Last updated: 4 November 2026
This policy explains what the Rayso Go app ("the app") collects, why, and how you can control it. The app is the ordering app of our restaurant ("we", "us") and runs on the Rayso platform, which processes data on our behalf.
What we collect
Name, email and phone number: what you sign in with (Apple, Google or a one-time code sent by SMS) and the name in your profile. A phone number is also used as the mobile-money number when you pay in the app.
Orders: the items you order, the branch you choose, order times and amounts, and any delivery address and notes you enter, so we can prepare and support your orders.
Messages and feedback: what you send to the restaurant from the app.
Notification token: a push-notification identifier, used only to tell you about your orders and offers.
Payments
When you pay in the app, the payment is processed by our payment provider. We receive a confirmation and a reference, not your wallet PIN or card details. The payment record keeps the mobile-money number that was used.
Location
If you allow it, the app sends your location to our server to show the branch nearest to you. We use it only to sort the list of branches and do not save it to your account. You can refuse this in your phone settings and the app still works.
What we do not do
We do not sell your personal data.
We do not use advertising or tracking tools in the app.
Sharing
Your data is processed by Rayso (the platform that runs the app and our ordering system) and, for in-app payments, by our payment provider, each only to provide the service. We may disclose data when the law requires it.
Security and retention
Data travels over encrypted connections (HTTPS). Order records are kept as long as accounting and tax rules require. Your account details are kept until you delete your account.
Delete your account
You can delete your account at any time in the app: open Settings, then Delete account. If you cannot use the app, email mohamedbarkaan9@gmail.com with the subject "Delete my account" and the phone number or email you sign in with.
When you delete your account:
Your account, sign-in details and notification token are deleted, and you are signed out on every phone.
Your name, email and phone number are removed from the customer record the app created for you at the restaurant.
Some information is kept:
The restaurant keeps your past orders, including the phone number, delivery address and notes on them, and the messages and feedback you sent, because they are its business records. Your account is no longer attached to them.
A copy of your customer details can remain on the restaurant's in-store system.
The restaurant keeps your customer record if it already had you as a customer before you used the app, or if you still have a balance, store credit, a credit account or an open stay with it.
Payment records and text-message logs keep the phone number used.
Children
The app is intended for people aged 13 and over.
Contact
Questions about this policy: mohamedbarkaan9@gmail.com