Customer Service Scenario Game
Topic: De-escalating situations as a restaurant server.
Audience: Newer servers/servers in need of some more training.
Purpose: The purpose of this scenario-based learning game is to present servers with real- life scenarios and give them response options to choose from. There is also a "tip" section that allows you to check your notes before responding to the game.
Action Map:
To start off with the scenario game, I designed an action map. This is a visual representation of the different choices and scenarios in the games. It also allowed me to build a script to easily insert into the game later.
Mockup:
I used Adobe XD to complete a mockup of the scenario game.
Storyboard:
Next, I designed a storyboard for the client. This consists of a mockup of each of the slides in the game as well as the script that will go along with it.
Serving Scenario Game Storyboard.pptx