Why Is My QuickBooks Account Inactive?

A QuickBooks Online account can become inactive for several reasons. Your subscription may have been canceled, expired, or suspended after a payment could not be processed.

For example, an expired or declined payment method can cause an account to become suspended. Intuit says that after a payment issue, you may have a limited period to update your billing information before the account becomes suspended.

How Do I Reactivate QuickBooks Online?

If your QuickBooks Online subscription has lapsed, you can usually reactivate it from the QuickBooks website.

Sign in to your QuickBooks Online company using a computer browser. You may see a prompt asking you to resubscribe.

If you do not see the prompt:

• Open Settings.

• Select Subscriptions and billing.

• Select Resubscribe.

• Enter or update your billing information.

• Select Subscribe.

Intuit currently recommends using the web version of QuickBooks for the resubscription process because the Subscriptions and billing section is not available in the mobile app.

How Do I Reactivate a Suspended Account?

If your account was suspended because of a failed payment, first check your billing information.

Sign in to QuickBooks Online and go to your account and billing settings. Update the payment method with valid information and save the changes.

Make sure the billing address matches the information associated with your payment method. Once the payment is successfully processed, the suspension may take some time to clear. Intuit says this can take up to 24 hours in some cases.

If you canceled recently, sign in to QuickBooks and look for the option to Resubscribe.

Check Your Next Charge Date

After reactivating your account, check your billing information again.

Go to Settings > Subscriptions and billing and look for the Next charge date. This helps confirm that your subscription is active and the billing information is correct.

Intuit recommends checking this date after resubscribing.

What If QuickBooks Will Not Reactivate My Account?

If QuickBooks does not reactivate after you update your billing information, check whether the payment method was declined or whether there is another subscription issue.

You can also try signing out and signing back in using a computer browser. If the problem continues, QuickBooks recommends contacting its help team for assistance with reactivation errors.

Can I Reactivate QuickBooks Payroll?

QuickBooks Payroll has a separate reactivation process.

For QuickBooks Online Payroll, you can sign in to your account and choose the option to resubscribe. For some QuickBooks Desktop Payroll subscriptions, you can open your company file, go to Employees > My Payroll Service > Account/Billing Info, and select Resubscribe.

Intuit notes that payroll reactivation can take up to 24 hours. After reactivation, you should also review employee and payroll information before processing payroll.