Rebecca Barraclough
Rebecca Barraclough
Learning Strategist & Project Leader
Learning Strategist & Project Leader
Rebecca Barraclough is a highly skilled Project & Change Manager and Training Specialist with over 12 years of experience leading program management and enterprise learning projects. She has successfully delivered multi-million-dollar programs, streamlined operations, scaled onboarding processes, and guided organizational development across complex, matrixed environments. Her expertise includes post-merger integrations, organizational alignment, and knowledge management, all of which improve user adoption and reduce disruptions. Throughout her career, she has also focused on hiring, mentoring, and managing teams to strengthen performance and achieve long-term results.
Her primary areas of strength are project management, change management, and learning and development.
She currently works as a freelance project management and learning design consultant, supporting organizations with project planning, scheduling, and best practices to improve timelines, coordination, and delivery outcomes. In this role, she engages in client outreach to identify needs, present solutions, and expand business opportunities. She creates instructional materials, standard operating procedures (SOPs), and quick guides to encourage platform adoption and knowledge retention. To deliver and track e-learning programs, she uses TalentLMS to ensure that learning content is accessible, measurable, and effective.
Her professional journey began in 2012 as a Product Associate at the Educational Testing Service (ETS). During this time, she provided onboarding and policy training to customer service teams using Blackboard, which helped improve operational knowledge and accuracy. She successfully migrated more than 150 documents across internal databases, corrected discrepancies to maintain data integrity, and authored SOPs, communication templates, and process maps to standardize practices and strengthen cross-functional collaboration.
Her strong performance earned her a promotion to Product Manager, where she designed and facilitated training for more than 60 customer service staff members in collaboration with stakeholders and state-level clients. She developed job aids, knowledge bases, and quick-reference guides to reinforce learning and support frontline staff in high-volume settings. By applying Six Sigma methods, she identified workflow inefficiencies and implemented process improvements that increased team consistency and improved customer satisfaction. One of her notable achievements was creating a self-service rescheduling system that reduced service workload by 25% in the first quarter while enhancing customer autonomy.
In addition, she served as a liaison between the Praxis business unit and customer service teams, supporting exam registration, test center operations, and test score inquiries for both test takers and Department of Education clients. She also wrote and maintained program bulletins, website content, and test administration manuals to ensure accuracy and easy access for users.
Her outstanding contributions were recognized with the 2014 Presidential Award for nationwide improvements to test center seat capacity management.
In 2018, she joined US HealthConnect Inc. as Program Manager for Total CME, Inc., where she led project planning and execution for digital CME programs. Her responsibilities included managing timelines, budgets, risk mitigation, and cross-functional communications. She improved content management systems and performed quality assurance testing to enhance user experience and system performance.
She also facilitated technical training and encouraged the adoption of SOPs for interdepartmental teams, supporting the successful implementation of new tools and workflows. To improve efficiency and knowledge transfer, she created reusable templates, process flows, and documentation that standardized practices and improved coordination across teams.
Within two years, she was promoted to Program Director at US HealthConnect, where she managed the entire project lifecycle for CME programs, generating $12 million in revenue and ensuring on-time and on-budget delivery. She led the adoption of enterprise tools such as OpenAir, SharePoint, and Asana, as well as video review tools. She also developed SOPs, onboarding materials, and training documentation that reduced turnaround time by 30%.
Later, she became Program Director of the Global Learning Collaborative at US HealthConnect. In this role, she directed multi-million-dollar Continuing Medical Education (CME) programs and enterprise learning strategies, managing $15 million in annual revenue across oncology education initiatives. Her responsibilities included strategic planning, budgeting, resource allocation, and timeline management across cross-functional teams.
She designed and implemented blended learning programs to support onboarding, system adoption, and continuous learning, measuring success through surveys, assessments, simulations, and panel discussions. She also created centralized knowledge repositories and onboarding kits in SharePoint/Teams to provide streamlined access to SOPs, workflows, and process documentation.
Rebecca Barraclough earned a Bachelor of Science degree in Biology from Millersville University in Pennsylvania. To further her professional development, she completed courses such as "Instructional Design Foundations and Applications" from the University of Illinois, "Adult Learning: Theory to Practice" from ATD Education, and "Creating eLearning Courses with Articulate Storyline" from Udemy. In addition, she is a Certified Scrum Master and holds a Certified Six Sigma Green Belt (ProSource).
She is committed to helping others and dedicates her time and resources whenever possible. Each Christmas, she participates in the Samaritan’s Purse Operation, organizing the collection of items with family and friends to distribute gifts to children around the world.
She also volunteers at Worthwhile Thrift, a local thrift store where funds are used to provide shelter, food, and other forms of support for women and children who are victims of human trafficking.
In addition, she continues to volunteer for Vita Service Education, where she writes resumes for incarcerated individuals at Bucks County jail facilities. These individuals participate in a job readiness program, and their work helps them prepare for employment opportunities after release.
She was born in the Philippines while her father was stationed at Clark Air Force Base. Later, she moved to Canada with her mother and stepfather. At age 14, she reunited with her father, who was living in Pennsylvania with his second wife. She initially attended a public school but later transferred to a private Christian school to complete her high school education. Her college years allowed her to explore her interests and define her career path, setting the foundation for her success in project management and learning development.
Rebecca Barraclough continues to apply her expertise in project management, change management, and learning design to help organizations achieve measurable results while supporting individuals through practical training and professional growth.