River City Medical Clinic
(250) 287-2111please call ahead to plan your visit
Mon: 8:00 AM - 8:00 PM
Tue: 8:00 AM - 8:00 PM
Wed: 8:00 AM - 8:00 PM
Thu: 8:00 AM - 8:00 PM
Fri: 8:00 AM - 8:00 PM
Sat: 9:00 AM - 7:00 PM
Sun: 9:00 AM - 7:00 PM
Hol: 9:00 AM - 7:00 PM
1424-B Island Highway, PO Box 369, Stn A, Campbell River, BC, V9W 5B6
The clinic is located inside the Real Canadian Superstore
River City Medical Clinic Doctors:
Dr Gunther Klein, MBChB CCFP
Dr James Grace, MD CCFP
Dr Kate Sutherland, MBChB
Dr Shiubong Wong, MBBS CCFP *accepting new patients
Dr Chidi Okereke, MBBS *accepting new patients
Dr Roger Seldon, MBChB CCFP (part time)
FAMILY PRACTICE RESIDENT PHYSICIANS (2021/22):
Dr Leah Trippell, BSc MD
Dr Aaron Johnson, PhD MD
COVID -19 safety plan
COVID-19 SAFETY PLAN SUMMARY
At River City Medical Clinic patient safety and well-being is our paramount concern.
While we do offer virtual care options by video-chat or phone, and while we regard these as valuable temporizing tools during the pandemic, we also understand that in order to properly care for patients, virtual care cannot fully replace the need for actual in-person care in many cases.
In order to allow us to continue to offer medically essential in-person care to our patients for the duration of the pandemic, River City Medical Clinic has developed a COVID-19 safety plan to keep our patients, staff and providers safe. Patients are encouraged to peruse the plan, and we welcome your input. Please talk to your doctor if you have further questions or concerns.
What our patients can do:
Our patients are encouraged to:
All patients are encouraged to call ahead to plan their visit at (250) 287-2111, instead of just walking in to the clinic space.
All patients are encouraged to wear a face mask when they come to the clinic. It does not have to be a medical mask. A reusable cloth mask is fine. Wear your mask throughout your clinic visit, unless your doctor asks you to take off your mask briefly during the medical examination. Please make sure your mouth and your nose are covered by the mask.
All patients are required to use hand the santizer provided when they enter the clinic and when they leave.
Please respect physical distancing and maximum occupancy protocols in place at the clinic.
Please answer our front desk screening questions accurately and honestly. Please tell us about any concerns you have or symptoms you are experiencing.
If patients report respiratory symptoms, clinic staff may decide to provide them with a new medical mask to wear during their clinic visit, for the enhanced protection of other patients and staff. Please understand that medical masks are in short supply during the pandemic.
In order to keep everyone safe, clinic staff may direct patients to specific waiting areas, specific exam rooms or direct them to wait outside the clinic in their vehicles until they can be called in to be seen.
Our patients have generally been wonderful in working with us. We really appreciate your ongoing cooperation and understanding.
What we are doing:
Hygiene, cleaning and disinfection
Handwashing facilities and hand sanitizer are easily available in multiple locations.
Common areas, high contact surfaces, instruments and equipment cleaned and sanitized regularly.
Cleaning and disinfecting products are approved.
Modify waiting room, staff areas and workflow
Implemented virtual care – telephone/video visits.
In-patient visits limited where possible.
Precautions taken for in-person visits.
Precautions taken for patients at risk.
Physical distancing where possible.
Personal Protective Equipment (PPE)
Doctors and staff wear scrubs.
Doctors and staff wear surgical masks throughout the day.
Other PPE (gloves, gowns, eye protection are used as deemed necessary).
Appropriate hygiene is used when donning and doffing PPE.
Documentation and training
Staff has received training on the risk exposure of Covid-19 and the signs and symptoms.
Instruction provided on physical distancing.
Training on PPE and donning and doffing.
Access to policies and procedures.
Regular meetings and/or other means of communication to keep staff and doctors up-to-date.
The above is a summary of the content of the Safety Plan, drawn up using the WorksafeBC template and "The Doctor is In - Safety Plan Appendix”.
To view a PDF copy of our full COVID-19 safety plan click here
We offer Virtual Care visits at River City Medical Clinic!
virtual care visits can occur either by telephone or by video-chat
To schedule a Virtual Care visit:
Please simply call (250) 287-2111 and our friendly Medical Office Assistants will be happy to schedule a virtual care appointment with your usual family physician at the clinic, or if your problem is urgent, please ask for a same-day virtual care visit with one of the doctors on duty at the clinic today.
In most cases we can adequately conduct your virtual care visit with a simple phone call. If you are interested in a video meeting with your doctor, please make sure our MOAs register your email address correctly, so we can send you a video meeting invitation.
Patients sometimes ask us why we don't offer online booking for virtual care visits. The reason is that we need you to speak to a real live person at our clinic on the phone first, in order for us to make sure that virtual care is the right way to deal with your specific problem.
Our phone lines are open from 8 am to 8 pm on weekdays and from 9 am to 7 pm on weekends and holidays (same as clinic hours).
To prepare for your video chat visit:
We have a dedicated videoconferencing platform installed at River City Medical Clinic. We use a fully secured and end-to-end encrypted open source solution called Jitsi. It is very easy to use.
In preparation for your video chat visit, we invite patients to install the Jitsi App on their smart-phone or tablet from the Apple App Store, or from Google Play. Jitsi also runs well on newer laptop or desktop computers with web-cams. If you are connecting from your laptop you don't need to install an App. Jitsi will open in your web browser. However you will need a recent version of the Firefox or Chrome browser to use Jitsi.
We do not use the public Jitsi server, instead we have deployed our own dedicated and fully secured Jitsi server instance in-house.
If you run into technical difficulties using the Jitsi platform, we do have an alternate secure videoconferencing platform available as a back-up solution. Please ask your doctor about this if necessary.
To initiate a video chat visit:
Your doctor will send you a meeting invitation via email. Just click the link in the email. Your iPhone or Android device will give you an option to open the link with the Jitsi App. On a laptop it should open in a browser. Your doctor might also give you a simple password to further secure the meeting.
Virtual Care versus Actual Care:
We recognize that while many things can be easily done with a phone-call or by video chat, not all medical problems can be adequately addressed by virtual care. Many medical problems require an actual in-person visit with your doctor, for a physical examination or hands-on care. When your doctor talks to you, they might ask you to come to the clinic for an in-person medical visit, if it is deemed essential. Please refer to our COVID-19 safety plan above.
Jitsi for iPhone or iPad
Jitsi for Android