The rapid expansion of technologies in the education sector has led to the development of innovative pedagogical approaches being integrated with new technologies for enhancing the learning experience. Virtual assistants or chatbot technologies have been one of the primary focus in streamlining and enhancing learning processes by integrating pedagogic approaches with innovative technologies. This paper focuses on analyzing the recent developments in educational chatbots, as well as the identified issues in the design, development, and application of chatbots in e-Learning. Accordingly, a framework that reflects the various factors that need to be considered in chatbot design and developments in e-Learning is proposed and discussed in this paper.
Keywords:
Chatbot Learning, Virtual assistants, E-learning, M-learning, Technology enhanced learning, Conversational agent