs and diagnostics

We may automatically collect crash, error, diagnostic and performance information, including:

Crash reports and stack traces.

Application state at the time of a crash or error.

Device and operating-system information.

Installation and application identifiers.

Performance and responsiveness information.

Diagnostic logs.

Network and connection errors.

Custom error information.

User or player identifiers associated with troubleshooting.

This information may be automatically transmitted to crash-reporting or diagnostics providers, including Firebase Crashlytics, to identify technical problems, improve stability and protect the Game from misuse.

1.7 Location information

The Game may request access to approximate or precise device location where a feature requires it.

If you grant location permission, we may collect:

Approximate device location.

Precise GPS or network-based coordinates.

Location-related information provided by Android location services.

Location information may be used for:

Regional services and localisation.

Matchmaking or location-based features.

Fraud prevention and account security.

Compliance with legal or regional restrictions.

Service analytics.

Precise location is collected only when the relevant permission is granted and a location-related feature or function is used.

You can disable location permission through your device settings. Some features may not work correctly without it.

Location inferred from an IP address is handled separately from location obtained through device-location permissions.

1.8 Photos, images and camera information

If the Game provides profile-image, upload, support, verification or other media features, and you choose to use them, we may collect:

Photos or images selected from your device.

Images captured using your device camera.

Profile images or avatars.

Image metadata associated with uploaded content.

Photos or images are transmitted only when you select, capture or upload them through a supported feature.

The Game will request the relevant camera or media permission where required by the operating system.

1.9 Voice, audio and multiplayer communications

If you activate voice-chat or another real-time communication feature, your microphone audio may be transmitted to a communication-service provider and to other participating players to provide the feature.

We may process:

Live microphone audio.

Voice-chat streams.

Audio messages, where supported.

Chat messages and other communications.

Communication metadata, including participants, room identifiers, time and duration.

Reports, recordings or evidence that you actively submit for safety, moderation or customer support.

Live voice audio is not necessarily permanently recorded or stored. Audio may be processed temporarily to transmit real-time communications.

Audio or related content may be retained where:

You actively create or submit a recording.

A moderation or reporting feature expressly records or stores content.

Retention is required for security, abuse prevention, dispute handling or legal compliance.

The relevant feature separately informs you that content will be stored.

Voice and real-time communications may be processed by service providers such as Agora or similar communication providers.

Do not disclose sensitive personal information through multiplayer chat or voice features.

1.10 Purchase history and transaction information

When you make an in-app purchase through Google Play, we may receive and process purchase-history information, including:

Product or item identifier.

Order identifier.

Purchase token.

Purchase status.

Transaction date and time.

Subscription or entitlement status.

Server-generated order reference.

Information required to verify, restore, fulfil or prevent fraudulent purchases.

Payments are processed by Google Play.

Void Arc Games does not directly receive or store your complete payment-card number, bank-account information or Google Play payment credentials.

1.11 Push-notification information

If you enable notifications, we may collect and use:

Firebase Cloud Messaging registration token.

Device and installation identifiers.

Notification-delivery information.

Notification-open and interaction information.

Notification preferences.

We may use this information to send:

Account and security notices.

Multiplayer invitations.

Service announcements.

Game updates.

Event information.

Promotional communications, where permitted.

You can disable notifications through the Game or your device settings.

1.12 Information you provide to us

When you contact us, submit a complaint, report another player or request support, we may collect:

Your name and email address.

Phone number, where voluntarily provided.

Player or account ID.

Device and Game information.

The contents of your communication.

Screenshots, recordings or attachments you submit.

Information needed to investigate and respond to your request.

2. How We Use Information

We may use collected information to:

Provide, operate and maintain the Game.

Create, authenticate and manage player accounts.

Enable online multiplayer, matchmaking and communication features.

Save progress, rankings, achievements, virtual items and account settings.

Process, verify, restore and fulfil in-app purchases.

Send service-related and promotional notifications.

