RealWithin Privacy Policy

Last updated: 8 August 2026

RealWithin (“RealWithin”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains what information is collected when you use the RealWithin mobile application and related services, why it is used, how it is protected, and the choices you have regarding your information.

RealWithin is designed to help you reflect on your experiences and recognise patterns and changes in what you have shared over time. RealWithin is not a medical service, therapy service, diagnostic tool or substitute for professional care.

1. Information We Collect

Account information

When you create an account, we may collect information such as:

• your name or preferred name;

• your email address;

• your account identifier; and

• information required to authenticate and maintain your account.

Passwords are handled through our authentication provider and are not available to RealWithin in plain text.

Reflections and check-ins

When you use RealWithin, you may voluntarily provide:

• a selected feeling;

• short written reflections or journal text;

• check-in information; and

• other information you choose to include in a reflection.

Because reflections are written freely by you, they may sometimes contain personal or sensitive information. You control what you choose to write.

Information created from your reflections

RealWithin may process your reflections to create information intended to help you understand what you have shared over time. This can include:

• reflections and Insights;

• recurring Patterns;

• Memory comparisons between earlier and later reflections;

• You recognitions;

• emotional, pattern, memory and identity signals used internally to produce these features; and

• artwork associated with a You recognition.

These outputs are generated from information you have provided and may not always be accurate. They should be treated as reflective observations rather than facts, professional assessments or diagnoses.

Subscription information

If you purchase RealWithin Premium, information about your subscription status and entitlement may be processed through our subscription infrastructure.

RealWithin does not directly receive or store your complete payment-card details. Purchases are processed through the relevant app marketplace and subscription infrastructure.

Notification preferences

If you enable reflection reminders, RealWithin may store your notification preference and reminder time.

You can disable reminders in RealWithin or through your device settings.

2. How We Use Your Information

We use information collected through RealWithin to:

• create and maintain your account;

• provide your daily reflection;

• generate Patterns, Memory and You features where available;

• generate associated artwork;

• remember information needed to provide your experience across sessions;

• synchronise your RealWithin information across supported sessions or devices;

• determine whether you have access to Premium features;

• provide notifications you have chosen to receive;

• maintain, secure and troubleshoot the service; and

• respond to support, privacy and account-deletion requests.

We do not use RealWithin to make medical diagnoses or clinical decisions about you.

3. Artificial Intelligence

RealWithin uses artificial intelligence to help generate some reflections and other features from information you provide.

Relevant information from your reflections may therefore be processed by an AI service provider in order to generate the requested RealWithin feature.

RealWithin currently uses OpenAI API services for this processing.

According to OpenAI's policies for its API and business products, API inputs and outputs are not used to train OpenAI's models by default unless the customer explicitly opts in to data sharing.

AI-generated content can be incomplete or incorrect. RealWithin's outputs are intended for personal reflection and should not be considered professional, medical, psychological or therapeutic advice.

4. Service Providers

We use third-party service providers where necessary to operate RealWithin.

These currently include:

Supabase — used for services including account authentication, database functionality, synchronisation and storage.

OpenAI — used to process information required to generate AI-assisted RealWithin features.

RevenueCat — used to help manage subscription status, purchases and Premium entitlement.

Apple and Google — where applicable, used to distribute the application and process in-app purchases through their respective platforms.

These providers may process information according to their own privacy terms and our arrangements with them.

We do not sell your reflections or personal information to advertisers.

5. Your Reflections and Sensitive Information

RealWithin is designed around personal reflection. As a result, you may choose to write about relationships, emotions, difficult experiences or other private matters.

Please only include information you are comfortable providing to RealWithin.

RealWithin does not require you to disclose medical information or other highly sensitive personal information in order to use the basic reflection feature.

6. Data Storage and Security

We use technical and organisational measures intended to protect your information against unauthorised access, loss, misuse or alteration.

Cloud information associated with RealWithin accounts is stored using our service infrastructure, including Supabase.

Some information may also be stored locally on your device to allow RealWithin to function correctly.

No electronic storage or transmission method can be guaranteed to be completely secure, and we cannot promise absolute security.

7. Data Retention

We keep account and RealWithin information for as long as reasonably necessary to provide the service and maintain your account.

Our intended policy is to remove RealWithin user data following approximately 12 months of account inactivity, subject to technical implementation and any information that we are legally required or legitimately permitted to retain.

If you delete your account, we will delete or initiate deletion of personal information associated with the account, except where limited information must be retained for legitimate legal, security, fraud-prevention or regulatory purposes.

8. Account and Data Deletion

You may request deletion of your RealWithin account and associated information.

An account-deletion option is provided through RealWithin's account/settings experience.

You may also request account deletion outside the application through RealWithin's account-deletion web resource or by contacting:

support@realwithin.com

Deleting RealWithin does not necessarily cancel an active Apple App Store or Google Play subscription. If applicable, you should separately manage or cancel your subscription through the relevant marketplace or the subscription-management options provided by RealWithin.

When an account is deleted, information associated with that account will be deleted or scheduled for deletion from our systems and relevant service providers as appropriate, subject to any legitimate retention requirements described above.

9. Your Rights

Depending on where you live, including if you are located in the European Economic Area or United Kingdom, you may have rights concerning your personal information.

These may include the right to:

• request access to personal information we hold about you;

• request correction of inaccurate information;

• request deletion of your information;

• restrict or object to certain processing;

• request portability of certain information; and

• withdraw consent where processing is based on consent.

You may contact us at support@realwithin.com to exercise an applicable privacy right.

You may also have the right to complain to your local data-protection authority.

10. Legal Bases for Processing

Where data-protection law requires us to identify a legal basis for processing personal information, we may rely on:

• performance of our agreement with you where processing is necessary to provide RealWithin;

• your consent where applicable;

• our legitimate interests in operating, protecting and improving RealWithin, where those interests are not overridden by your rights; and

• compliance with legal obligations.

11. International Processing

Our service providers may process information in countries other than the country where you live.

Where required, appropriate safeguards will be used for international transfers of personal information in accordance with applicable data-protection law.

12. Children

RealWithin is not intended for children under 13.

If local law requires a higher minimum age for a person to consent to the processing of their personal information, that higher age may apply.

If we learn that personal information from a child has been collected contrary to applicable requirements, we will take appropriate steps to delete it.

Parents or guardians who believe a child has provided information improperly may contact support@realwithin.com.

13. Notifications

RealWithin only sends optional reflection reminders where notification permission has been granted and the relevant reminder has been enabled.

You can turn these reminders off through RealWithin or your device's notification settings.

14. Sharing

RealWithin may allow you to voluntarily share certain content, such as a You recognition image, using your device's sharing functionality.

Sharing is initiated by you. Once you share content outside RealWithin, the recipient or third-party service you choose may process that content according to its own terms and privacy practices.

15. Changes to This Privacy Policy

We may update this Privacy Policy as RealWithin develops, our service providers change, or legal requirements change.

When we make changes, we will update the “Last updated” date above. Where required, we will provide additional notice of significant changes.

16. Contact

For questions about this Privacy Policy, your personal information, account deletion or other privacy matters, contact:

RealWithin

Email: support@realwithin.com