Provide customer support.

Analyse gameplay, app interactions and feature usage.

Measure installs, referrals and marketing campaigns.

Diagnose crashes, errors and performance problems.

Improve gameplay, compatibility, stability and user experience.

Detect bots, cheating, account abuse and fraudulent activity.

Protect users, accounts, systems and services.

Moderate user-generated content and communications.

Enforce our rules, terms and community standards.

Comply with legal, regulatory and platform requirements.

Establish, exercise or defend legal claims.

Produce aggregated or de-identified statistics.

3. Legal Bases for Processing

Where applicable law requires a legal basis, we process personal information based on one or more of the following:

Performance of a contract: where processing is necessary to provide the Game and its multiplayer services.

Legitimate interests: including service improvement, analytics, security, fraud prevention, troubleshooting and business operations.

Consent: where you grant a device permission, enable an optional feature or consent to marketing or another type of processing.

Legal obligations: where processing is required to comply with law, regulatory requirements, court orders or lawful government requests.

You may withdraw consent through the available settings or by contacting us. Withdrawal does not affect processing that occurred before consent was withdrawn.

4. How We Disclose Information

We may disclose information in the following circumstances.

4.1 Service providers

We may provide information to companies that process data on our behalf to operate and support the Game.

Depending on the enabled features, these providers may include:

Google Play Services.

Google Play Billing.

Google Firebase services, including Analytics, Crashlytics, Cloud Messaging and Firebase Installations.

Adjust for attribution and measurement.

AppsFlyer for attribution and marketing measurement.

Agora or similar providers for real-time voice, audio, video or communication services.

Cloud-hosting and storage providers, including Alibaba Cloud Object Storage Service where upload functionality is used.

Social-login providers, including LINE or WeChat where those login methods are offered.

Infrastructure, security, moderation, customer-support and fraud-prevention providers.

These providers may process device identifiers, technical information, app activity, diagnostics, purchase history, communications or uploaded content as necessary to provide their services.

4.2 Other players

Online multiplayer features may make certain information visible or available to other users, including:

Username, nickname or avatar.

Player ID.

Rankings, scores and achievements.

Multiplayer status and gameplay actions.

Team, room or match information.

Messages, voice communications or content you choose to share.

Information shared with other users may be copied, recorded or redistributed by those users. We cannot control how another user handles information you voluntarily disclose.

4.3 Attribution and marketing partners

Where attribution or marketing functionality is enabled, device identifiers, installation information and app activity may be disclosed to attribution, measurement, advertising or campaign partners.

Such disclosures may be limited or disabled where required by law, device settings, user consent or provider configuration.

We do not sell personal information in exchange for money.

Some privacy laws may nevertheless define certain advertising, attribution or measurement disclosures as “sharing”, “targeted advertising” or a similar regulated activity.

4.4 Legal and safety disclosures

We may disclose information where we reasonably believe it is necessary to:

Comply with applicable law or legal process.

Respond to lawful requests from courts, regulators or public authorities.

Investigate fraud, cheating, abuse or security incidents.

Protect the rights, property or safety of users, Void Arc Games or others.

Enforce applicable agreements and policies.

4.5 Business transfers

Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets or similar corporate transaction.

Where required, users will be notified of material changes affecting their information.

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention depends on factors including:

How long your account remains active.

The type of information involved.

The feature or service for which the information was collected.

Security, fraud-prevention and dispute-resolution requirements.

Contractual and platform obligations.

Applicable legal, tax, accounting or regulatory requirements.

Account and gameplay information may be retained while your account is active.

Crash logs, analytics information and diagnostic data may be retained for operational periods or according to the retention settings of the relevant service provider.

Purchase-history and transaction records may be retained where necessary to:

Verify or restore purchases.

Prevent fraud.

Provide refunds.

Maintain financial and accounting records.

Comply with legal or platform requirements.

Photos, audio or other content submitted through optional features will be retained only for as long as reasonably necessary to provide the relevant feature, handle reports or comply with legal and security requirements.

After a valid deletion request, information will be deleted or anonymised unless retention is required for legal, security, fraud-prevention or legitimate business purposes.

Information may remain temporarily in encrypted or restricted backups until those backups are overwritten through normal retention cycles.

Aggregated or de-identified information that can no longer reasonably identify you may be retained for analytics and business purposes.

6. Account and Data Deletion

If the Game allows you to create an account, you may request deletion of your account and associated personal information through the available in-app account-deletion option.

You may also submit a deletion request by emailing:

info@voidarcgames.com

Use the subject line:

Account and Data Deletion Request

Include your player ID, registered account information and any details reasonably necessary for us to locate and verify the account.

We may request additional verification before processing a deletion request to protect accounts from unauthorised deletion.

Deleting the Game from your device does not automatically delete your account or information stored on our systems.

When an account is deleted, we will delete or anonymise information associated with it unless some information must be retained for:

Fraud prevention or account security.

Purchase verification and financial records.

Legal or regulatory compliance.

Dispute resolution.

Enforcement against cheating, abuse or policy violations.

Information retained for these reasons will not be used for unrelated purposes.

7. Your Choices and Rights

Depending on your location, you may have the right to:

Request access to personal information we hold about you.

Request correction of inaccurate information.

Request deletion of your account and personal information.

Object to or restrict certain processing.

Withdraw consent.

Request a portable copy of certain information.

Opt out of certain advertising or marketing uses.

Lodge a complaint with an applicable data-protection authority.

You may also control certain collection through your device:

Disable camera, microphone, media or location permissions.

Disable push notifications.

Reset or delete your device’s Advertising ID.

Limit advertising personalisation through device settings.

Stop using optional upload, voice or communication features.

Some essential Game functions may not operate when required permissions or processing are disabled.

To exercise a privacy right, contact info@voidarcgames.com.

We may need to verify your identity before completing a request.

8. Security

We use reasonable administrative, technical and organisational safeguards designed to protect information against unauthorised access, alteration, disclosure, loss or misuse.

These measures may include:

Access controls.

Restricted administrative access.

Security monitoring.

Fraud and abuse detection.

Authentication controls.

Encryption during transmission where supported and appropriate.

No internet transmission, storage system or security measure is completely secure. We cannot guarantee absolute security.

You are responsible for protecting your account credentials and should notify us promptly if you believe your account has been compromised.

9. International Data Transfers

Void Arc Games is registered in the United States.

The Game and its service providers may process information in the United States and other countries where we or our providers operate.

These countries may have privacy laws that differ from those in your country.

Where required, we use appropriate safeguards for international data transfers.

10. Children’s Privacy

The Game is not directed to children under 13 years of age.

We do not knowingly collect personal information from children under 13 without legally valid parental consent.

If you believe that a child has provided personal information without appropriate consent, contact us at:

info@voidarcgames.com

If we determine that information was collected from a child in violation of applicable law, we will take reasonable steps to delete it.

Parents and guardians should supervise children’s online multiplayer activity and remind them not to disclose personal information through chat, voice or other communication features.

11. Third-Party Services and Links

The Game may contain links to or integrations with third-party websites, services, social-login providers, communication platforms or application stores.

Third parties operate under their own terms and privacy policies.

This Privacy Policy does not govern information collected independently by a third party after you leave the Game or directly interact with that third party’s service.

We encourage you to review the privacy practices of relevant third-party providers.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to:

The Game.

Our data practices.

Legal or regulatory requirements.

Third-party providers.

Available features.

When we make material changes, we may provide notice through the Game, our website, the application-store listing or another appropriate method.

The date at the top of this Privacy Policy indicates when it was most recently updated.

13. Contact Us

For privacy questions, concerns, complaints, account-deletion requests or other data-related requests, contact:

Void Arc Games

Country of registration: United States

Email: info@voidarcgames.com